Rackspace has been providing managed cloud services since 1999. It has some impressive statistics with customers in 120 countries, including two-thirds of the FORTUNE® 100 using its services. The modern website is available in English, as is its support.
Features and Ease of Use
Rackspace only sells managed cloud solutions, which are tailored to your business needs and technical specifications. Some of the core features of the dedicated server plans include:
- 100% availability guaranteed
- Full backup, incremental backup, and differential backup
- Up to 72 Intel processor cores
- Up to 12TB of local SSD capacity
- Up to 3TB of RAM per server
- Disk space / bandwidth limits
Rackspace’s infrastructure is exceptional. There are data centers located in multiple locations around the world (Chicago, U.S., Dallas, U.S., London, U.K., Frankfurt, Germany, Hong Kong, and Sydney, Australia) as well as eleven “Mega Port Connections” around the world. In fact, it’s so confident in it’s network, there’s a 100% network uptime guarantee and infrastructure guarantees.
The company is operated by an army of experts, with more than 3,000 dedicated hosting engineers, one billion openstack managed server hours (with 99.99% API uptime), and 1,000 AWS technical certificates.
In terms of the services, there’s managed hosting, managed cloud hosting, co-location, and tailor-made dedicated servers, to name a few. With the managed plans, the technicians will deal with all of the technical tasks such as configuring and managing MySQL and Microsoft SQL Servers, as well optimizing the performance and troubleshooting.
The plans include various performance-enhancing features and tools for optimizing page load speed and smoothing hosting scalability. You’ll have load balanced servers, so you don’t need to worry about spikes in traffic, and robust Juniper and Cisco network equipment. Your servers will be monitored 24/7 with DDoS and threat protection.
Pricing and Support
The prices are not displayed on the website, however, that’s quite common for tailormade plans. It’s a premium, fully managed service, used by top companies, so you should expect a high price.
There’s no money-back guarantee or free trial, however, again, this is quite normal. The plans are tailored to your specifications, so it’s understandable that you can’t try before your buy.
If you need customer service, there are a lot of ways you can get support. If you’re the kind of person who likes to research solutions on your own, there’s support documentation, API documentation, community forums, and how-to articles, so you’re well catered to.
When you need to speak with somebody, there’s 24/7 customer service by phone and email to various departments (Legacy Datapipe, OpenStack Cloud, AWS, and dedicated hosting), as well as live chat.
While I find it hard to fault this company, the only downside I found was the live chat support. I contacted them by live chat at 7:00 a.m. GMT, the operator picked up straight away, however, as soon as I’d asked my question, he stopped responding. After waiting around 30 minutes (you can see from the timestamp), I asked them to send me an email, which they did not.