Terrible support from a sketchy company.
Absolutely the worst support I have ever dealt with on any platform. Responses (if you get one, it's about a 30% shot) are sometimes 2+ weeks late and are usually very unhelpful and sometimes quite condescending. You'd think for something you'd have to pay for to use properly you'd get some care. Not at Enjin. There's a reason my credit union flagged a purchase from them. Beware.
Warning on Enjin
Enjin WAS great, but now its real BAD, please be aware that there is almost no support anymore, the team is set on there COIN, i dont blame the Devs, bbut the higher end, they dont offer a transfer tool if you want to leave and take your data with you, they keep charging if you dont cancel, myself and friends have transferd data manual to our new site ( Months of work) registerdate,posts ect all tranfered now) Enjin is dead Modules getting bugs and wont work anymore, its falling apart by the week. But the have money in there eyes and if you have the change, please transfer your data to a new website, before they plug websitebuilder out, it was a great time and great system, but its game over now
I've been using them for 5 years and they've massively gone downhill. I have seen no improvement in the buggy modules and the support is bad.
I have a teamspeak3 server with enjin, and yesterday around 5pm it went down, went on the website to turn it on and the voice section was gone, its been down for 24hrs now, and they didn't even bother to inform me about it, Not very happy with them.
I started out paying monthly for my clan to have a web page. A clan mate just went ahead and paid for a full year. The next month rolled around and I still got the monthly taken out of my account. I know that it not alot of money per month but...Here is a copy of the emails between Enjin and myself.Hello, I got billed 8.99 after someone in my clan paid for a full year. Please kindly, replace my money. Thank you.Thank you for contacting Enjin Support! Unfortunately, we cannot refund renewal of subscriptions as there is a clear notice on the site billing page that there is an active subscription, you are also able to cancel it at anytime in Paypal directly or in your Enjin account.You can cancel your website subscription at any time by logging into your Paypal account and locate your active subscription with Enjin, cancel it there. You can also cancel any active subscription by going to enjin.com/dashboard/account/site_subs or enjin.com/dashboard/website If you have further questions let us know.Let us know if you need any additional assistance or have any concerns.Best regards, ChrisIf I cancel after it is paid for the year already, I will still keep it for the year rhat was already paid for?Thank you for the reply!Cancelling your subscription will not cancel your site plan days unless you cancel the site itself. You will not lose any plan days be it from the group pay module or the subscription recur.Let us know if you need any additional assistance or have any concerns.Best regards, ChrisCool. That's a genius way of ripping people off. The site was paid for for a year. And still got charged... I'll ccp this email for my review on your site that way others also will be really aware of it.Since EVERYONE and EVERYTHING I come into contact with gets a review, here is mine.
Their service stopped working and I sent them a ticket which they didn't even bother to answer. I was using their ultimate store plan for 2 years. They care only about customers who pay for their services using enjoin coin. If you refuse to pay with a different method they don't even listen to you. I totally not recommend their services.
true, to bad, its a (was) a great builder, money moeny is only thing they think of, a shame