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Reviews and expert opinion ZenLogic

Mark Holden Mark Holden Web Hosting Expert

Zenlogic’s zany website sells dedicated server rentals to Japanese SMEs. You’ll pay a premium price for a plethora of features.

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Overview

zelogic mainServer rental provider Zenlogic’s history is as confusing as its stereotypically Japanese jumbled website, but it goes something like this: Zenlogic was formed in 2015 as part of Japanese company First Server, which become a subsidiary of the giant Softbank Group in 2018. You’ll find all three companies mentioned on the zany Zenlogic website that is available only in Japanese.

Features and Ease of Use

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Zenlogic sells three types of “Cloud Type Rental Servers”:

  • the AW Series (or “Zenlogic Hosting Powered by AWS”) is a managed rental server
  • the AL Series (or “Zenlogic Hosting Powered by Alibaba Cloud”) is recommended for companies that don’t have an I.T. department
  • the Y Series (or “Zenlogic Hosting”) is a hybrid rental server that provides dedicated server stability with cloud extensibility at reasonable prices

In total, there are 18 server plans to choose from, and the features they have in common are:

  • Daily backups retained for 7 days
  • Domain registration available
  • Unlimited add-on domains
  • Free Let’s Encrypt SSL certificate
  • Up to 10 TB disk space

For ease of use, the servers come compatible with popular CMS programs such as WordPress, EC-CUBE, and Movable Type. Although Zenlogic doesn’t offer a website building tool, the Zenlogic Website Creation Service will build your website homepage with a total of ten revisions for a fee.

All plans come with FTP and SFTP access, Cron jobs, and PHP (versions 5.x and 7.x). You also get the usual MySQL and PostgreSQL databases with phpMyAdmin and phpPgAdmin.

Unusually, you can choose how redundant you would like your server to be, by purchasing a standby server alongside your production server, with automatic synchronization and failover to minimize the downtime. To deliver your website content more effectively (i.e., faster) to your visitors, you can get a free CDN as an optional extra.

Pricing and Support

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Zenlogic’s plans are expensive, even if there is no setup fee and you do get a free Let’s Encrypt SSL certificate. You can choose between monthly or annual billing, with a 10% discount for an annual commitment, but you do need to pay for a domain name on top.

There is no money-back guarantee, so you need to be sure about signing up, but the 14-day free trial does allow you to try before you buy.

Customer support is comprehensive. The “Support System” section of the website suggests various ways to contact the team 24/7 via telephone, ticket, live chat, or email. You can even get face-to-face video support.

My only concern as an English-speaking customer is that support is only provided in Japanese. I discovered this when I initiated a live chat that got answered immediately if only to tell me I couldn’t be assisted in English.

As well as a variety of support channels, Zenlogic’s support includes a multitude of manuals and tutorials to help you to help yourself. There may be even more resources behind the support portal login page.

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Pricing

Comparison

How does ZenLogic match up to the competition?

HostingerCompare4.9Compare
InterServerCompare4.8Compare
ZenLogicCompare4.2Compare
BluehostCompare2.5Compare

ZenLogic REVIEW: BOTTOM LINE

Zenlogic’s server plans are feature-packed but premium-priced. If you can navigate the overwhelming website, you might find the perfect plan for you.

Pros

  • 24/7 customer service via a variety of channels
  • Owned by a large well-established company
  • Website-building service available
  • Most advanced features are supported

Cons

  • No uptime guarantee is apparent
  • No English-speaking support

See Zenlogic’s server rental plans for Japanese SMEs

Mark Holden Mark Holden
Mark is a full stack web developer specializing in HTML5, CSS, JavaScript, MySQL, and PHP. When he’s not busy building websites or geeking out over the latest addition to his ever-growing gadget collection, he enjoys playing drums for his progressive rock band. He can also make a mean Spanish omelet.
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User reviews

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使いやすいがサポートは最悪

価格は少し高めかなと感じるレベルでそれほど問題には感じない。 使い勝手も慣れればそこそこ使える。 オリジナルCGIやスクリプトも稼働でき、環境的にはOK。 が、それを全て台無しにするのがサポートのひどさ。 ファーストサーバは確かに事故を起こしたが、サポートはとても良かった。 だからこそ事故後も使い続けることに何も抵抗を覚えなかった。 zenlogicに変わってからまるで別の会社になったかのよう。 事故を反省しているとは思えない。 見当違いの解答を返すチャットを置いて、徹底してサポートを簡素化。 いや、問題がなければそれも許されますが、問題があるからこそそこを省いてはダメだろ!と思います。 電話対応の最悪さがクレームを増加させただけなのに、そこをあえて逆張りしてお客様対応を徹底的に省略する方向性に舵を切った。 かなり知識があって慣れてる方にはいいかもですが、初心者~中級者には絶対にお勧めできません。

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まめしば一郎, USA
June 30, 2022
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