Features and Ease of Use
This company sells a wide variety of hosting services using a mixture of Taiwanese and international servers. The standard features included in the shared hosting plans are:
- Daily, weekly, and monthly automatic backups
- Domain registration available
- Most plans have between 50 and 400 add-on domains with the exception of the U.S. and Taiwan (unlimited domains), and Singapore, Hong Kong, and Australia (you can purchase as many as required)
- Free Let’s Encrypt SSL certificate
- From 20GB to 200GB SSD disk space
- From 400GB to 4000GB monthly traffic
There are a huge range of shared hosting plans, Linux SSD multi-domain virtual host, Python web host, Linux U.S. SSD, and Singapore SSD web hosting, to name a few. The plans come with the same features, varying levels of resources, and different server locations.
Yuanzhen has a global network of servers located in various data centers around the world: Los Angeles, Singapore, Taiwan, Tokyo, Hong Kong, Melbourne, and Pairs. You can pick the plan based on which location you would like your data hosted in.
All plans run on full SSD configuration, rather than the slower HDD, with built-in cloud acceleration and firewall protection, and CloudLinux, which is excellent for isolation of data. Most of the data centers are ISO 27001 certified, however, there isn’t an uptime guarantee (I confirmed with live chat). The plans are IPv6 ready.
All plans come with support for PHP 5.3 to 7.2, multiple MySQL databases, and phpMyAdmin access for expert users. For beginners, there’s a premium offering of Installatron one-click installer for hundreds of programs, however, notably, there’s no website building tool.
There is a dedicated Python and SSH plan, which does not include support for PHP or the Installatron, though, if you need support for Ruby on Rails, Perl, Java, CGI, and so on, this is not the company for you.
Interestingly, one plan, the Linux SSD Royal Semi-Private comes with free DDoS cleaning service once per quarter.
Pricing and Support
The prices, in New Taiwan Dollars, are pretty expensive when compared to overseas competitors, however, they’re not much higher than local Taiwanese companies.
Be sure to take into account that domain names are always an added cost, but you do get a free Let’s Encrypt SSL certificate. Other add-ons include additional monthly traffic, exclusive independent IP addresses, data backup to a USB drive, URL change, and account restore.
All plans come with a 30-day money-back guarantee and a free trial, however, it’s unclear for how many days. The plans can be bought in one month, and one, two, or three year terms, with the price dropping steeply for longer terms.
There is 24-hour customer service by phone, fax, live chat, ticket, and email to the technical, accounting, and sales departments. There is a help desk section (frustratingly, there is no search function), which is available in American English via a plugin, although the translation isn’t great.
I contacted them by live chat at 6:00 p.m. on a weekday, Taiwanese time. The live chat was online but the operator did not pick up, so I sent my message via email through the live chat window. The operator replied within a few minutes and answered my question in full, and in English.