Reviews and expert opinion WPCloud

Onajite Omare
Onajite Omare
Web Hosting Expert

WPCloud offers only WordPress hosting with a CDN. It doesn’t offer domain registration services, but it’s price, security, and backup features make it worthwhile.


Overview

wpcloud mainAs its name implies, WPcloud specializes in WordPress hosting. It began as a website and applications development company in 1998 but started offering WordPress hosting in 2013 after experiencing difficulties in finding good WordPress hosts in Canada.

It uses data centers in Montreal, Vancouver, and Toronto, Canada, and connects customers to a content delivery network in six continents. The website is in English.

Features and Ease of Use

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WPCloud is entirely focused on managed WordPress hosting. It provides WP core updates, plugin updates, theme updates, and security against hackers, viruses, and malware. Customers will enjoy the following features and resources:

  • 99.9% uptime guarantee
  • Daily off-site backups
  • Free SSL certificates
  • Up to 1TB bandwidth
  • Image optimization

In addition to the off-premise backups, it also allows customers to take backup snapshots that they restore in a few clicks. When it comes to WP security, this company ensures that clients are safe from DDoS attacks, and in a case where any website is compromised, the issue is solved and corrected within 24 hours.

It uses OVH Anti-DDoS, which allows it to alleviate attacks while still filtering legitimate traffic into customers’ websites. The largest DDoS attack is 1.35Tbps, but its system can absorb up to 12 Tbps. It also spreads the traffic around nine data centers and three continents. That prevents overflooding on a high scale.

Another security feature worthy of mention is brute force protection. The most common attacks in WordPress are brute forcing the login. WPCloud provides a three-level system, and added to that is a Web Application Firewall to filter out malicious attacks.

It also offers one-click staging. With this feature, you can easily create a test version of your website, make changes and check if they work before pushing them to your live website. This helps you prevent errors from affecting your live website.

Pricing and Support

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WPCloud offers four plans, all of which are fairly priced for the features on offer. The premium tools and free SSL certificate make it even sweeter, even though WPCloud doesn’t offer domain registration services. Customers will have to purchase their domain names from another provider and point it to their servers.

WPCloud offers hosting on monthly, bi-annually, and annual payment plans. It provides a 30-day money-back guarantee, no questions asked, to mitigate your risk.

WPCloud’s technical customer support is available 24/7 through email, ticket, and phone support. It claims that its response time is less than an hour, and I experienced that myself. I sent an email and received a response in less than five minutes. It also has a knowledge base with some text and video tutorials.

How much does WPCloud cost?
WPCloud offers multiple plans priced highest to lowest. The price depends on which type of hosting plan you choose. You can see the updated pricing table (updated weekly) below.
Which WPCloud plan should I get?
My recommendation is to start with a cheaper plan. You can always upgrade later on. WPCloud can help you with the migration to a more expensive plan. The increase in visitors many times takes longer than expected and you shouldn’t pay a lot of money until the need arises. Of course, your needs may vary, and you can consult with a hosting expert from WPCloud here.
How good is WPCloud’s customer support?
WPCloud is not ranked as one of our top web hosts. But that can also be a result of WPCloud being a small, under the radar, hosting provider. There are advantages to a small hosting company – as a customer, you are more important to them. You can also check out our comparison of the most popular web hosting services here.

Comparison

How does WPCloud match up to the competition?

HostingerCompare 4.9 Compare
InterServerCompare 4.8 Compare
WPCloudCompare 4.3 Compare
BluehostCompare 2.5 Compare

Pricing

4.3

User reviews

Based on 3 reviews in 1 languages
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1.0
Parkjunseo
Korea, Republic of (South)
September 02, 2020
Irresponsible service

Wpcloud have a refund policy that can cancel product in 48 hours. Cannot connect to wpcloud. Not answering the phone of customer service center and reply to an e-mail without resolving it. The refund policy is not implemented properly. watch out this service

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anonymus
Canada
April 01, 2020

We have been using WPCloud for over 1 year now and have been extremely happy with everything. The performance is fast and the value is great. Support is always very quick to respond and help with any issues. Can't say enough good things about this great Canadian company!

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2.0
anonymus
USA
November 13, 2019
impolite, misleading services, extra charges after cancelling

When I first started working with WPcloud, I thought their services were great as I had never worked with a managed hosting company before. But since then I have had many bad experiences with them. Their customer services reps can be rude and abusive. They threatened to shut down my client's website because they had accidentally misused their email service to send bulk emails (rather than simply saying they needed to go somewhere else because they couldn't provide a solution.)They've double charged me for my account, and even after I cancelled a year ago, I still received a charge on my paypal account from them today. The last time I asked them to refund the duplicate charge, they waited several days and then got mad at me for disputing the charge via paypal when they didn't refund the money in a timely manner.Their website advertises 24/7 support, but they shut down on weekends and holidays, and I think that's misleading advertising. One of my clients had a bandwidth spike (extra site visitors) around Christmas and we had to wait 3 days for the site to go back online.

Bottom line on WPCloud

If you need a WordPress hosting vendor, WPCloud might be for you. However, note that it doesn’t offer domain registration services and if you’d rather use another CMS or a framework, then you’ll have to migrate to another provider.

Pros

  • One-click staging environment
  • Brute force protection and web application firewall
  • Anti-DDoS of up to 12 tbps
  • Fast response from customer support

Cons

  • No domain registration service
  • No SSH access

Get top-of-the-line WordPress hosting at WPCloud

Onajite Omare
Onajite Omare
Onajite is a content writer and Website developer that is focused on helping businesses attract, engage, and convert customers on the internet. When she's not writing content, crafting designs, or codes, she enjoys a good book.

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