As its name implies, WPcloud specializes in WordPress hosting. It began as a website and applications development company in 1998 but started offering WordPress hosting in 2013 after experiencing difficulties in finding good WordPress hosts in Canada.
It uses data centers in Montreal, Vancouver, and Toronto, Canada, and connects customers to a content delivery network in six continents. The website is in English.
Features and Ease of Use
WPCloud is entirely focused on managed WordPress hosting. It provides WP core updates, plugin updates, theme updates, and security against hackers, viruses, and malware. Customers will enjoy the following features and resources:
- 99.9% uptime guarantee
- Daily off-site backups
- Free SSL certificates
- Up to 1TB bandwidth
- Image optimization
In addition to the off-premise backups, it also allows customers to take backup snapshots that they restore in a few clicks. When it comes to WP security, this company ensures that clients are safe from DDoS attacks, and in a case where any website is compromised, the issue is solved and corrected within 24 hours.
It uses OVH Anti-DDoS, which allows it to alleviate attacks while still filtering legitimate traffic into customers’ websites. The largest DDoS attack is 1.35Tbps, but its system can absorb up to 12 Tbps. It also spreads the traffic around nine data centers and three continents. That prevents overflooding on a high scale.
Another security feature worthy of mention is brute force protection. The most common attacks in WordPress are brute forcing the login. WPCloud provides a three-level system, and added to that is a Web Application Firewall to filter out malicious attacks.
It also offers one-click staging. With this feature, you can easily create a test version of your website, make changes and check if they work before pushing them to your live website. This helps you prevent errors from affecting your live website.
Pricing and Support
WPCloud offers four plans, all of which are fairly priced for the features on offer. The premium tools and free SSL certificate make it even sweeter, even though WPCloud doesn’t offer domain registration services. Customers will have to purchase their domain names from another provider and point it to their servers.
WPCloud offers hosting on monthly, bi-annually, and annual payment plans. It provides a 30-day money-back guarantee, no questions asked, to mitigate your risk.
WPCloud’s technical customer support is available 24/7 through email, ticket, and phone support. It claims that its response time is less than an hour, and I experienced that myself. I sent an email and received a response in less than five minutes. It also has a knowledge base with some text and video tutorials.
- Choose servise
- WordPress Hosting
- WPC 10
- WPC 20
- WPC 40
- Choose review language
- English (1)
impolite, misleading services, extra charges after cancelling
When I first started working with WPcloud, I thought their services were great as I had never worked with a managed hosting company before. But since then I have had many bad experiences with them. Their customer services reps can be rude and abusive. They threatened to shut down my client's website because they had accidentally misused their email service to send bulk emails (rather than simply saying they needed to go somewhere else because they couldn't provide a solution.)They've double charged me for my account, and even after I cancelled a year ago, I still received a charge on my paypal account from them today. The last time I asked them to refund the duplicate charge, they waited several days and then got mad at me for disputing the charge via paypal when they didn't refund the money in a timely manner.Their website advertises 24/7 support, but they shut down on weekends and holidays, and I think that's misleading advertising. One of my clients had a bandwidth spike (extra site visitors) around Christmas and we had to wait 3 days for the site to go back online.