We rank vendors based on rigorous testing and research, but also take into account your feedback and our commercial agreements with providers. This page contains affiliate links. Advertising Disclosure

Web4Africa Reviews 2024 – Solid, with One MAJOR Drawback

Solomon Ndung'u Solomon Ndung'u Web Hosting Expert

Established in 2002, Web4Africa is an African hosting provider with pocket-friendly hosting solutions for businesses in the region. The company’s greatest undoing, however, is their customer support.

We hosted the same WordPress website on the most popular web hosting platforms and measured their performance
Click here to see our results >>


web4africa-mineTo compare the best web hosts, we hosted the same WordPress website on each one and tested performance, customer service, and value for money. Check out the results here.

Web4Africa was founded in 2002 to serve African companies with affordable web hosting solutions. They have a significant presence in Africa, but their reach has also extended to North America. Over the years, Web4Africa has served over 40,000 customers from more than 120 countries. They operate out of four data centers located in Ghana, South Africa, and Nigeria.

Features and Ease of Use

Web4Africa offers several solutions, including shared hosting, VPS hosting, dedicated servers, and colocation services. The company’s web hosting solutions include the following features:

  • Enterprise-grade hardware
  • Free domain name
  • Basic website builder
  • Super-fast network
  • Free SSL certificate
  • Unlimited email accounts
  • Daily, weekly, and monthly backups
  • Unlimited databases
  • 24/7 monitoring
  • 300+ pre-installed applications


Note that the free domain name is only available when users subscribe to annual plans. What’s more, customers who buy the vendor’s most basic annual plan are limited to free domains with these extensions: .com.ng, .org.ng and .co.za.

Web4Africa’s dedicated server solutions are powered by Cisco network equipment and Dell server hardware with hardware RAID configuration. These are available from data centers based in Ghana, Kenya, Nigeria, and South Africa. As is typical of dedicated servers, you can choose your preferred operating system from several options: CentOS, Debian, Ubuntu, and Windows Server.

Perhaps because of their large size, many Web4Africa customers complain about the company’s failure to alert customers about changes in the user interface or the expiration of their services. These changes can frustrate webmasters, especially those that are not very familiar with hosting and the various interfaces available. Plus, when these alerts do happen, they are extremely irregular and often unhelpful.

What’s more, it’s not uncommon for customer websites to disappear altogether with no explanation. Web4Africa doesn’t seem to take responsibility for these mishaps. In addition, while this vendor boasts of powerful servers in several African countries, many users complain of slow servers, sometimes having to wait as long as 30 minutes for a page to load. The vendor has also yet to put enough resources into securing their system, making their customers’ websites vulnerable to hackers.

Pricing and Support

Web4Africa has very affordable hosting plans, especially compared to their competitors in the region. The basic plans, however, have notable restrictions and might force you to upgrade to a more expensive plan later on.

For numerous businesses, the significant advantage of choosing this vendor is that they have data centers situated in multiple cities across Africa. This aspect directly impacts website speeds and search engine rankings. However, it also implies that customers outside of Africa, particularly those in North America, may encounter difficulties with even slower loading speeds since the vendor doesn’t have any servers on that continent.

Web4Africa encourages their customers to use email to contact their support team, but there are also several other ways you can get in touch with them, including their contact form, ticketing system, and telephone. Disappointingly, the company has no live chat and their knowledge base is not very comprehensive. To make things worse, Web4Africa’s support team is extremely slow to respond to queries. I opened a ticket and seven days later I still hadn’t received a response. What’s more, they closed my ticket without ever communicating to me or resolving the issue I’d raised. When I sent them an email to follow up, they sent me back what looked like a copy-and-paste response, suggesting that their support team doesn’t have the expertise or the experience necessary to resolve technical issues.

How much does Web4Africa cost?

Web4Africa offers plans from $15 to $150. The price depends on which type of hosting plan you choose. You can see the updated pricing table (updated weekly) below.

Which Web4Africa plan should I get?

My recommendation is to start with a cheaper plan. You can always upgrade later on. Web4Africa can help you with the migration to a more expensive plan. The increase in visitors many times takes longer than expected and you shouldn’t pay a lot of money until the need arises. Of course, your needs may vary, and you can consult with a hosting expert from Web4Africa here.

How good is Web4Africa’s customer support?

Web4Africa is not ranked as one of our top web hosts. But that can also be a result of Web4Africa being a small, under the radar, hosting provider. There are advantages to a small hosting company – as a customer, you are more important to them. You can also check out our comparison of the most popular web hosting services here.




How does Web4Africa match up to the competition?

KamateraCompareOur Score4.8Compare
Liquid WebCompareOur Score4.8Compare
Web4AfricaCompareOur Score4.2Compare
Tailor Made ServersCompareOur Score2.9Compare


Although at first glance Web4Africa looks like an excellent web hosting vendor for businesses across Africa, the company’s failure to streamline their technical support system remains their greatest undoing.

Web4Africa might offer a good service at a reasonable price, but does it match up with the top web hosting companies? We find it hard to say “yes.”


  • Free domain name with annual plans
  • Operates on autonomous internet protocol network
  • Very affordable hosting plans
  • Free SSL certificate provided


  • Slow servers
  • Support team is extremely slow to respond
Solomon Ndung'u Solomon Ndung'u
Solomon Ndung’u is a writer, author, and SEO specialist. When he’s not working, you will find him singing his favorite tunes. He is also a confessed avid reader of The New York Times.
User reviews
Based on 3 reviews in 1 languages
User reviews are not verified
Write a Review
  • English (3)
Sort by
  • Newest
  • Oldest
  • Best
  • Worst
Reply to review
Visit Web4Africa
onclick="trackClickout('event', 'clickout', 'Visit User Reviews', 'web4africa', this, true, ReturnPopup );"
View 1 reply
View %d replies
Worst Hosting Company ever

Servers are down for about 2 days now and when you call them they give excuse after excuse... This is unacceptable.. Notice to everyone...DONT BUY HOSTING FROM WEB 4 AFRICA..if you do it's at your own risk.. I have lost a huge client because of their incompetence.

Tamat9, Ghana
August 30, 2022
Day 2: Downtime

Website has been down for the past two days now. Their response is professional enough, but two days is too long a time for a website to be off-air, particularly an up and coming one. You lose the few visitors you have struggled to garner if such a situation continues.

Love Rex, Nigeria
February 25, 2020
Web4Africa? Worst company on ANY continent! Absolutely horrible Service and People

I doubt if there is any hosting company as terrible Web4Africa. Your hosting need is better served with a desktop connected to the internet from your garage than going with these folks. Totally unserious and unprofessional and do not know what it means to run a business. Performance of website was terrible through out the period subscribed. Their support is non existent and when they come around to answer your questions, they sound like they are doing you a favor. I wish there was any score less than 1 star. They don't deserve any star at all

Mykee, Nigeria
September 25, 2019
Family sharingMulti User SharingExpert SupportBackupSmart syncPersonal SolutionBusiness SolutionTeams optionsOffline foldersFile history and recovery
Web4Africa Alternatives
Hostinger: Best Performance & Low Cost
Our Score
Lowest prices on the market for long-term plans
Read Review
IONOS: Premium Features on a Budget
Our Score
Dedicated support advisor and instantly scalable performance
Read Review
InterServer: Best Monthly Hosting Plan
Our Score
The best choice for hosting on a month-to-month basis
Read Review
Nexcess: Best Managed Hosting
Our Score
Best managed hosting for multiple platforms, from WordPress to Magento
Read Review
Best Speed & Uptimeimage

Great Hosting for a Great Price

Plus, get a FREE domain name and email