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Reviews and expert opinion UpCloud

Onajite Omare Onajite Omare Web Hosting Expert

UpCloud offers cloud servers with top-notch features that are well-priced and come with a free trial offer.

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In business for more than seven years, UpCloud is a developer-driven company that offers top solutions for businesses and individuals that need to be able to customize their hosting to fit their needs. UpCloud offers cloud servers, block storage, and software-defined networking.

It has four offices in four countries in North America, Asia, and Europe, and its servers are located across six countries. It has a claimed user satisfaction rate of 89% and its website is available in English only.

Features and Ease of Use

upcloud features

UpCloud’s cloud servers come with a number of interesting features, including the following:

  • 100% uptime SLA
  • Snapshot backups are available
  • Simple and flexible plans for storage, bandwidth, etc.

I like that the company provides uptime assurance to customers and is so confident that it promises a 50X compensation if there are any disruptions for more than five minutes. Also, the servers are deployed in less than 45 seconds and it uses top-notch hardware and software to ensure high IOPS.

For backups, you can set up periodic backups or create snapshots in seconds and also restore them quickly on your servers. It doesn’t only take data redundancy seriously, it also provides a feature that every developer will be happy to have and that’s easy setup of a staging environment. Instead of publishing your code changes directly to your website/application or using a third-party server, UpCloud provides easy server cloning so that you can automate your deployments and make all the changes you wish without adverse effects.

I have written the word “developer” a few times already and truly, UpCloud’s market are those that know their way around SSH and servers. It provides a control panel, but that’s only to give you control over the infrastructure/server itself and billing.

If you want something like cPanel, you can install it yourself; you can install any control panel you’d like, including ServerPilot, VPSSIM, and CyberPanel, but remember, you’re installing it yourself. You’ll have to figure out how to use command line to install the application before you can even go into an installer for WordPress or a website builder.

Developers and experienced users will have a swell time, though, with support for Linux and Windows, a nice API, and control over their server.

For performance, UpCloud uses it’s developed technology, MaxIOPS, which provides a performance of up to 400,000 input/output operations per second. It’s built on SSDs and claims that it’s 2X faster than the industry average.

Performance can be great, but if the security is terrible, no one will want to stay. So, on looking at its security features, I noticed that there is two-factor authentication to prevent unauthorized logins and the vendor allows you grant system privileges to your team members with server tags. Furthermore, there is a customizable firewall (so that you can add your own rules).

Pricing and Support

UpCloud has two pricing structures: one comes with simple plans that allow you to choose any of its low-cost options that look close to what you want. The other is the flexible pricing structure where you don’t choose a plan, but pick the exact resources that you need.

On both, it charges hourly, so if you turn off your server for some time, you won’t be charged for that time. Its billing is monthly and based on account credits. Although it doesn’t offer refunds, it offers a free trial for first-time customers.

For customer support, UpCloud offers extensive tutorials in its community section and API documentation. Also, if you contribute to the community, you could earn a lot in account credits. Furthermore, it has a live chat, email addresses, and phone numbers that are available 24/7. It claims its average response time is one minute and thirty-seven seconds. In my experience, it was way shorter than that.




How does UpCloud match up to the competition?


User reviews

Based on 4 reviews in 1 languages
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Ashok Ahuja
November 08, 2021
Account suspended for petty reason, not even a single response/reply from Abuse team for 3+ days now.

One my worst decision to switch to UpCloud. Account suspended for petty reason, sent all the required details to the abuse team & waiting for a response for more than 3-days now. Incurring huge business losses. No support at all. Not even a single reply / response since 3+ days now.

July 06, 2021
Great service

Great service. The transparent pricing and billing help a lot as I'm not running a massive business. The performance difference compared to other cloud providers seems to be significant, at least on the lower end of the spec spectrum! Would recommend it to everyone.

Matthew Yardley
Great Britain
December 09, 2020
Terminated server with no warning or explanation

Upcloud terminated the VPS with no warning or explanation. No access to data. Not even a refund of money paid upfront. Support email does not respond. Anti-social and uncivilized behavior. Avoid anything important as you could lose it.

Jamie Branson
Great Britain
May 10, 2020
HOsted for 4 months

The number of emails telling you you need to add credit is awful, tried to get a private cloud as the interface is good but with 34 servers on there I was paying in excess of $4k so there was no motivation. Built my own faster cloud solution for $10k with a $1500/month onsite hosting cost

Family sharingMulti User SharingExpert SupportBackupSmart syncPersonal SolutionBusiness SolutionTeams optionsOffline foldersFile history and recovery


UpCloud’s nature of services is in line with what you can get at Amazon, Linode, Google, and Digital Ocean. None of those companies are known to be beginner-friendly when it comes to cloud servers and this company is no different. However, its security and performance features make it worthwhile.


  • Provides in-depth tutorials and documentation
  • Fast customer support response time
  • Low prices with flexibility as an option
  • MaxIOPS and other performance-enhancing features


  • Not beginner-friendly
  • Doesn’t offer shared hosting

Enjoy top-notch cloud servers at UpCloud.

Onajite Omare Onajite Omare
Onajite is a content writer and Website developer that is focused on helping businesses attract, engage, and convert customers on the internet. When she’s not writing content, crafting designs, or codes, she enjoys a good book.

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