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Reviews and expert opinion TerraPrime

Gwen Rodgers Gwen Rodgers Web Hosting Expert

Terra Prime looks like a prime hosting provider at first glance. However, its website turns out to be a bit half-baked, and I find it hard to recommend its high-price hosting plans that are backed by poor support and a low uptime guarantee.

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Overview

terraprimehosting mainAccording to its relatively inactive Facebook page, British hosting provider Terra Prime Web Hosting LLP was established in 2013. It claims to be the home of great value web hosting, domain names, web design, web development, and cloud backup. In this context, it’s interesting to note that Terra Prime’s tagline is “I love Cloud Backup.”

Features and Ease of Use

Screenshot 2019 08 09 at 14.09.39

Terra Prime’s Infinity Web plans combine web design and hosting, but you have to request a callback to find out more. The problem is that the “Request a Call Back” buttons lead to an HTTP 404 (not found) page

The Web Hosting plans have “Buy now” buttons that do work, and these plans provide:

  • 98.5% availability
  • Self-service backups
  • Domain registration
  • Up to 12 add-on domains
  • Up to 25 GB disk space
  • Up to 75 GB monthly transfer

The provided one-click installer comes with nearly 300 scripts for CMS and other apps such as WordPress, Joomla, and Drupal. At the lower level, developers get support for advanced scripting languages like Ruby on Rails, Ruby Gems, and PHP. You can also use Cron jobs to schedule regular scripts rather than having to execute them manually every time.

Although Terra Prime offers some excellent features, there are also a few red flags for me. First, the 98.5% uptime guarantee (which doesn’t include compensation) is quite a bit lower than the industry average. Second, this host doesn’t take responsibility for backups, but customers can use the backup wizard to conduct their own backups.

Pricing and Support

Screenshot 2019 08 09 at 14.42.25

You can get a free .net domain, but in my opinion, the hosting plans are overpriced considering the flaws I’ve found. If you shop around, you can almost certainly find equivalent hosting at a lower price and with a higher uptime guarantee. Although you can sign up on one-, three-, six-, or twelve-month terms, there are no discounts for longer commitments.

It’s not clear how prospective or existing customers can contact this company since no telephone number or email address is offered on the website. Hint: look it up on Facebook instead.

Once you get into the checkout flow, the WHMCS-powered client site does include a contact form, but for self-support purposes, you’ll find that the knowledge base is bare.

Pricing

4.0

Comparison

How does TerraPrime match up to the competition?

HostingerCompare4.9Compare
InterServerCompare4.8Compare
TerraPrimeCompare4.0Compare
BluehostCompare2.5Compare

User reviews

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TerraPrime REVIEW: BOTTOM LINE

Terra Prime’s website is inconsistent. It looks good, but many of the links lead to HTTP 404 (not found) error pages. The prices are high, the uptime guarantee is low, and support seems virtually non-existent. In short, the host doesn’t sell itself to me, compared with its competition, but it could be good if it got its act together. 

Pros

  • The one-click installer includes 288 scripts
  • Ruby on Rails support
  • Self-service backups
  • Combined website design and hosting available

Cons

  • The website doesn’t fully work
  • Poor support

Although not ready for the hosting prime time, you can visit Terra Prime.

Gwen Rodgers Gwen Rodgers
Gwen is a web developer and software engineer who loves to get lost in JavaScript (and a good book). She spends her free time teaching girls how to be coders, and doing yoga on her balcony in the sunshine.

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