SuperHost’s goal is to provide fast and reliable hosting for their Polish customers. They want to be a viable alternative to their countrymen having to go offshore for quality hosting solutions. As such, they always try to provide excellent value for money by utilizing quality hardware in their wholly-owned and operated Polish data center as well as the best software they can acquire for their customers. They offer basic shared hosting, reseller hosting, VPS hosting, and dedicated server hosting at extremely affordable rates.
While not the most comprehensive service, SuperHost does provide a solid base for your hosting solution:
Unfortunately, they don’t offer any SSL certificates, so you’ll need to purchase these elsewhere and add them to your domain yourself.
The biggest strength when it comes to SuperHost’s service is that they give you the ability to customize your hosting and the software you get to embellish your website building experience:
It’s great that you get to customize your hosting solutions so that you pay for and get the exact features you need. However, it can make the signup process a bit complicated, especially when you’re trying to sort out what’s free and what’s not. With a generous number of MySQL databases provided, you can also install almost any CMS or website building tool on your hosting, which is fantastic news for everyone who doesn’t want to splurge on developing a website.
SuperHost claims that their plans are more expensive because they are of a higher quality. However, they’re still a very affordable option, particularly if you pay for a year up front. If you look at the storage limits, freebies, and discounts included, they become a very appealing option indeed. They also offer a 30-day money back guarantee with their shared hosting plans.
One of the best things about SuperHost, however, is that they’re one of the few hosting providers in Poland that own and operate their own data center. This is important because engaging a web host that doesn’t have their own data center generally means gaps and lags in tech support: in the event of any breakdowns or outages, you have to wait for your web hosting provider to contact their external data center management team, who may or may not care about providing the most efficient service. SuperHost’s data center affords their customer base 99.9% availability and a Polish IP address, which means faster website loading speeds and better SEO rankings locally as well.
The support by SuperHost is hit and miss. They do provide both phone and ticket support, but not live chat support. Technical support is only provided in Polish. They also only guarantee that you’ll get a response within either 12 or four hours for their shared web hosting (depending on which tier hosting you’ve chosen), which isn’t great. Support is limited to swift replies within office hours, with no guarantee of responses outside of office hours. You can, however, buy a priority support package to get quicker response times.
Wszystko fajnie dopóki coś działa. Następnie zaczyna się koszmar - nie odpowiadają na maile, gdy juz odpowiedzą po kilku dniach to odpowiedzi są niekompletne, wykluczają się z innymi informacjami - info z bok przez czat - infolinie - maila, są kompletnie inne. Trzeba ich ciągnąć za język, tak jakby robili człowiekowi łaskę, że w czymś pomogą. Spławiają informacją o tym, że jak tylko będą coś wiedzieć to oddzwonią - czeka się na takie telefony dzień albo i dwa. Robią błędy, które później próbują zrzucić na użytkownika. Przybyło mi sporo siwych włosów przez nich - bardzo, ale to bardzo bardzo odradzam każdemu, kto ceni sobie spokój.
Overall, SuperHost is an above-average hosting provider with very few actual shortcomings. In fact, they offer some of the most tantalizing discounts and freebies. However, their limited support might turn off beginners or users with high support requirements.
