Summit Hosting is fine, but fine is not good enough. While Summit Hosting is a decent web host, you can get better quality hosting at a cheaper price with Hostinger, for example.
Summit Hosting is a U.S. cloud hosting provider. It was founded in 2016 by Stanley Kania as an amalgamation of NovelAspect.com and myownASP.com. It provides dedicated servers for every one of their clients, and in just over two years has grown tremendously to have more than 15000 users in the U.S and Canada. Summit Hosting is a Sage managed hosting solutions vendor.
Features and Ease of Use
Summit Hosting offers several hosting solutions including Sage cloud hosting, Quickbooks cloud hosting, application hosting directory, and dedicated servers. They do not offer shared hosting solutions, preferring instead to provide cloud hosting and dedicated servers.
As a Sage-accredited vendor, Summit Hosting offers Sage services including fixed asset hosting, Sage HRMS hosting, and Sage CRM hosting. They are also an Intuit Certified Hosting Partner (which means QuickBooks).
This vendor ensures foolproof security through dual user authentication and a unique password protection policy that require users to update their passwords once every 90 days. In addition, their encryption uses extended validation (EV) to ensure the highest possible protection. So far so good, except I did not find details of any physical security measures at their data centers.
Summit Hosting has a standard disaster prevention and recovery policy comprising daily backups (retained for 15 days) and a full recovery service. Backups can be retained for longer than 15 days if required, and unlike many hosting companies, they do not charge to restore data.
Pricing and Support
I found Summit Hosting’s pricing to be pretty standard compared to other cloud hosting providers in the United States. While they offer a free trial period for some of their hosting plans, this is not provided by default, so you have to ask. Otherwise, there is no money-back guarantee, but they do boast an impressive 99.9999% uptime backed by a compensation plan. The Sage X3 plan includes three months of free hosting if you commit to a three-year contract.
For technical support, Summit Hosting has a toll-free phone number and a ticketing system that you can use 24/7/365. It typically takes only 20 minutes to receive a response after opening a ticket. The polite and patient technical support staff treat customers with utmost respect, but unfortunately, do not provide support by email or live chat. The online knowledge base includes video tutorials, and their FAQ section addresses a good number of the likely queries from webmasters.
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Service was great when the company was Harborcloud. Since Summit has taken over things are more complicated and insanely expensive. We used to have 2 login accounts which you could access from any computer anywhere. After Summit took over I was informed that if I wanted to access our quickbooks from a different computer I would need to pay an additional fee of $54/user/month USD. In total we have paid close to $4000CAD for the last year of service to be able to have 5 computers access our system. I have just switched to a provider whose cost is just over $2000CAD for the exact same thing with 2 logins that can be accessed from anywhere. Summit was not willing to work with me on pricing to keep my business. Save your money, go elsewhere for hosting.
terrible cusotmer service
Summit hosting refuses to allow you to speak to a support representative without at least 3 failed attempts at resolving the issue via email. The miscommunications and delays in resolutions simply were unacceptable for our company. We canceled service due to lack of customer support.