Reviews and expert opinion Summit Hosting

Solomon Ndung'u
Solomon Ndung'u
Web Hosting Expert
Established in 2016, Summit Hosting has been growing steadily as a cloud hosting vendor in the United States and Canada. The company is a Quickbooks cloud hosting vendor and a Sage managed hosting solutions vendor.

Overview

Summit Hosting.

Summit Hosting is a U.S. cloud hosting provider. It was founded in 2016 by Stanley Kania as an amalgamation of NovelAspect.com and myownASP.com. It provides dedicated servers for every one of their clients, and in just over two years has grown tremendously to have more than 15000 users in the U.S and Canada. Summit Hosting is a Sage managed hosting solutions vendor.

Features and Ease of Use

Summit Hosting offers several hosting solutions including Sage cloud hosting, Quickbooks cloud hosting, application hosting directory, and dedicated servers. They do not offer shared hosting solutions, preferring instead to provide cloud hosting and dedicated servers.

As a Sage-accredited vendor, Summit Hosting offers Sage services including fixed asset hosting, Sage HRMS hosting, and Sage CRM hosting. They are also an Intuit Certified Hosting Partner (which means QuickBooks).

This vendor ensures foolproof security through dual user authentication and a unique password protection policy that require users to update their passwords once every 90 days. In addition, their encryption uses extended validation (EV) to ensure the highest possible protection. So far so good, except I did not find details of any physical security measures at their data centers.

Summit Hosting has a standard disaster prevention and recovery policy comprising daily backups (retained for 15 days) and a full recovery service. Backups can be retained for longer than 15 days if required, and unlike many hosting companies, they do not charge to restore data.

Pricing and Support

I found Summit Hosting’s pricing to be pretty standard compared to other cloud hosting providers in the United States. While they offer a free trial period for some of their hosting plans, this is not provided by default, so you have to ask. Otherwise, there is no money-back guarantee, but they do boast an impressive 99.9999% uptime backed by a compensation plan. The Sage X3 plan includes three months of free hosting if you commit to a three-year contract.

For technical support, Summit Hosting has a toll-free phone number and a ticketing system that you can use 24/7/365. It typically takes only 20 minutes to receive a response after opening a ticket. The polite and patient technical support staff treat customers with utmost respect, but unfortunately, do not provide support by email or live chat. The online knowledge base includes video tutorials, and their FAQ section addresses a good number of the likely queries from webmasters.

How much does Summit Hosting cost?
Summit Hosting offers plans from $53 to $173. The price depends on which type of hosting plan you choose. You can see the updated pricing table (updated weekly) below.
Which Summit Hosting plan should I get?
My recommendation is to start with a cheaper plan. You can always upgrade later on. Summit Hosting can help you with the migration to a more expensive plan. The increase in visitors many times takes longer than expected and you shouldn’t pay a lot of money until the need arises. Of course, your needs may vary, and you can consult with a hosting expert from Summit Hosting here.
How good is Summit Hosting’s customer support?
Summit Hosting is not ranked as one of our top web hosts. But that can also be a result of Summit Hosting being a small, under the radar, hosting provider. There are advantages to a small hosting company – as a customer, you are more important to them. You can also check out our comparison of the most popular web hosting services here.

Pricing

4.5

User reviews

Based on 62 reviews in 1 languages
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Director
USA
1.0
Horrible-Always down

We lost service during our audit in October, during our board meetings in November, and during the time before Christmas. The most recent outage in March during our Spring Board meeting. You can't talk to someone, you have to email them for service. I finally reached someone after a few voicemails and was promised a credit for our downtime and never saw it, no communication. This company is awful for reliability and integrity.

March 23, 2020
anonymus
USA
1.0
CFO

Nothing but unplanned outages and poor communications. Avoid at all costs, days of lost productivity for my team. One star is lowest rating i could give. Safe yourself significant disappointment and look elsewhere for hosting until they resolve their current challenges.

March 23, 2020
Devaraj Bhat
India
1.0
Not at all Reliable..

we were with NovelAspect, their service was excellent. it seems Summit hosting took over that business...then all the problem started!!! Worst service!! frequent outages!! we have been facing a lot of problems, our business is badly affected...and our day to day work is hampered..that too from last 2-3 months it is too bad...

March 13, 2020
Rashida Samani
USA
1.0
Excessive Outage Not reliable

Summit Hosting in the past two months had multiple outages that have caused excessive downtime. I will not be recommending Summit Hosting to anyone. In addition to down-time, they are by far one of the most expensive hosting websites in the market.

March 05, 2020
anonymus
USA
1.0
Also Looking for Alternative to Summit Hosting

As others have mentioned, they have many frequent outages to a point where it is effecting our business greatly and we have to move on. It was reliable when we were with HarborCloud and since they were purchased by Summit Hosting, it has gone down hill with no end in sight. If I could give 0 stars I would

March 05, 2020
Anonymous
USA
1.0
Bad idea

Unfortunately our companies used Summit for remote hosting of Quickbooks. Their servers went down on day 1 and again a few weeks later and crippled my companies from fully operating. During the 3 weeks, we had countless issues and glitches. Users get kicked off at least once a day as well. This has been a massive cost to my companies and we are taking our company files back to host locally.

March 05, 2020
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Comparison

How does Summit Hosting match up to the competition?

Hostinger Compare 4.9 Compare
InterServer Compare 4.8 Compare
Summit Hosting Compare 4.5 Compare
Bluehost Compare 2.5 Compare

Bottom line on Summit Hosting

Summit Hosting is a perfect vendor for businesses looking for Intuit QuickBooks or Sage cloud hosting. For a company that has only been around for just over two years, their 15,000+ customers are a testament to the quality of the services they offer.

Still not sure if this is the right web host for you? Check out our top recommended web hosts to learn more.

Pros

  • 99.9999% uptime backed by a compensation plan
  • Foolproof security protocols
  • Daily backups retained for 15 days
  • Support team available 24/7/365

Cons

  • No money-back guarantee
  • No live chat or email support
Solomon Ndung'u
Solomon Ndung'u
Solomon Ndung'u is a writer, author, and SEO specialist. When he's not working, you will find him singing his favorite tunes. He is also a confessed avid reader of The New York Times.

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