Reviews and expert opinion Summit Hosting

Ranked 216th from 3941 Web Hosting
4.5
Server locations
USA
Canada
Solomon Ndung'u
Solomon Ndung'u
Web Hosting Expert
Established in 2016, Summit Hosting has been growing steadily as a cloud hosting vendor in the United States and Canada. The company is a Quickbooks cloud hosting vendor and a Sage managed hosting solutions vendor.

Overview

Summit HostingSummit Hosting is fine, but fine is not good enough. While Summit Hosting is a decent web host, you can get better quality hosting at a cheaper price with Hostinger, for example.

Summit Hosting is a U.S. cloud hosting provider. It was founded in 2016 by Stanley Kania as an amalgamation of NovelAspect.com and myownASP.com. It provides dedicated servers for every one of their clients, and in just over two years has grown tremendously to have more than 15000 users in the U.S and Canada. Summit Hosting is a Sage managed hosting solutions vendor.

Features and Ease of Use

Summit Hosting offers several hosting solutions including Sage cloud hosting, Quickbooks cloud hosting, application hosting directory, and dedicated servers. They do not offer shared hosting solutions, preferring instead to provide cloud hosting and dedicated servers.

As a Sage-accredited vendor, Summit Hosting offers Sage services including fixed asset hosting, Sage HRMS hosting, and Sage CRM hosting. They are also an Intuit Certified Hosting Partner (which means QuickBooks).

This vendor ensures foolproof security through dual user authentication and a unique password protection policy that require users to update their passwords once every 90 days. In addition, their encryption uses extended validation (EV) to ensure the highest possible protection. So far so good, except I did not find details of any physical security measures at their data centers.

Summit Hosting has a standard disaster prevention and recovery policy comprising daily backups (retained for 15 days) and a full recovery service. Backups can be retained for longer than 15 days if required, and unlike many hosting companies, they do not charge to restore data.

Pricing and Support

I found Summit Hosting’s pricing to be pretty standard compared to other cloud hosting providers in the United States. While they offer a free trial period for some of their hosting plans, this is not provided by default, so you have to ask. Otherwise, there is no money-back guarantee, but they do boast an impressive 99.9999% uptime backed by a compensation plan. The Sage X3 plan includes three months of free hosting if you commit to a three-year contract.

For technical support, Summit Hosting has a toll-free phone number and a ticketing system that you can use 24/7/365. It typically takes only 20 minutes to receive a response after opening a ticket. The polite and patient technical support staff treat customers with utmost respect, but unfortunately, do not provide support by email or live chat. The online knowledge base includes video tutorials, and their FAQ section addresses a good number of the likely queries from webmasters.

How much does Summit Hosting cost?
Summit Hosting offers plans from $53 to $173. The price depends on which type of hosting plan you choose. You can see the updated pricing table (updated weekly) below.
Which Summit Hosting plan should I get?
My recommendation is to start with a cheaper plan. You can always upgrade later on. Summit Hosting can help you with the migration to a more expensive plan. The increase in visitors many times takes longer than expected and you shouldn’t pay a lot of money until the need arises. Of course, your needs may vary, and you can consult with a hosting expert from Summit Hosting here.
How good is Summit Hosting’s customer support?
Summit Hosting is not ranked as one of our top web hosts. But that can also be a result of Summit Hosting being a small, under the radar, hosting provider. There are advantages to a small hosting company – as a customer, you are more important to them. You can also check out our comparison of the most popular web hosting services here.

User reviews

1.1
Based on 17 reviews in 1 languages
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1
anonymus
USA
1
Outage yet again

We've been unhappy since we switched from Novel Aspect to Summit. This is the fourth outage I've personally encountered in the past two months and I know there have been more because our clients have also called us to complain about them. We have taxes due today and I've had issues logging in yesterday and today so our firm just made the decision to pull all of our clients off before the end of the month. Since they handle accounting files, I consider them far too unreliable to recommend to anyone.

1
anonymus
USA
1
Get what you pay for

they are cheap but have outages every other day. Right now we are in the middle of a sustained 24+ hour outage. Company is a joke. In addition they have defined outage windows for upgrades but so far they've missed their estimate every single time. Usually these planned upgrades bleed another 48 hours past their estimate. With companies like Amazon and Microsoft doing amazing things with technology, this company is stuck in the past. Not impressive, they are at least a century behind.

1
Jeremy
USA
1
Summit Hosting Constant Outages

Once again we cannot access our Quickbooks Pro on Summit Hosting. We have no access to our company file. This has happened repeatedly over the last couple months between October 2019 and January 2020. We are taking the opportunity provided during today's current "Outage" to look for another host.

1
anonymus
USA
1
Vice President

Constantly DOWN!! If i could give them no starts i would. The WORST! In the six months we have had summit they have been down at least 7 or 8 times - the current outage has had us down 28 hours and counting with NO ETA of a resolution. And when they go down - guess what - you cant get a human on the phone!

1
anonymus
USA
1
Horrible

Signed with the company back in August 2019. Worked fine for 6 weeks then have had nothing but trouble since then. Customer service is the worst I have encountered in my 28yrs of business. Been locked out for a day and a half now and I all get is we apologize for the delay

1
anonymus
USA
1
Poor Reliability

After converting to the Summit platform following its acquisition of HarborCloud, we have seen significantly increased outages and slow recovery times. My business will be migrating away from Summit and I strongly discourage anyone from signing on with this company.

Bottom line on Summit Hosting

Summit Hosting is a perfect vendor for businesses looking for Intuit QuickBooks or Sage cloud hosting. For a company that has only been around for just over two years, their 15,000+ customers are a testament to the quality of the services they offer.

Still not sure if this is the right web host for you? Check out our top recommended web hosts to learn more.

Pros

  • 99.9999% uptime backed by a compensation plan
  • Foolproof security protocols
  • Daily backups retained for 15 days
  • Support team available 24/7/365

Cons

  • No money-back guarantee
  • No live chat or email support
Solomon Ndung'u
Solomon Ndung'u
Solomon Ndung'u is a writer, author, and SEO specialist. When he's not working, you will find him singing his favorite tunes. He is also a confessed avid reader of The New York Times.

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