Summit Hosting is fine, but fine is not good enough. While Summit Hosting is a decent web host, you can get better quality hosting at a cheaper price with Hostinger, for example.
Summit Hosting is a U.S. cloud hosting provider. It was founded in 2016 by Stanley Kania as an amalgamation of NovelAspect.com and myownASP.com. It provides dedicated servers for every one of their clients, and in just over two years has grown tremendously to have more than 15000 users in the U.S and Canada. Summit Hosting is a Sage managed hosting solutions vendor.
Features and Ease of Use
Summit Hosting offers several hosting solutions including Sage cloud hosting, Quickbooks cloud hosting, application hosting directory, and dedicated servers. They do not offer shared hosting solutions, preferring instead to provide cloud hosting and dedicated servers.
As a Sage-accredited vendor, Summit Hosting offers Sage services including fixed asset hosting, Sage HRMS hosting, and Sage CRM hosting. They are also an Intuit Certified Hosting Partner (which means QuickBooks).
This vendor ensures foolproof security through dual user authentication and a unique password protection policy that require users to update their passwords once every 90 days. In addition, their encryption uses extended validation (EV) to ensure the highest possible protection. So far so good, except I did not find details of any physical security measures at their data centers.
Summit Hosting has a standard disaster prevention and recovery policy comprising daily backups (retained for 15 days) and a full recovery service. Backups can be retained for longer than 15 days if required, and unlike many hosting companies, they do not charge to restore data.
Pricing and Support
I found Summit Hosting’s pricing to be pretty standard compared to other cloud hosting providers in the United States. While they offer a free trial period for some of their hosting plans, this is not provided by default, so you have to ask. Otherwise, there is no money-back guarantee, but they do boast an impressive 99.9999% uptime backed by a compensation plan. The Sage X3 plan includes three months of free hosting if you commit to a three-year contract.
For technical support, Summit Hosting has a toll-free phone number and a ticketing system that you can use 24/7/365. It typically takes only 20 minutes to receive a response after opening a ticket. The polite and patient technical support staff treat customers with utmost respect, but unfortunately, do not provide support by email or live chat. The online knowledge base includes video tutorials, and their FAQ section addresses a good number of the likely queries from webmasters.
- Choose review language
- English (4)
Summit Hosting service going downhill fast
I was with Harbor Cloud before Summit hosting purchased/merged with them. At first, the service was good but recently, the response time using QB Enterprise is just awful! To add to that, now even getting access to the server is an issue! Recently, they were down for the entire day! Try explaining that to a client when they have no access to the accounting server during the course of a business day. No apology, etc. from Summit. They seemed to blame it on issues outside their control. I have already pulled two clients from Summit Hosting and am in the process of removing remaining clients. I do not recommend Summit for QuickBooks hsoting.
Support and Back-up Stink
I initially started with Harbor Cloud which was subsequently purchased by Summit. Since then, they converted me from a Citrix platform to a virtual server, which I was okay with at first as I had been set up that way previously with another QuickBooks Hosting service. However, I've since learned that their support puts much of the server maintenance responsibility on the client which I am not comfortable with, and when I tried to do something they told me to do in an email, something went wrong and I lost ALL of my QuickBooks company files! Not to worry they said, we can restore your server back to a day before this happened and you'll be fine. But nope, then their restore process didn't work properly, numerous files still cannot be opened, and I've now been three days going back and forth with their support via email, because you cannot call their support department. Their position now? "Call QuickBooks, your files are corrupted and it's not our fault." On top of this, they changed their QuickBooks licensing policy from Harbor Cloud's so that my few clients whose files still do work, now had to call QuickBooks themselves to activate their QuickBooks file - a total embarrassment. The worst cloud service I have ever worked with - an absolute nightmare! RUN!
Service was great when the company was Harborcloud. Since Summit has taken over things are more complicated and insanely expensive. We used to have 2 login accounts which you could access from any computer anywhere. After Summit took over I was informed that if I wanted to access our quickbooks from a different computer I would need to pay an additional fee of $54/user/month USD. In total we have paid close to $4000CAD for the last year of service to be able to have 5 computers access our system. I have just switched to a provider whose cost is just over $2000CAD for the exact same thing with 2 logins that can be accessed from anywhere. Summit was not willing to work with me on pricing to keep my business. Save your money, go elsewhere for hosting.
terrible cusotmer service
Summit hosting refuses to allow you to speak to a support representative without at least 3 failed attempts at resolving the issue via email. The miscommunications and delays in resolutions simply were unacceptable for our company. We canceled service due to lack of customer support.