StartLogic Review 2024 – Does It Live Up to the Hype?

I've been at StartLogic for 11 years and benefited from their fabulous customer support when my account was turned into a spam zombie and when the security was updated to https. Now it is just chat with people who don't know and don't want to help. A friend just recommended Dream Host. A positive, my website is stable and is easy to update. I want more support available than they want to give.

Debbie, USA
March 04, 2024

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I have been with Startlogic for a very long time. But I am finally moving away. I have a reseller account elsewhere and moving everything there. In general, I haven't had many issues. But working on a redesign of the site that is there, and when it is finished. Startlogic will be done.

Rottie Mom, USA
January 22, 2024

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I've been w/ Startlogic since 2004. They opened in 2003 and I wish I'd bailed long ago. Next year though I'm going to when my year runs out. They don't offer any support except for chat support and it's painfully slow. If you have a simple problem you need a little help with, be prepared to wait for at least an hour to complete your chat session. You should also be prepared for 'an education' because their tech support reps are taught to educate as and not to do things for you. So good luck. I set up a second domain and was supposed to receive a validation email - it never came. Tech support told me to change the contact email to something else and try again. I couldn't do that because the domain was still suspended and she told me she isn't supposed to help me. She finally 'broke the rules' for me but at least I was able to finally get back online. I hate this web host.

Selena Kyle, USA
October 21, 2023

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I've used StartLogic for domain registration and website hosting for 12 years. In that time, I witnessed a significant decrease in the quality of customer service, and I've often been frustrated with how clunky and cluttered the interface has been- but generally, it has worked okay, so I haven't been motivated enough to transfer to another service. I've had an annual hosting plan on auto-renewal and admittedly haven't been as vigilant as ideal in monitoring the pricing and charges being made by StartLogic. Recently, I sold the business that is associated with the only website that I was actively maintaining on StartLogic, so I did a full review of the account to decide whether to change my plan or move to monthly pricing until I was ready to launch a new website or two. Knowing that StartLogic typically charges my credit card nearly a month before the renewal date, I removed my credit card from the account and indicated I would pay manually. Upon review, I realized that StartLogic had significantly increased the standard pricing on my professional hosting annual plan (ProLogic), from $114 the first year after my trial to $155 a few years later to $179. However, when I went to look at their standard pricing, I could see that the only professional hosting plan they offered (StartLogic Pro) was offered at $119 per month. When I contacted customer service to get an explanation of the discrepancy, it seemed like I was through the looking glass. The first customer service representative apologized for the discrepancy on my renewal invoice stating that StartLogic had discontinued my existing plan, but if I wanted to re-establish the auto-pay, the invoice would be corrected to reflect the $119.40 current pricing. When I pushed on the fact that I had been overcharged for several years and wanted credit for that, the representative went silent and the session timed out. A new representative came on and I started over. This representative simply apologized for the fact that I did not like the pricing (a nonsensical statement) and this time offered a "discount" on my invoice to $119.40 "for the inconvenience". When I indicated that I would be making a complaint to the FTC for the false advertising, I was told that the matter would be turned over to the supervisor who would send me an e-mail. That resulted in a ridiculous thread of e-mails, worthy of a Monty Python skit, in which one after another message tried to justify the overcharge and breach of trust. One was that I had a superior package to the one listed. When I asked for a list of what was included in each package, I was sent two lists with identical features, only in a different order. When I pointed this out, the representative expressed sorrow that I was not pleased with the features of the superior package, but they would be happy to downgrade my account to the differently named package with the exact same features. When I asked what features I would be losing in this lesser priced package, I was assured I would lose no features whatsoever. When I asked for a link showing the pricing for the package that I had been charged for the past 6 years, I was just provided pricing that had the !79.40 as the annual price doubled for a 2-year and tripled for 3-year. The representative indicated that the increase in pricing that had occurred in 2017 (but for which I was invoiced since 2014) was related to the increasing costs for maintaining high quality, as I could surely understand. I'm very disappointed in StartLogic for taking advantage of long-term loyal clients in this manner- but I also realize it is a good lesson for me to more closely monitor my account and be prepared to switch when I see a decrease in quality.

Shannon Payne, USA
May 11, 2020

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We spent the whole day yesterday trying to get an application on. When we finally got it on It showed up on our computer but it didn't show up on our phones at one time we did try calling the customer service but they weren't no help either They told us everything that we already know a complete waste of time. rate .01

anonymus, USA
March 10, 2020

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And we moved our content to another provider earlier this summer to get a better platform. I just spent 2 days trying simply to renew only the domain. It has taken two days, four phone calls and a long chat to get things back to where I can even transfer the domain. They trashed their own domain registry for our site when they dealt with the rest of the services we no longer need. The rep came back and told me we could renew direct with tucows, which is NOT true. Subsequent to that the rep who tried to fix things up had to issue an internal ticket because they could not fix it, the internal ticket arrived with none of the links working, and in multiple subsequent rounds they got the domain/URL wrong three times. Every time just after I had said, typed the right one. Do not go anywhere near these guys.

Celia Murray, USA
August 03, 2019

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