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Reviews and expert opinion StartLogic

Elijah Charbonneau
Elijah Charbonneau
Web Hosting Expert

American web host StartLogic offers a single unlimited hosting plan that comes with a free domain and an SSL certificate. Enough said (but read on). Before you make any final decisions, you should check out Hostinger’s cheap plans.


Overview

startlogic mainStartLogic is fine, but fine is not good enough. While StartLogic is a decent web host, you can get better quality hosting at a cheaper price with Hostinger, for example.

American web hosting provider StartLogic focuses on getting small businesses online at an affordable price. It offers just one hosting plan that includes a website builder plus support for WordPress and e-commerce.

StartLogic currently serves over 50,000 customers from two data centers near Boston, Massachusetts. Its website is in English.

Features and Ease of Use

startlogic 1

StartLogic’s single web hosting plan provides unmetered bandwidth and unlimited storage, domains, and MySQL databases. The plan includes access to a free website builder as well as the ability to install software such as WordPress and e-commerce tools. Web hosting also features a free domain and the following:

  • Unlimited storage
  • Unmetered bandwidth
  • Free domain with hosting
  • Free Let’s Encrypt SSL
  • 30-day money-back guarantee
  • Free website builder
  • Free advertising credits
  • Free online store integration
  • 24/7 customer support

The StartLogic control panel includes integration with the Mojo Marketplace that provides one-click installations of software applications plus themes for WordPress and other CMS platforms.

You also get a free website builder (courtesy of WebsiteBuilder.com) that features drag-and-drop functionality and includes hundreds of templates along with image galleries, social media integration, and e-commerce.

The two Boston data centers feature 24/7 security and run on N+1 power. Servers are split into different function pools for faster loading times and fewer service interruptions. Machines are clustered to allow for seamless takeover in the event of a system failure.

Pricing and Support

startlogic 2

StartLogic’s website hosting is reasonably priced, especially when you consider the unlimited storage and bandwidth, and the free domain. For around the cost of a cappuccino per month (in the first year), it is cheaper than the average unlimited hosting plan. Although the price doubles after the first year, it is still competitive among top North American providers.

Hosting can be bought monthly, annually, biennially, or triennially, with a 30% discount for a two-year term and a 45% discount for a three-year commitment. Paying monthly will cost you nearly three times as much (pro rata) and paying yearly.

You needn’t worry too much about making a major commitment, because the 30-day money-back guarantee (if you pay by credit card) should get you out if you change your mind within the first month. Any refund excludes add-on services such as domain registration.

Other add-ons available at the checkout include website security, website data backups, and WordPress optimization.

You can contact the 24/7 customer support team by telephone, live chat, or online contact form. I got hold of someone immediately via the live chat channel

For self-support, StartLogic provides a pretty comprehensive knowledge base.

How much does StartLogic cost?
StartLogic offers plans from $5 to $9. The price depends on which type of hosting plan you choose. You can see the updated pricing table (updated weekly) below.
Which StartLogic plan should I get?
My recommendation is to start with a cheaper plan. You can always upgrade later on. StartLogic can help you with the migration to a more expensive plan. The increase in visitors many times takes longer than expected and you shouldn’t pay a lot of money until the need arises. Of course, your needs may vary, and you can consult with a hosting expert from StartLogic here.
How good is StartLogic’s customer support?
StartLogic is not ranked as one of our top web hosts. But that can also be a result of StartLogic being a small, under the radar, hosting provider. There are advantages to a small hosting company – as a customer, you are more important to them. You can also check out our comparison of the most popular web hosting services here.

Pricing

4.2

StartLogic Web Hosting

StartLogic VPS Hosting

A Free Domain is included when purchasing any hosting service from StartLogic

Comparison

How does StartLogic match up to the competition?

HostingerCompare 4.9 Compare
InterServerCompare 4.8 Compare
StartLogicCompare 4.2 Compare
BluehostCompare 2.5 Compare

User reviews

Based on 3 reviews in 1 languages
1.3
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2.0
Shannon Payne
USA
mayawholehealth.com
May 11, 2020
OK Service, Unethical Business Practices, Monty Python Trained CSRs

I've used StartLogic for domain registration and website hosting for 12 years. In that time, I witnessed a significant decrease in the quality of customer service, and I've often been frustrated with how clunky and cluttered the interface has been- but generally, it has worked okay, so I haven't been motivated enough to transfer to another service. I've had an annual hosting plan on auto-renewal and admittedly haven't been as vigilant as ideal in monitoring the pricing and charges being made by StartLogic. Recently, I sold the business that is associated with the only website that I was actively maintaining on StartLogic, so I did a full review of the account to decide whether to change my plan or move to monthly pricing until I was ready to launch a new website or two. Knowing that StartLogic typically charges my credit card nearly a month before the renewal date, I removed my credit card from the account and indicated I would pay manually. Upon review, I realized that StartLogic had significantly increased the standard pricing on my professional hosting annual plan (ProLogic), from $114 the first year after my trial to $155 a few years later to $179. However, when I went to look at their standard pricing, I could see that the only professional hosting plan they offered (StartLogic Pro) was offered at $119 per month. When I contacted customer service to get an explanation of the discrepancy, it seemed like I was through the looking glass. The first customer service representative apologized for the discrepancy on my renewal invoice stating that StartLogic had discontinued my existing plan, but if I wanted to re-establish the auto-pay, the invoice would be corrected to reflect the $119.40 current pricing. When I pushed on the fact that I had been overcharged for several years and wanted credit for that, the representative went silent and the session timed out. A new representative came on and I started over. This representative simply apologized for the fact that I did not like the pricing (a nonsensical statement) and this time offered a "discount" on my invoice to $119.40 "for the inconvenience". When I indicated that I would be making a complaint to the FTC for the false advertising, I was told that the matter would be turned over to the supervisor who would send me an e-mail. That resulted in a ridiculous thread of e-mails, worthy of a Monty Python skit, in which one after another message tried to justify the overcharge and breach of trust. One was that I had a superior package to the one listed. When I asked for a list of what was included in each package, I was sent two lists with identical features, only in a different order. When I pointed this out, the representative expressed sorrow that I was not pleased with the features of the superior package, but they would be happy to downgrade my account to the differently named package with the exact same features. When I asked what features I would be losing in this lesser priced package, I was assured I would lose no features whatsoever. When I asked for a link showing the pricing for the package that I had been charged for the past 6 years, I was just provided pricing that had the !79.40 as the annual price doubled for a 2-year and tripled for 3-year. The representative indicated that the increase in pricing that had occurred in 2017 (but for which I was invoiced since 2014) was related to the increasing costs for maintaining high quality, as I could surely understand. I'm very disappointed in StartLogic for taking advantage of long-term loyal clients in this manner- but I also realize it is a good lesson for me to more closely monitor my account and be prepared to switch when I see a decrease in quality.

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1.0
anonymus
USA
March 10, 2020
Terrible

We spent the whole day yesterday trying to get an application on. When we finally got it on It showed up on our computer but it didn't show up on our phones at one time we did try calling the customer service but they weren't no help either They told us everything that we already know a complete waste of time. rate .01

avatar
1.0
Celia Murray
USA
August 03, 2019
I have been with them for web hosting since 2008

And we moved our content to another provider earlier this summer to get a better platform. I just spent 2 days trying simply to renew only the domain. It has taken two days, four phone calls and a long chat to get things back to where I can even transfer the domain. They trashed their own domain registry for our site when they dealt with the rest of the services we no longer need. The rep came back and told me we could renew direct with tucows, which is NOT true. Subsequent to that the rep who tried to fix things up had to issue an internal ticket because they could not fix it, the internal ticket arrived with none of the links working, and in multiple subsequent rounds they got the domain/URL wrong three times. Every time just after I had said, typed the right one. Do not go anywhere near these guys.

Bottom line on StartLogic

American web host StartLogic targets small businesses that need an online presence. The single unlimited hosting plan includes a free domain, free SSL, and a website builder. Although you can pay monthly, you’ll save money by committing to an annual plan or longer.

Still not sure if this is the right web host for you? Check out our top recommended web hosts to learn more.

Pro

  • Free domain
  • Free SSL certificate
  • 24/7 customer support
  • 30-day money-back guarantee

Cons

  • Only one hosting plan available
  • Only U.S. data centers
Elijah Charbonneau
Elijah Charbonneau
Elijah is a freelancer writer, marketer, and technology enthusiast based in SE Asia. He enjoys staying on top of new technologies and learning ways that they can make life better. On his days off, you can find him traveling or digging into a new work of fiction, nonfiction, or poetry.

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