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SmarterASP.NET Reviews 2024 – Can You Trust Them?

Gwen Rodgers Gwen Rodgers Web Hosting Expert

If you’re in the market for a budget, no-frills hosting solution, SmarterASP.NET can offer you decent customer service and most of the features you need. You’re just not going to get everything.

We hosted the same WordPress website on the most popular web hosting platforms and measured their performance
Click here to see our results >>


Is It Too Good to Be True?

SmarterASP.NET is a small hosting company that simply isn’t a match for big brands like Hostinger. The bigger hosting companies simply offer a better price for similar configuration.

SmarterASP.NET has been providing ASP.net and Linux-based hosting to small and medium-size business since 1999. Based in California and hosting close to 400,000 websites, it’s a tiny speck of a company compared to the other Silicon Valley giants of the hosting world.

At Website Planet, we’re a fond advocate of the underdog, so that certainly doesn’t put us off. Quite the opposite. It’s often the smaller companies that value their customers and offer way more value for your money.

The SmarterASP.NET website and support are available in American English; however, with both European and U.S. data centers, it appears to cater to a global customer base.

While you’d be forgiven for thinking this company only sold ASP.net hosting, surprisingly it also sells Linux cPanel plans, reseller, and virtual private server (VPS) packages.

One thing SmarterASP.NET’s website does well is urge you to sign up risk-free. For instance, not only is there a 60-day free trial, there’s also a 60-day money-back guarantee.


But before you go running for the nearest cash machine, these incentives are not as good as they seem at first. Read on to find out why you need to read the fine print before signing up with SmarterASP.NET.



ASP.net First, Linux Second

SmarterASP.NET has been around for a while, so it has a handle on all the usual features you need to run a successful website. The plans include a free Let’s Encrypt SSL certificate (for plans two years and longer), automatic data backups (though not for the cheapest plan), antivirus and antispam protection, and a built-in content delivery network (CDN).

However, there is no website builder, and the one-click installer comes with a rather paltry “over 30 apps” (I tried to confirm with live chat, but the exact number of apps was unknown). Many companies provide 200–400. At least it’s good to see all the popular applications like WordPress, Joomla!, and Drupal are included.

In-House Control Panel

If you opt for the Linux plan, it comes with cPanel access; however, the ASP.net plans all come with a proprietary “hand-rolled control panel.” There are pros and cons to this approach, and it certainly depends on your needs. But custom control panels can mean the company builds a solution to meets the exact needs of its customers, instead of sticking within the confines of an ready-made solution.


SSD Storage & RAID Configuration

If speed’s important to you, you’ll be pleased to know there are a couple of performance and reliability-enhancing features included in all of the plans. SSD storage for disk read/write speeds up to ten times faster is included, as is RAID configuration in the shared hosting plans to mitigate the risk of data loss.

Features for Developers

All of the Linux plans come with the usual phpMyAdmin and support for PHP (up to version 7.2), as well as some bonus extras in the upper-tier plans. Cron jobs and SSH access are supported, as well as Python, Perl, and Git. Just be sure to check which plan includes which features, as you’ll likely need to upgrade to benefit from them all.

ASP.net Experts

Most companies focus on Linux hosting, so it’s refreshing to see a company that has been specializing in ASP for such a long time. According to its website, the team is made up of self-proclaimed “tech veterans, geeks, and nerds,” with nine out of ten of the top-level support team having a university degree in computer science or networking.



Ease of use

The SmarterASP.NET website is quite confusing as it refers to a free trial for the Linux plans, but that’s no longer an option.

However, once you’ve purchased your plan and have accessed the cPanel (for Linux plans), it’s easy to use SmarterASP.NET. Plus, with the ever-present live chat window, it’s easy to get support when you need it.

Create an Account

The process to create an account was quite buggy. I had to do it several times and also contact customer service (who were great) throughout the process.

Turns out the 60-day free trial advertised on the Linux plans is only available for Windows customers, so however many times you try to sign up (like me), it won’t work—you need to pay.

Connecting a Domain and Installing WordPress

Thanks to the combination of Softaculous and cPanel, the setup of my WordPress website was simple and straightforward. It only took a few minutes and, if you’ve had experience with hosting before, it follows the standard process you’ll be used to. Beginners should also be able to pick it up quickly. Click here to learn more.

Free Temporary Domain

If you’re testing out the Windows plans on the free trial, you can also take advantage of a free temporary domain. This means you don’t need to purchase a domain or transfer one over while you’re in the free trial period. When you’re ready to purchase a plan, the domains are well-priced too.

Instant ASP.net Setup

It’s standard for Linux hosting to be set up instantly, but that’s not always the case with ASP.net. So it’s a refreshing change to see that offered by SmarterASP.NET. A slight hiccup: my setup was delayed by the domain verification process (by about six hours).  However, as that was on a Linux setup, I can’t comment whether it will be the same on ASP.net.




SmarterASP.NET is at the lower end of the market in terms of price point, so it shouldn’t come as any surprise that it only offers an industry-standard 99.9% uptime guarantee, and not 99.99% or above like some more premium hosts.

Having said that, I scoured the web looking for customer reviews on performance (speed) and downtime issues. I was pleased to see most customers are happy with most of these aspects of SmarterASP.NET, with sentiments like “great support, speed, and easy navigation” echoed.

Of course, not one to take other people’s word for it, I ran a test of my own. I put my own WordPress website hosted on SmarterASP.NET through a Sucuri page load test to find out the results.

As you can see below, the results are almost all positive, with connection speeds as quick as 11 milliseconds in Los Angeles. The “worst” (I say that loosely as the results are still great) speeds were found in India and Singapore, at around about 500 milliseconds.




Good Tech Support, Questionable Sales Support

Support with SmarterASP.NET is provided through a detailed knowledge base, as well as multiple channels to reach out to the team. You can get in touch with them through email, phone, live chat, or support ticket.

To get a feel for the support provided, I tested each of the channels. The live chat agent picked up immediately every time I needed assistance and helped me politely. As I did get stuck a few times during the account creation process, this was a lifesaver.


I had an equally good experience with ticket-based support. I submitted a support ticket during the account creation process and received a response within about 30 minutes, resolving my question in full.


I had less luck with an email to the sales department. I sent a basic question to the sales email address (asking: where are your servers) and despite waiting 48 hours for a response…crickets. Oh well, at least my support requests were handled in a timely manner.



Bear with me, there’s a lot to discuss regarding pricing. The website does a great job of minimizing the risk of signing up—there’s a 60-day free trial and a 60-day money-back guarantee, depending on which plan you opt for. But don’t take them at face value.

60-Day Free Trial

Although the website clearly advertises a 60-day free trial on both its Linux and Windows plans, if you try to sign up for a free trial of the Linux plan (like me), you’ll end up in a never-ending circle of glitches. In a nutshell, the free trial is no longer available for Linux, only Windows.

60-Day Money-Back Guarantee

After my debacle with the free trial, I was advised to purchase the Linux plan, as it came with a 60-day money-back guarantee. Perhaps I’m naive, but I assumed this would mean if I canceled within 60 days, I’d get all of my money back. I didn’t, and you can read more about that here.

Pricing & Payment Terms

Now that the bad parts are out of the way, let’s move on to the good stuff. The prices are cheap, and you can purchase plans in terms ranging from three months to three years, with discounts applied for purchasing longer terms up front. Also, you can pay via PayPal using your credit or debit card of choice.

Cancellations & Refunds

Canceling was easy, but it wasn’t particularly pleasurable. The process was quite sales-focused, and I did feel pressured to stay. After a series of emails offering me reasons to stay, I finally received a refund, but it wasn’t the full amount. Read more about that here.


How does SmarterASP.NET match up to the competition?

KamateraCompareOur Score4.8Compare
Liquid WebCompareOur Score4.8Compare
SmarterASP.NETCompareOur Score4.5Compare
Tailor Made ServersCompareOur Score2.9Compare


SmarterASP.NET offers a budget range of Linux and Windows plans, which are clearly lacking a feature or two. Basic items like a website building tool and free migrations aren’t included, nor does the website accurately display its pricing information. However, if you’re in the market for a budget, no-frills option, the customer service is decent and you’ll get most of the features you need.

SmarterASP.NET might offer a good service at a reasonable price, but does it match up with the top web hosting companies? We find it hard to say “yes.”


Is SmarterASP.NET good value for money?

Yes! The NET.Basic plan offers unlimited resources and speedy performance for a low price.

You can get even better deals for the best ASP.NET and Linux hosts by taking advantage of the latest discounts for 2024 on our coupon page.

Is SmarterASP.NET easy to use?

SmarterASP.NET features a user-friendly, proprietary control panel. However, account creation can be buggy and the one-click installer only supports a small number of apps.

Many of the hosts in our list of the top 10 web hosting services for 2024 are much easier to get started with.

Which programming languages does SmarterASP.NET support?

Every plan supports .NET, C#, and Node.JS. Multiple versions of PHP are included, from 5.2.X to 8.X. Perl CGI is only available with the .NET Premium plan. 

Can you cancel SmarterASP.NET and get a refund?

All SmarterASP.NET plans come with a generous 60-day money-back guarantee. You can cancel your hosting within this period to receive a refund. However, the money-back guarantee only applies to annual or longer payment plan terms.
Gwen Rodgers Gwen Rodgers
Gwen is a web developer and software engineer who loves to get lost in JavaScript (and a good book). She spends her free time teaching girls how to be coders, and doing yoga on her balcony in the sunshine.
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The good and the bad

Shared hosting works great. I am really satisfied about the performance and possibilities of the ultimate shared hosting account. Unfortunately, renewal price is DOUBLE of the first year. This is ridiculous and forces any sane person to search for competitors.

Henri Van W, Belgium
March 05, 2024
Slow and expensive

Smartasp.net is unfortunately not smart but rather slow and expensive. If you are looking for an ASP hoster with slow speed, this is the place for you. The server has so little RAM in the shared hosting basic plan that it is not possible to work properly here. SSL certificates cost extra, free ones from Letscrypt cannot be used. There is also a data file limit, after more than 5000 files it's over, more costs. In the end you are at over 200 EUR a year for a reasonable service. You can get that elsewhere. No recommendation for this hoster!

Gregor Hekro, USA
February 11, 2022
Run away faster from this, isn’t Smart, its FoolASS

No Redundancy, after every outage ZERO Backups Karl, ZERO Backups, dissatisfied Clients, backups made by you also you can't find, Support is zero, every part of hosting such as SSH, FTP, IIS, DB's thousands of issue and not repairable. All configurations made by hands rising from ASS.

Hakob Mkrtchyan, Armenia
October 18, 2021
run away from this shitty company

I have 12 websites there and all of them are down for more than 3 days!! I have 4 open emergency tickets there and I get an identical auto-reply in all of them. They've lost all backups as well and still, no real answer arrived! see dedicated facebook page with actual feedbacks: a word of advice - DO NOT go any closer! run like hell.

Roby, Israel
October 17, 2021
Very Unreliable

Your site is guaranteed to go down at least once per week. I have a site monitor and in the past month have received notifications at least 3 times per week that my website is down. In addition to that, your site will be very slow. I suggest you look elsewhere for your website hosting. The product is not as advertised

Anthony Fleeks, USA
November 02, 2020
Paid for SMARTERASP.NET additional 20GB Corporates Email space for days, my funds seems used for other services I had not requested

I am spending days and valuable time just trying to convince SMARTERASP to refund my payment for service I ordered (20GB Corporates Email space) but not provided. They claimed I requested for those services and for 8 times! Otherwise, their services had been good till this unfortunate, frustrating time and misunderstanding.

C Nwonye, Canada
October 18, 2020
Disappoint with services and billing

Renewal cost is extremely higher compared to others. Not prefers to anyone to purchase. And before 1 month it not allow some service if you are not renewing your hosting account. Every time server stuck and website is down more than 1 day. Every time we need to contact if we required SSL integration.

Hiren Vekariya, India
June 10, 2020
Smarterasp can’t manage their business

Smarterasp can't manage their business. They allow themselves to get hacked and can't recover for days. They don't do off-site backups and rely on RAID-5. They lost all of our e-mail settings. Our web site was down for days while they struggle to get things up and running again. They refuse to refund our unused service fees. We paid for two years and still had 14 months left on our contract. They say "Payments that are over 6 months old are non-refundable". Stay away!

Jim Wendell, USA
April 10, 2020
Family sharingMulti User SharingExpert SupportBackupSmart syncPersonal SolutionBusiness SolutionTeams optionsOffline foldersFile history and recovery Read more reviews
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