Features and Ease of Use
Sigmatic hosting services include shared hosting, VPS, and dedicated servers. They include the following standard features:
- Apache or nginx servers
- PHP support
- DNS Management
- Firewall service
- Backup MX-service for emails
- 256 bit SSL encryption
- Easy to use, self-designed dashboard
- Load balancing
- MySQL database
Sigmatic data centers are under 24/7 observation and they are connected to a fast backbone network updated to 30 Gbit/s to enhance their servers’ operating speed. While they claim that all of their web hosting services are operated on a faultless clustering technology for high performance and availability, their database server is a bit slow resulting in slow webmail as well as slow FTP file transfers.
Sigmatic provides daily data backups that are performed by an external backup server for easy file retrieval incase of a disaster. The vendor provides SSL certificates as an extra package for users who need more advanced verification. The standalone SSL package comes with four different types of certificates, including a DV certificate that allows encryption of a single domain and an EV Certificate that is specially designed for e-commerce websites.
Sigmatic uses their own self-designed, easy to use control panel. While new users have to learn how to use this dashboard, the vendor has used a WYSIWYG approach, giving it an intuitive design for increased user-friendliness. Additionally, users can easily migrate their websites to the server with the support of SFTP and FTP. They can perform common file operations like transferring, copying, and renaming files. However, it should be noted that VPS customers do not have root access to their VPS servers.
Pricing and Support
Sigmatic has somewhat budget-friendly hosting plans. Although at first glance the prices appear more expensive than the average vendor in the market, the price-to-features ratio is pretty impressive. Their VPS hosting plans are particularly attractive because they come with SSD storage and notably high bandwidth. The vendor’s backup solutions are not included in their hosting packages; users have to incur additional costs to get the backup service. The same applies to users who would want dedicated phone support and a shorter response time from the support team. The pricing of their hosting plans is listed in euros and clients can choose a monthly or yearly payment plan. Sigmatic does not have a refund policy or an uptime guarantee.
To contact Sigmatic customer service, you can use their phone line available on weekdays between 9:00 a.m. and 4:00 p.m. EEST. You can also contact them via email or ticketing system, both of which are available round the clock.While they have not made a live chat available on their website, their customer support team is available 24/7. They are polite and act fast to solve the issues their customers raise. Sigmatic’s knowledge base is fairly detailed and includes a news section where they publish updates and announcements regarding the hosting, including information on scheduled maintenance.