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Reviews and expert opinionServerOver

Gwen RodgersGwen RodgersWeb Hosting Expert

Although ServerOver has more than ten years of experience in the website hosting industry, and it offers 24/7 customer service and SSD storage, I found its features and support somewhat lacking for the price point of its services.

We hosted the same WordPress website on the most popular web hosting platforms and measured their performance
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Overview

serverover mainTo compare the best web hosts, we hosted the same WordPress website on each one and tested performance, customer service, and value for money. Check out the results here.

ServerOver claims to be a high-end hosting provider with more than ten years of experience. It’s a U.S. company with an American English website.

Features and Ease of Use

Screenshot 2019-06-19 at 11.21.42

If you’re looking for simple shared hosting, you’ll need to look elsewhere. However, customers looking for enterprise-level services such as dedicated servers, cloud servers, VPS, and colocation can look forward to these features:

  • 99% uptime guarantee
  • Multiple worldwide server locations
  • Six-hour hardware replacement guarantee
  • Full root access and server control
  • Up to 2 x 960 GB SSD (with dedicated servers)

Dedicated servers are located in Chicago or Seattle (U.S.A.) whereas the VPS plans allow you to choose your server location from a list that includes Istanbul, Ireland, London, Frankfurt, Virginia, Ohio, Oregon, Singapore, Tokyo, or Sydney.

Performance is improved thanks to the use of SSD storage that is ten times as fast as traditional storage. What’s more, your resources are fully isolated, so you won’t be sharing bandwidth or disk space with other hosted customers. This said, the 99% uptime is disappointing compared with typical shared hosting, but this service level is not so unusual for virtual and dedicated servers.

Techies get full root access for total control over server configurations.

Pricing and Support

Screenshot 2019 06 19 at 11.50.30

ServerOver does a somewhat poor job of selling its hosting features, and some of its prices are strangely high, but you do get good resource allocations. The Plesk and cPanel control panels incur additional hefty monthly fees.

Since this is an enterprise host rather than a low-end shared hosting provider, you don’t get a domain name, SSL certificate, or CDN. In fact, these are not offered at all on ServerOver’s website.

There is no money-back guarantee, but this is not so unusual when we’re talking about enterprise-level hosting rather than simple shared hosting.

Although customer service is advertised as 24/7 via email, live chat, and online contact form, I waited for 30 minutes for a live chat response that never came (despite looking like it was online).

Ironically, there is a 100% customer satisfaction strategy, but this is not guaranteed. If you have to resort to self-support, you’ll be disappointed since the knowledge base contains only two entries.

Pricing

4.0

Comparison

How does ServerOver match up to the competition?

HostingerCompare4.9Compare
InterServerCompare4.8Compare
ServerOverCompare4.0Compare
BluehostCompare2.5Compare

User reviews

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ServerOver REVIEW: BOTTOM LINE

My honest appraisal is that I’m not overly impressed by ServerOver. In my opinion, the features don’t meet my expectations for the price point. It’s a pity that no live chat agent took the opportunity to address any concerns I had.

Before you make a decision, we highly recommend you check out some alternative hosting companies, which we highly recommend.

Pros

  • SSD storage rather than HDD
  • Choice of Windows or Linux OS
  • Multiple worldwide server locations
  • Full root access for server management

Cons

  • The live chat agent did not pick up
  • Prices are higher than expected
Gwen RodgersGwen Rodgers
Gwen is a web developer and software engineer who loves to get lost in JavaScript (and a good book). She spends her free time teaching girls how to be coders, and doing yoga on her balcony in the sunshine.

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