ServerOver claims to be a high-end hosting provider with more than ten years of experience. It’s a U.S. company with an American English website.
Features and Ease of Use
If you’re looking for simple shared hosting, you’ll need to look elsewhere. However, customers looking for enterprise-level services such as dedicated servers, cloud servers, VPS, and colocation can look forward to these features:
- 99% uptime guarantee
- Multiple worldwide server locations
- Six-hour hardware replacement guarantee
- Full root access and server control
- Up to 2 x 960 GB SSD (with dedicated servers)
Dedicated servers are located in Chicago or Seattle (U.S.A.) whereas the VPS plans allow you to choose your server location from a list that includes Istanbul, Ireland, London, Frankfurt, Virginia, Ohio, Oregon, Singapore, Tokyo, or Sydney.
Performance is improved thanks to the use of SSD storage that is ten times as fast as traditional storage. What’s more, your resources are fully isolated, so you won’t be sharing bandwidth or disk space with other hosted customers. This said, the 99% uptime is disappointing compared with typical shared hosting, but this service level is not so unusual for virtual and dedicated servers.
Techies get full root access for total control over server configurations.
Pricing and Support
ServerOver does a somewhat poor job of selling its hosting features, and some of its prices are strangely high, but you do get good resource allocations. The Plesk and cPanel control panels incur additional hefty monthly fees.
Since this is an enterprise host rather than a low-end shared hosting provider, you don’t get a domain name, SSL certificate, or CDN. In fact, these are not offered at all on ServerOver’s website.
There is no money-back guarantee, but this is not so unusual when we’re talking about enterprise-level hosting rather than simple shared hosting.
Although customer service is advertised as 24/7 via email, live chat, and online contact form, I waited for 30 minutes for a live chat response that never came (despite looking like it was online).
Ironically, there is a 100% customer satisfaction strategy, but this is not guaranteed. If you have to resort to self-support, you’ll be disappointed since the knowledge base contains only two entries.