Dubai-based web hosting provider Serverfellows is a brand of Gozoop, an independent digital agency that specializes in search engine optimization (SEO), online reputation management (ORM), and social media. Therefore, Serverfellows aims to boost its business clients’ online presences.
From shared and reseller web hosting to WordPress hosting, plus domain and website transfers, you can get it all from Serverfellows. Serverfellows targets a global clientele from an English language website that also supports 25 additional languages in the client area.
Features and Ease of Use
Serverfellows offers three plans for each type of web hosting: shared hosting, WordPress hosting, reseller hosting, and VPS. With the shared hosting plans, you get:
- 99.9% guaranteed uptime
- Hosting for one to unlimited websites
- cPanel control panel
- 5 GB to 30 GB web space
- Unmetered bandwidth
- 25 to unlimited email accounts
- MySQL databases
- Free backups
All plans include a one-click app installer for 100+ popular programs such as WordPress, Joomla, Drupal, Magento, and more. Therefore, you can set up a CMS-backed website without any special technical knowledge. Alternatively, you can use the free website builder to create your website.
At the other end of the expertise spectrum, full root access gives VPS customers complete control of their servers.
Pricing and Support
Serverfellows’ shared hosting plans are pricey, with even the starting plan being close to double the industry average. You can pay in UAE dirhams or U.S. dollars via PayPal or credit/debit card on monthly, annual, or triennial billing cycles. Price discounts are available for long term commitments.
The company says you can cancel your account for a full refund within 30 days, but this excludes the cost of your domain registration.
Customer support can be accessed via live chat, email, ticket, and online form. Unfortunately, live chat wasn’t available when I wanted to try it, and my exploratory email went unanswered. If you have to resort to self-support, you’ll be equally disappointed. Serverfellows’ blog contains only a handful of (admittedly useful) entries, and its knowledge base is bare.