Features and Ease of Use
Server Snack offers seven shared hosting plans (across Linux and Windows), and three VPS plans. The Linux shared hosting plans provide you with:
- cPanel control panel
- 25 MB to 1,000 MB disk space
- 200 MB to unlimited monthly traffic
- One to unlimited email accounts with webmail and forwarding
- Up to unlimited MySQL databases
- Up to 10 add-on domains and up to unlimited subdomains
- Unlimited parked domains
- PHP support (on the three higher plans)
- FTP access
- SpamAssassin and antivirus
- Daily backups
Hosting plans allow access to raw logs, so you can see website statistics in their raw (non-graphical) form. You also get full website statistics to help you keep track of such things as sales conversions.
R1Soft Enterprise backup software performs daily block-level backups, and incremental backups are stored remotely for 30 days.
Although the 99.9% uptime guarantee is just about the industry average, some parts of the website suggest a higher 99.99% uptime for Linux hosting plans.
If shared hosting is not sufficient for your needs, you can take a VPS plan with SSH root access for complete remote control of your server. The Parallels Power Panel (PPP) lets you administer your server and perform backup/recovery tasks.
Pricing and Support
Server Snack offers pricey shared hosting plans, with the Windows plans costing more than the Linux plans, which is not unusual. You can pay for the plans in New Zealand dollars by check or credit card on monthly to biennial billing cycles. However, not all billing cycles are available for all plans, so make sure to check for the plan you choose.
There are no setup fees, you get a 30-day money-back guarantee, and you can benefit from a month’s free hosting when you sign up for the website design and hosting service.
You can contact this company by telephone (during working hours on weekdays) and by support ticket (24/7), but I have to tell you that my test support ticket elicited no response. Remote support is available via TeamViewer, and if you have to resort to self-support, you will find an acceptable (but not exceptional) knowledge base: