Features and Ease of Use
Rumah Hosting offers a full selection of website hosting services including shared hosting, cloud servers, email hosting, and SSL certificates. To give you an idea of their services, their shared hosting plans include the following features:
- 99% uptime service level agreement
- Weekly automatic backups
- Free domain registration, except for the base package
- One add-on domain
- From 200 MB to 15 GB disk space
- Unmetered data transfer
Rumah Hosting can offer good uptimes and fast speeds for customers in Southeast Asia thanks to having servers located in three Indonesian data centers. It also has servers in a data center in Los Angeles, U.S.A. They use RAID 10 SSD storage for fast disk read/write speeds, and they offer a 99% uptime guarantee backed by credits in the event of excessive downtime.
They offer four levels of shared hosting that are further split into small, medium and large packages. The smallest package includes 200 MB disk space, one add-on domain, ten subdomains, and ten MySQL databases; the largest package includes 180 GB disk space, unlimited add-on domains, unlimited subdomains, and unlimited MySQL databases.
Pricing and Support
In terms of pricing, there is a huge spread. All variations of the bottom two Super Saver and Super Cheap packages are – unsurprisingly – super cheap. However, the top two hosting packages (in all sizes) are extremely expensive, with prices more in line with dedicated servers. The good news is that most everyday website owners will be quite comfortable using the lower priced packages.
SSL certificates cost extra on all plans whereas domain registration is free on all but the three lowest plans. Hosting can be purchased on one-month or one-year terms, and you get a small discount for purchasing the longer term.
You can access their 24/7 technical support through telephone, ticket, email, or live chat. Every time I’ve used their live chat, they’ve promptly responded and assisted me in English. They also have a comprehensive knowledge base for customers who prefer finding answers on their own before seeking assistance.