An Impressive Uptime Record
RoseHosting is a small hosting company that simply isn’t a match for big brands like Hostinger. The bigger hosting companies simply offer a better price for similar configuration.
Based in St. Louis, Missouri, U.S., RoseHosting was founded in 2001 and currently hosts over 337,000 virtual private servers (VPS) for customers in 98 countries. It claims to have had over 99.99% uptime since 2003— and considering the industry average uptime is 99.59%, that’s pretty impressive.
RoseHosting offers a range of hosting services, including Linux VPS plans, managed shared hosting, cloud hosting, and NVMe hosting packages, along with domain names and SSL certificates.
With such a long track record, hundreds of thousands of end users, and an impressive uptime record, is RoseHosting actually as good as it seems? As always, that depends on what you’re looking for in a hosting provider.
The good news is that we’re about to dive in to take a closer look at RoseHosting. I’ll be digging into the features, the pricing, support, and more, and by the end of this review, you’ll know what’s good—and what’s not so good—about RoseHosting.
Not Bad for the Price You Pay
RoseHosting has an unusual mixture of budget features and enterprise-level hardware, including SSD storage, free weekly backups, and free website migration services. It provides 24/7 customer service, too, although this is fairly standard.
As for freebie features, RoseHosting gives you a choice of either cPanel or the DirectAdmin control panel (which costs a little extra), depending on the package you choose, as well as Softaculous and SitePad for website builders.
Business ethics can sometimes set a company apart, and this is the case with RoseHosting. In the same way airlines overbook flights because they know people will cancel, most web hosts oversell server space because they know not everyone will max them out.
That’s not how RoseHosting works, though. They don’t oversell disk space or bandwidth, which means other users won’t slow you down by using excess resources.
All of RoseHosting’s servers are based in St. Louis, Missouri, and meet a set of minimum specifications, including two Quad Xeon CPUs, 128 GB of RAM, SSD storage and gigabit ethernet ports. This makes its shared servers more powerful than some of the dedicated servers I’ve seen.
Like many website hosting companies, RoseHosting also offers SSL certificates, but they aren’t free on every package. It does have a good range when it comes to the providers it offers, though, and it sells them at a reasonable discount.
Epic Uptime Record
I’ve already mentioned that RoseHosting claims to have had uptime over 99.99% since 2003. That’s quite a record, and RoseHosting backs it up with a 99.99% uptime guarantee. The service-level agreement (SLA) states that you’ll be refunded 10% of your monthly fee for every one hour of downtime, up to 100%. Impressive, indeed.
NVMe Hosting Plans
If speed is important to you, you’ll be glad to know RoseHosting offers “hyper-fast NVMe” packages. This means your website should load ten times faster than SSD drives, which in turn are ten times faster than conventional HDD.
These packages are also fully managed, meaning RoseHosting will handle the server configuration and maintenance, leaving you to focus on your business.
Ease of use
The good news is that RoseHosting’s backup system is entirely automated, with free weekly backups on all of the VPS plans. If that’s not enough for you, you can pay a little extra for more frequent backups.
Speaking of paying extra, you’ll also need to pay to use the DirectAdmin control panel to manage your virtual server, but it’s a relatively small price to pay for the functionality it unlocks.
Creating an Account
Signing up with RoseHosting is easy, but for some reason, it doesn’t allow you to purchase a domain as part of the process. However, it does provide the domain name system (DNS) details, so it’s easy to buy a domain name elsewhere and point it to your new server. The process itself isn’t difficult. Click here to find out more.
Connecting a Domain and Installing WordPress
Installing WordPress is even easier thanks to the one-click installer, and mapping a domain name was easier than it has been with other hosts purely because RoseHosting sends out a helpful welcome email that contains the info you need to map your domain and get it running. And if you’re still stuck, you can check out my write-up of the onboarding experience.
Specialized App Hosting
RoseHosting is like many other website hosts in that it offers specialized packages for hosting different applications. What’s unusual here, though, is the large number of apps that it offers dedicated packages for, including WordPress, Magento, Joomla, Drupal, PrestaShop, MediaWiki, and more.
It also offers a range of Linux servers on CentOS, Ubuntu, Debian, and OpenSUSE. This specialized hosting makes it much easier to get started and automatically streamlines your server for the software it’s hosting.
If you need a hand with server admin and server management, it’s a good idea to pay a little extra for managed hosting, where the host dedicates a certain number of hours per month to proactively manage your server, usually on top of reactive monitoring. RoseHosting isn’t alone in offering this, but it’s notable for offering it at affordable prices and with different use cases such as e-commerce or CMS hosting in mind.
Custom VPS Packages
If you’re looking for a fully customizable VPS, RoseHosting has you covered. You can easily build a plan that meets your budget and technical requirements. Using a sliding scale, you can increase bandwidth, select your operating system (OS) and control panel, or add a one-click installer or Cloudflare content delivery network (CDN).
If you’re looking for a host with thousands of positive reviews from customers, then you’re going to have to look elsewhere. RoseHosting isn’t big enough to receive that kind of attention.
Still, it has reasonable reviews from the users who have shared feedback, and even the negatives don’t seem to mention performance issues. In general, the negative reviews are related to customer service issues.
Also, I put the company through its paces with a Sucuri page loading test, and the results are a reflection of its servers’ physical location. The servers are lightning fast across North America and slower in Europe, with India and Singapore displaying the slowest load times.
It has a pretty good average around the globe, and if you’re catering to mainly U.S. customers, you could do a lot worse.
Reasonable, but Not a Game-Changer
Most of the problems I’ve seen with RoseHosting have been from customers who had a customer service issue that wasn’t resolved, but in my experience, it’s the same as just about any other host.
The good news is that it has a pretty reliable help desk system in place, as well as a helpful knowledge base. If you choose one of the managed hosting plans, you can also expect more extensive support.
I tested out the customer service team, and received an answer within five minutes on live chat and within 20 minutes by email.
They also responded to a support ticket within half an hour, and I was impressed by how polite the team was across every touchpoint. I didn’t see any reason for some of the complaints on third-party review sites.
Fair Is the Word of the Day
RoseHosting isn’t the cheapest host on the market, but it is one of the fairest, at least in my opinion. RoseHosting offers decent services for a decent price, without any hidden costs. As for payment options, you’re limited to PayPal and credit cards, but that’s usually enough to satisfy most customers.
Cancellations & Refunds
Canceling a RoseHosting account is easy, and you can do it all from within your regular admin panel. If you cancel within a week, then you’ll also be covered by the money-back guarantee, and all you need to do is fill out a short form. It’s a decent cancellation process and you can read more about it here.