Reviews and expert opinion Planet Hippo

Ranked 1603rd from 3407 Web Hosting
4.2
Features
4.3
Ease of Use
4.3
Support
4.0
Pricing
4.3
Onajite Omare
Onajite Omare
Web Hosting Expert
From the United Kingdom, Planet Hippo offers low-cost shared hosting and VPS. It provides a good measure of performance-enhancement and security features.

Overview

Planet Hippo

Founded in 2006 by Jeremy Rose and Darren Lavender, Planet Hippo is a company in the United Kingdom that offers web hosting, reseller hosting, and Virtual Private Servers. The company also sells SSL certificates and domain registration. Its website is in English only and its servers are located in the U.K.

Features and Ease of Use

Planet Hippo offers four shared hosting plans with varying features for small to medium-sized websites. Customers on these plans will get to use the following features and resources:

  • 99.9% uptime SLA
  • Free AutoSSL or Comodo SSL
  • One Free .co.uk Domain
  • Either one, two, or unlimited websites per account
  • Unlimited data transfer
  • Automatic backups on some plans

Planet Hippo’s automatic backup varies depending on the plan that you’re on. If you take the base plan, you don’t get backups. The next plan offers optional backups for a fee. On the top two plans, you can get either daily, weekly, or monthly backups.

Its shared hosting customers are hosted on powerful servers with RAID 5 protection which can withstand a single drive failure. An added perk is fast read speeds. The storage is SSD which enhances performance as well.

Planet Hippo likes to kick up performance as it provides yet another performance-enhancing tools in its servers – Anycast DNS. It essentially speeds up the delivery of website content, reduces latency, and has better node redundancy.

On the top plan, you get a free dedicated IP address. There’s also an Uptime SLA of 99.9% that if it doesn’t meet, customers will be credited with 2% to 100% of their invoice for every minute of downtime.

For website management, you have cPanel and you can program with its supported PHP versions. Although it supports CMSes like WordPress and is optimized for them, there is no auto-installer, so customers are stuck with manual installation.

Pricing and Support

One thing that draws most customers to Planet Hippo is its low-cost prices, which is apparent from customer reviews online. It’s lowest plan costs less than a cup of coffee at Starbucks, and other plans follow the low-cost pattern as well. The vendor also offers VPS on Linux and Windows operating system, which are affordable as well.

Planet Hippo allows potential customers to sign up for a monthly plan, a one-year plan, or even longer. One sweet thing here is that the free domain is not restricted to annual payment only. You can get it on the one-month subscription option, too.

Prices are in Euros and you can pay with PayPal, MasterCard, Visa, and Maestro. It doesn’t have a free trial but its money-back guarantee ensures your money back if you’re unsatisfied.

For self-support, there are many tutorials on its knowledge base. For customers that would rather speak with a support agent, there’s a live chat and phone support. You can also send an email. One gripe I have with its support is that the agents don’t work 24/7. You’ll have a better chances of reaching someone live on Monday to Fridays from 9:00 AM to 5:00 PM.

Planet Hippo has an SLA of one hour initial response time for tickets and six hours response on updates for technical support. However, I sent an email and never received a reply.

Planet Hippo

Pricing

4.3
A Free Domain is included when purchasing any hosting service from Planet Hippo

Bottom line on Planet Hippo

With RAID 5 SSDs, AnyCast DNS, and a nice uptime SLA, Planet Hippo looks to be a good contender in the U.K. hosting space. It doesn’t hurt that its prices are low cost, and if you are unsatisfied, it promises your money back and refunds on unfulfilled promises on uptime and customer support.

Pros

  • Uptime and support SLA
  • Low cost hosting with a money-back guarantee
  • AnyCast DNS for better website delivery
  • RAID 5 SSD

Cons

  • Customer support isn’t 24/7
  • No automatic backups on the base plan

Get low-cost hosting from Planet Hippo.

Onajite Omare
Onajite Omare
Onajite is a content writer and Website developer that is focused on helping businesses attract, engage, and convert customers on the internet. When she's not writing content, crafting designs, or codes, she enjoys a good book.

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