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Masterhost Review 2024 – Don’t Pay Until You Read This

James Guill James Guill Web Hosting Expert

Masterhost is a Russian-based website hosting company that offers a variety of shared hosting products. Pay careful attention to the features of each plan as they vary dramatically. If you’re a beginner, you will either need to stick with the Website Builder plans or a higher tier plan that offers a one-click installer.

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Masterhost was one of the first website hosting providers in Russia, entering the market in 1999. Since then they have grown into a robust provider of shared hosting, VPS and dedicated server products. They offer a variety of shared hosting plans, including a customizable individual plan. Features vary greatly depending on the plan selected, and their support is average at best.

Features and Ease of Use

Masterhost offers multiple plans for shared hosting, but features vary from plan to plan. The following are the main features you get on all plans:

  • Unlimited bandwidth
  • Unlimited subdomains
  • Firewall protection
  • Support for PHP 5.3 through 7.1
  • Supports Perl and Python

I appreciate the added firewall protection for all sites, but there are a few things I would like to see as standard across all plans, including regular backups, antivirus and antispam, and free SSL certificates. Currently, these features are available only in the top plans, along with:

  • Unlimited FTP access
  • Cron job scheduling
  • SSH access
  • Unlimited MySQL databases
  • One-click CMS installer

In my opinion, the one-click installer should be a feature for all plans, but it is not. All of these features could be easily added to the other plans, but it appears Masterhost wants to force you to upgrade or start at a higher plan.

If you’re a beginner, you have two options. First, you can sign up for one of their Website Builder plans. They include over 170 templates along with a large selection of plug-ins. Note that the templates are adaptive, rather than responsive designs, meaning you will have to code your mobile version separately.

Your other option is to sign up for one of the top plans and use the one-click CMS installer for WordPress or similar CMS. Experienced webmasters will be able to install their website using FTP access and cPanel.

Pricing and Support

Masterhost has a reasonably unique setup for their shared hosting. They offer four different plans, each with their own unique configurations. All plans allow for Windows or Linux hosting. Their basic plan is the Turn On! plan that offers single domain hosting with 3GB storage, a single MySQL database, and unlimited subdomains.

Their second plan is the Individual plan, and while it offers a basic configuration of 5GB storage and the ability to host five domains, these options and more are customizable. You can get up to 100GB in storage space,  host up to 100 domains, and get up to 100 MySQL databases.

Their third plan is their Spacious plan which offers unlimited storage and bandwidth, unlimited databases, and more. However, there is a catch. You can only host a single domain on this plan. However, for a single domain, this is probably going to be your best option as it offers nearly unlimited options.

The last plan offered is their Free plan. That doesn’t mean free as in cost but rather free as in greater freedom to create your best site. You get the same features as the Spacious plan, but you can host up to three domains at once. While the Individual plan offers the ability to host more domains, it doesn’t offer the same featuress as the Free plan.

As mentioned earlier, there are two Website builder plans available. The Creative 1 allows for a single domain while Creative 3 allows for three websites. Both are limited in space at just 1.5 GB, so it is best suited for personal sites and small business sites that don’t require robust E-commerce features.

Note that none of these plans come with a domain and only the Spacious and Free plans offer free SSL certificates. Also, if you want email boxes and other features on the Individual plan, you will have to pay additional fees.

Masterhost offers somewhat average support. They only offer phone and email support for their hosting plans. There is a knowledge base, but it is limited. They haven’t listed support as 24/7, so it’s possible that they are only available during standard business hours. They should provide more information about their support hours and structure, including live chat support.

How much does Masterhost cost?

Masterhost offers plans from $0 to $22. The price depends on which type of hosting plan you choose. You can see the updated pricing table (updated weekly) below.

Which Masterhost plan should I get?

My recommendation is to start with a cheaper plan. You can always upgrade later on. Masterhost can help you with the migration to a more expensive plan. The increase in visitors many times takes longer than expected and you shouldn’t pay a lot of money until the need arises. Of course, your needs may vary, and you can consult with a hosting expert from Masterhost here.

How good is Masterhost’s customer support?

Masterhost is not ranked as one of our top web hosts. But that can also be a result of Masterhost being a small, under the radar, hosting provider. There are advantages to a small hosting company – as a customer, you are more important to them. You can also check out our comparison of the most popular web hosting services here.




How does Masterhost match up to the competition?

Bluebird HostingCompareOur Score4.8Compare
VentraIPCompareOur Score4.8Compare
MasterhostCompareOur Score4.2Compare
Go4HostingCompareOur Score2.4Compare


I rate Masterhost’s shared hosting services as average because of the inconsistency in plan features along with average customer support. To build your best website, you will have to stick with their top-tier plans. For beginners, I’d recommend looking into other providers that offer entry-level tools on all plans.

Before you make a decision, we highly recommend you check out some alternative hosting companies, which we highly recommend.


  • Unlimited bandwidth
  • Unlimited subdomains
  • Firewall protection
  • Supports Perl and Python


  • Entry level tools not available on all plans
  • Features vary wildly from low to top-tier plans.
James Guill James Guill
James Guill is a veteran writer with a background in IT support. He’s worked for some of the world’s largest companies including Ericsson, Compaq, GE, Bank of America and Dell.
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Today is a second time in this year, when DNS is broken!!! We have used hosting services for more than 10 years, but when your business has reached a certain level, you can't afford to fall off for a whole day! Technical support can't even provide time forecasts.

George, Russia
March 02, 2020
Absolutely unreliable hosting

They don't care about clients at all. Very often it's down. last time it was down more than 4 hours! But at the same time, their own site was working. It shows how they relate to their customers. So we are considering moving sites to a more reliable hosting provider.

Vladimir Vs, Russia
March 02, 2020
Family sharingMulti User SharingExpert SupportBackupSmart syncPersonal SolutionBusiness SolutionTeams optionsOffline foldersFile history and recovery
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