Reviews and expert opinion Jumpline

Gwen Rodgers
Gwen Rodgers
Web Hosting Expert

Jumpline is an experienced American hosting provider with some impressive features. Its hosting plans are slightly overpriced, but support is good.


Overview

JumplineJumpline is a small hosting company that simply isn’t a match for big brands like Hostinger. The bigger hosting companies simply offer a better price for similar configuration.

American hosting company Jumpline has more than 20 years of experience under its belt. It specializes in shared hosting, VPS hosting, cloud hosting, and domain registration.

Jumpline’s own data center is in Arlington, Ohio, but it also uses data centers provided by its partner, Expedient. The Jumpline website is in English.

Features and Ease of Use

Jumpline’s shared hosting plans provide a slightly above par set of features. Although there are some differences between the packages, they all share several features, including:

  • SSD storage
  • 99.9% uptime guarantee
  • SSL support
  • Daily R1Soft backups
  • cPanel control panel
  • Weebly website builder

You can use the provided Weebly website builder to design your website using a drag-and-drop interface, and you don’t need any web design knowledge to do this. Alternatively, you can use the Softaculous one-click installer within the cPanel control panel to install CMS and other apps such as WordPress, Drupal, Joomla, PrestaShop, and Magento. The cPanel control panel also allows you to control the frequency of your R1Soft backups, which default to daily.

Pricing and Support

Jumpline’s three levels of shared hosting (Stacked, Layered, and Expanded) differ mainly in terms of storage, bandwidth, and email accounts.

Hosting plans can be paid for using PayPal, credit cards, or Authorize.net. Considering the features on offer from its competitors, Jumpline’s hosting plan prices are on the high side, but you can get 50% off (at the time of writing) by choosing an annual plan rather than making a monthly commitment. There is no money-back guarantee, as far as I can see, to mitigate your commitment risk.

Getting information and support is generally one of  Jumpline’s strong points. Its knowledge base is reasonably well populated, and if that doesn’t answer your questions, you can contact the company via telephone, email, or live chat. My questions were answered adequately when I tested the live chat channel:

Jumpline

Comparison

How does Jumpline match up to the competition?

Hostinger Compare 4.9 Compare
InterServer Compare 4.8 Compare
Jumpline Compare 4.1 Compare
Bluehost Compare 2.5 Compare

Pricing

3.8

User reviews

Based on 1 reviews in 1 languages
2.0
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2.0
anonymus
USA
April 30, 2020
When its good its ok, when its bad its a train wreck jumpline little talent

When its great its ok, when its bad its complete and utter train wreck and if your commercial account, domain, hosting, mail - we've been down a week or more at times and its been eight plus years! Most recently, the entire office could not connect to mail or website from dedicated IP but could from other points. I opened a ticket explaining tracert/route(sic) showed us being blocked at the virtual host and they sent me directions on how to configure email! I opened a chat window and was told it was our carrier or firewall and then left 45 minutes on the dead chat window. I opened a ticket with Comcast and they identified the same results, it was only our ip that couldn't get through. Finally this morning after working for a week plus bouncing tickets I opened a chat window and said "cant you tell me if an ip is being blocked" and "Rob" said yes, gave him our dedicated registered domain IP with them and he said, "yes its blacklisted". I was LIVID however remaining sane I asked why they didn't check the last times I asked and no answer, I asked why we weren't notified and no answer, I asked if WE could check ourselves on cpanel and no answer, I asked if we could reset it ourselves and he said: "no we need to protect our servers". So BOTTOM LINE the OWNER of the business bought a new notebook and was setting up outlook and entered the wrong password, after trying a few times jumpline blacklisted his entire companies IP, website, mail all his resources could not be reached by his 30+ employees! Imaging how easily this could have been avoided, imagine how insane it is the five people ignored tracert results that showed our IP timing out at the virtual host, imagine YOUR business relying on this kind of insanity. I've been in tech since 70's, building scsi drives to routing massive media companies, I know how to work around those that need a bit of coaxing for their own sanity but these folks are beyond description at times. Walk, run, crawl but find another outfit OR have an overly talented techie on staff to make up for their lack thereof...

Bottom line on Jumpline

Jumpline puts a lot of good stuff on the table, but not enough to justify its prices. However, support is good, and you can get a discount (at the time of writing) by committing to yearly billing.

Jumpline might offer a good service at a reasonable price, but does it match up with the top web hosting companies? We find it hard to say “yes.”

Pros

  • Softaculous app installer
  • Weebly website builder
  • 99.9% uptime guarantee
  • SSD storage

Cons

  • No money-back guarantee evident
  • Slightly high prices
Gwen Rodgers
Gwen Rodgers
Gwen is a web developer and software engineer who loves to get lost in JavaScript (and a good book). She spends her free time teaching girls how to be coders, and doing yoga on her balcony in the sunshine.

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