Reviews and expert opinion Infinity Cloud

Solomon Ndung'u
Solomon Ndung'u
Web Hosting Expert

Established in 2012, Infinity Cloud is a web hosting provider based in Israel. They’re a small company that specializes in the provision of cloud services, virtual servers, server storage, and dedicated servers. Infinity Cloud has invested substantially in modern data centers and state-of-the-art technologies in a bid to deliver fast, secure, and stable solutions for businesses of all sizes.

Overview

Infinity Cloud is fine, but fine is not good enough. While Infinity Cloud is a decent web host, you can get better quality VPS hosting at a cheaper price with Kamatera, for example.

Infinity Cloud is an Israeli web hosting provider that specializes in the provision of cloud services, virtual servers, server storage, and dedicated servers. Though they’ve only got a relatively small market share in Israel, the company has the capacity to provide hosting solutions for SMEs as well as big corporations. The Infinity Cloud website is only available in Hebrew.

Infinity Cloud

Features and Ease of Use

Infinity Cloud has invested into modern data centers and state-of-the-art technologies in a bid to deliver fast, secure, and stable hosting solutions to businesses of all sizes. The vendor has data centers in Israel and abroad.

Infinity Cloud has four pre-made packages for Linux shared hosting. However, they don’t appear to have Windows shared hosting. Some of the standard features included in Infinity Cloud’s hosting packages include:

  • DirectAdmin for full control
  • WordPress storage
  • Open-source CMS support
  • Email accounts
  • Advanced spam filtering
  • Support for popular programming languages
  • MySQL database server
  • 99.99% server availability

Their VPS solutions are powered by an advanced cloud infrastructure that covers the entirety of Israel and their dedicated servers are housed in several server farms in Israel and beyond. According to the company, these come with an average uptime of 99.99%. This doesn’t seem to be backed up by a Service Level Agreement posted on their website though, so you may have to check with their sales representatives to ascertain the accuracy of this claim.

Note that while Infinity Cloud does offer data backup services, these backups are for their internal use only. In other words, you’ll have to contact them in the rare event that you need to recover and/or restore your website data, which may prove to be a huge inconvenience. However, the vendor does offer to provide data recovery services based on the payment plan a customer is under.

Pricing and Support

Compared to other Israeli hosting companies, Infinity Cloud’s hosting plans are reasonably priced. Even the most basic web hosting plan comes packed with some premium features including unlimited email accounts, advanced email spam filters, full control of your databases, FTP accounts, and so on — all at no extra charge. However, Infinity Cloud offers no money back guarantee, nor do they have a free trial period. All prices are listed in Israeli New Shekel.

Infinity Cloud’s customers may contact the vendor’s support team via a toll-free number, an Israeli landline, and through their contact form. This hosting company has no live chat or ticketing system. Note that their technical support team is only available during Israeli working hours — that is to say, Sunday through Thursday between 9am and 6pm. However, they do have a 24/7 support center for emergencies.

Sadly, my attempts to get in touch with their team were unsuccessful. I sent them a number of emails and received no response. Their phone numbers seem to be disconnected, making it quite hard to get any kind of help or hosting-related information directly from their support team. For a vendor that claims to offer 24/7 support, this is a big problem.

How much does Infinity Cloud cost?
Infinity Cloud offers plans from $10 to $40. The price depends on which type of hosting plan you choose. You can see the updated pricing table (updated weekly) below.
Which Infinity Cloud plan should I get?
My recommendation is to start with a cheaper plan. You can always upgrade later on. Infinity Cloud can help you with the migration to a more expensive plan. The increase in visitors many times takes longer than expected and you shouldn’t pay a lot of money until the need arises. Of course, your needs may vary, and you can consult with a hosting expert from Infinity Cloud here.
How good is Infinity Cloud’s customer support?
Infinity Cloud is not ranked as one of our top web hosts. But that can also be a result of Infinity Cloud being a small, under the radar, hosting provider. There are advantages to a small hosting company – as a customer, you are more important to them. You can also check out our comparison of the most popular web hosting services here.

Pricing

4.2

User reviews

Based on 2 reviews in 1 languages
1.5
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SSkinner
USA
2.0
Support

This download has been going on for over an hour and I don't have that much on my computer to download. I cannot find any support to answer my questions. And then, to have 200 characters be mandatory to write a review is troublesome. I don't want to talk, I just want help!

January 13, 2020
Glenda Walker
USA
1.0
Please return my money

I ordered from you on October 5th, 2019... Now today is 1-12-2020.. where is my order? I don't have it! Please refund my money. I'm on a fixed income and need it returned to my bank account. Thank you. I need more characters! Ok.. please return m

January 12, 2020

Comparison

How does Infinity Cloud match up to the competition?

Hostinger Compare 4.9 Compare
InterServer Compare 4.8 Compare
Infinity Cloud Compare 4.2 Compare
Bluehost Compare 2.5 Compare

Bottom line on Infinity Cloud

Users considering Infinity Cloud should proceed with caution. Before purchasing any of their hosting plans, seek to have an in-depth conversation with their representatives and only purchase their hosting plans if your questions are answered satisfactorily. While their offers look good on paper, an almost nonexistent support team should give you pause.

Still not sure if this is the right web host for you? Check out our top recommended web hosts to learn more.

Pros

  • Hosting services backed by high-performance servers
  • Reasonably-priced hosting plans
  • Specially designed for fast-growing websites
  • Easy-to-use interface even for beginners

Cons

  • Unresponsive support team
  • Website is only available in Hebrew
Solomon Ndung'u
Solomon Ndung'u
Solomon Ndung'u is a writer, author, and SEO specialist. When he's not working, you will find him singing his favorite tunes. He is also a confessed avid reader of The New York Times.

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