Features and Ease of Use
Although HostCircle’s website advertises managed and unmanaged server colocation, plus dedicated servers, I couldn’t find any details about the dedicated servers.
The colocation plans offer a choice of data center location, so you can choose between New Jersey, Los Angeles, Tampa, Toronto, Stockholm, Amsterdam, Nuremberg, Frankfurt, and Sydney. You can also choose your colocation space (e.g., 1U, half-rack, full-rack) and bandwidth (from 1 Gbps to >10 Gbps).
Most colocation plans provide DDoS protection as an add-on service, and the N+1 redundancy ensures that servers still function if a single component fails.
The managed colocation solutions come with additional services, including technical guidance, set-up support, infrastructure management, system administration, OS reinstall, backup and restore, on-premises and on-call experts, monitoring, and more.
The 99.9% network uptime SLA will “refund 100% of the money paid” if uptime falls below the specified level. You can also request a 50% refund if the redundant power fails, and refunds of 10% to 100% if hardware replacements are delayed.
Pricing and Support
You can pay for HostCircle’s services in various currencies (USD, EUR, CAD, AUD) by PayPal, credit card, bank transfer, or BitPay on monthly to triennial terms. While there is a 30-day money-back guarantee, anyone paying by bank transfer or WesternUnion will have to claim this as an account credit.
Since HostCircle’s colocation solutions are customized, you’ll have to contact the company to get a quote, which you can do by telephone, ticket, email, online contact form, or live chat. Although the support team is supposedly 24/7, the live chat was unavailable when I wanted to try it, and I received no response to my exploratory email.
There are no self-support resources as far as I know, but this is not that unusual for a provider solely of colocation services.