Reviews and expert opinion Host Surf UK

Ranked 315th from 2543 Web Hosting
4.4
Ease of Use
4.4
Features
4.4
Pricing
4.3
Support
4.3
Server locations
Manchester
Nottingham
Los Angeles
Gwen Rodgers
Gwen Rodgers
Web Hosting Expert
Host Surf UK offers servers in both the U.K. and U.S., giving webmasters geographic proximity to two big markets. But an odd pricing scheme makes it difficult to know which plan is best for you.

Overview

Founded in 2008, Host Surf UK is a U.K.-based web hosting company that offers managed and unmanaged VPS, cloud, and dedicated hosting via servers in both the United Kingdom and the United States. Support is available in English.

Features and Ease of Use

Host Surf UK markets themselves as an affordable upgrade for those who have outgrown a shared server, offering a 100% uptime SLA on all their dedicated and virtual cloud servers. On top of that, their servers are ideally located in three data centers across the United Kingdom as well as another in Los Angeles, California. This means that e-commerce merchants can benefit from dealing with a single company while enjoying geographic proximity to both the European and U.S. markets.

Their VPS plans come with the following features as standard:

  • Eight CPU cores
  • RAID 10 SSD storage
  • Upgradeable RAM and storage capacities
  • Fast setup times of one hour or less
  • Full root access
  • 1Gbps network port speeds

Host Surf UK

Host Surf UK has both OpenVZ and KVM VPS available, though their KVM VPS option only appears to have an unmanaged package available. Furthermore, while their OpenVZ VPS offerings all use eight CPU cores, their KVM VPS only have two to five CPU cores. The website does not mention what level of PHP support is available. Websites and databases are backed up off-site on a daily basis.

Host Surf UK also offers fully-managed cPanel hosting plans that take care of installation, configuration, security, maintenance, and updates for your server and website. If none of the pre-made packages fit your requirements, however, custom plans are available and can be configured to meet the specific needs of your organization.

Pricing and Support

Host Surf UK does not offer any money back guarantees on their plans. There are three different plan pricing options — U.K. managed/unmanaged servers and U.S. unmanaged servers.

The U.K. unmanaged and managed server plans are slightly more expensive than what you’ll find elsewhere. What’s odd is that the difference in prices between the two categories, when comparing plans with similar performance capacities, is not that big. For instance, both Silver plans offer the same amount of memory and hard drive space, but the managed one costs only 20% more despite being much more convenient for webmasters.

While the entry-level Bronze U.S. unmanaged plan offers twice the amount of memory typically found elsewhere, it’s priced much higher than competitors — especially considering that prices quoted are in pound sterling. In addition, a threefold increase in price from the Bronze plan to the highest-tier Platinum plan doesn’t offer any additional features and only increases speed and memory by four times. However, on the positive side, the capacities of the Platinum plan are a decent value relative to industry standards.

Support options are in English and decent but very limited. Despite being registered in the U.K., the company’s support team is located in Morocco. The main channel to communicate with them is an online ticketing system that took several days to get back to me. There is live chat available, but I found it to be constantly offline. No dedicated phone support or self-help knowledge base is available.

Pricing

4.3

VPS Hosting

Plan Name
Storage
Bandwidth
CPU
RAM
Price
100 GB Disk Space RAID10
2,000 GB
8 CPU Cores
2 GB
$22.54
200 GB Disk Space RAID10
4,000 GB
8 CPU Cores
4 GB
$33.16
300 GB Disk Space RAID10
6,000 GB
8 CPU Cores
6 GB
$46.43
400 GB Disk Space RAID10
Unmetered
8 CPU Cores
8 GB
$57.04
100 GB Disk Space RAID10
6,000 GB
8 CPU Cores
2 GB
$39.79
200 GB Disk Space RAID10
8,000 GB
8 CPU Cores
4 GB
$39.79
300 GB Disk Space RAID10
Unmetered
8 CPU Cores
6 GB
$66.33
400 GB Disk Space RAID10
Unmetered
8 CPU Cores
8 GB
$72.97
Plan Name
Storage
Bandwidth
CPU
RAM
Price
100 GB Disk Space RAID10
2,000 GB
8 CPU Cores
2 GB
$22.54
200 GB Disk Space RAID10
4,000 GB
8 CPU Cores
4 GB
$33.16
300 GB Disk Space RAID10
6,000 GB
8 CPU Cores
6 GB
$46.43
400 GB Disk Space RAID10
Unmetered
8 CPU Cores
8 GB
$57.04
100 GB Disk Space RAID10
6,000 GB
8 CPU Cores
2 GB
$39.79
200 GB Disk Space RAID10
8,000 GB
8 CPU Cores
4 GB
$39.79
300 GB Disk Space RAID10
Unmetered
8 CPU Cores
6 GB
$66.33
400 GB Disk Space RAID10
Unmetered
8 CPU Cores
8 GB
$72.97
More Details

Dedicated Server

Plan Name
Storage
Bandwidth
CPU
RAM
Price
1x 250GB 7,200rpm
Unmetered
Intel Dual Core E4500 2.2Ghz
4GB DDR2
$72.97
2x 500GB 7,200rpm
15,000GB
Xeon Quad Core E3-1230v2 3.3GHz
8GB DDR3 ECC
$99.50
2x 2TB 7,200rpm RAID1
15,000GB
Intel Xeon Quad Core E3-1230v2 3.3GHz
16GB DDR3 ECC
$145.95
2x 2TB 7,200rpm RAID1
15,000GB
Intel Xeon Quad Core E3-1270v2 3.5GHz
16GB DDR3 ECC
$185.75
4x 2TB 7,200rpm RAID1
15,000GB
Intel Xeon Quad Core E3-1230v3 3.3GHz
32GB DDR2
$225.56
4x 300GB SAS
10,000GB
Hex Core E5-2630 3.1GHz
32GB DDR3 ECC
$265.37
4x 600GB SAS
10,000GB
Dual Hex Core E5-2630 3.1GHz
64GB DDR3 ECC
$338.35
Plan Name
Storage
Bandwidth
CPU
RAM
Price
1x 250GB 7,200rpm
Unmetered
Intel Dual Core E4500 2.2Ghz
4GB DDR2
$72.97
2x 500GB 7,200rpm
15,000GB
Xeon Quad Core E3-1230v2 3.3GHz
8GB DDR3 ECC
$99.50
2x 2TB 7,200rpm RAID1
15,000GB
Intel Xeon Quad Core E3-1230v2 3.3GHz
16GB DDR3 ECC
$145.95
2x 2TB 7,200rpm RAID1
15,000GB
Intel Xeon Quad Core E3-1270v2 3.5GHz
16GB DDR3 ECC
$185.75
4x 2TB 7,200rpm RAID1
15,000GB
Intel Xeon Quad Core E3-1230v3 3.3GHz
32GB DDR2
$225.56
4x 300GB SAS
10,000GB
Hex Core E5-2630 3.1GHz
32GB DDR3 ECC
$265.37
4x 600GB SAS
10,000GB
Dual Hex Core E5-2630 3.1GHz
64GB DDR3 ECC
$338.35
More Details

Cloud Hosting

Plan Name
Storage
Bandwidth
CPU
RAM
Price
30GB MaxIOPS
2TB
1 CPU Core
1GB
$29.18
50GB MaxIOPS
3TB
2 CPU Core
2GB
$46.43
100 GB MaxIOPS Drive
4TB
4 CPU Core
4GB
$65.00
200 GB MaxIOPS Drive
8TB
6 CPU Core
8GB
$96.85
Plan Name
Storage
Bandwidth
CPU
RAM
Price
30GB MaxIOPS
2TB
1 CPU Core
1GB
$29.18
50GB MaxIOPS
3TB
2 CPU Core
2GB
$46.43
100 GB MaxIOPS Drive
4TB
4 CPU Core
4GB
$65.00
200 GB MaxIOPS Drive
8TB
6 CPU Core
8GB
$96.85
More Details

Bottom line on Host Surf UK

Host Surf UK offers servers in both the U.K. and U.S. E-commerce webmasters will appreciate the geographic coverage, but will have to be willing to put up with a pricing model that is less competitive than what you’ll find elsewhere.

Pros

  • U.K. and U.S. servers
  • SSD storage
  • Softaculous license available
  • Decent value on highest-tier plans

Cons

  • No self-help support
  • Pricing can be expensive
Gwen Rodgers
Gwen Rodgers
Gwen is a web developer and software engineer who loves to get lost in JavaScript (and a good book). She spends her free time teaching girls how to be coders, and doing yoga on her balcony in the sunshine.

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