Features and Ease of Use
Hivelocity gives you access to a range of features that can power average websites and complex web apps. Some of the key features include:
- 100% uptime SLA guarantee
- Superior network
- 24/7 customer support
- Full racks and cages
With Hivelocity, you get server grade hardware from SuperMicro and Dell in addition to licensed software from trusted partners such as cPanel, Redhat, Microsoft, ProxMox, DirectAdmin OpenVZ, and SolusVM among others. You can choose pre-built servers or order fully customizable ones that are deployed within 24 hours.
For three straight years that is from 2014 to 2017, Hivelocity has delivered 100% uptime to its customers thanks to fully-owned and operated N1+ data centers that deliver superior service, efficiency, and reliability. On-site network engineers and IT management experts work round the clock to ensure the servers are up and running. They troubleshoot and resolve server problems within minutes, not days.
User security is one of those things that I keep uppermost in mind when scrutinizing hosting providers. With Hivelocity, you’ll never have to worry about server security. You can secure your account using the two-factor authentication just like Godaddy and other top hosting services. What you just need is an active mobile number and access a smartphone or mobile device.
Hivelocity try to keep things overboard especially with regards to operation. Once you sign up, you will get a chance to watch server technicians build and configure your server rack. I wish some of the dedicated hosting companies out there could do the same.
If you’re a DIY guy, you can dig into the Knowledgebase and learn basic account operations, setting NameServers, emails, creating databases with PhpMyAdmin, and using Plesk. You’ll also find good video tutorials inside that will show you how to transfer files via WS FTP, manage sites, and how to work with SSL certificates among other things.
MyVelocity is a simple and user-friendly server management app that lets you manage various aspects of your account quickly. From your account, you can manage DNS, services host, and even submit tickets. You won’t have problems navigating the interface as it is clean and clutter-free.
Pricing and Support
Just looking at the pricing, it’s clear that Hivelocity’s hosting plans are meant for upscale customers. You may think that’s costly but I see nothing unusual about the pricing as it compares favorably with other companies that provide dedicated hosting services. My only concern is that when you select add-ons, the prices could overshoot your budget.
Though Hivelocity has grown exponentially, the company still maintains its mission and dedication to customers. The technical support team is friendly and available 24/7. You can call their toll-free number, send an email, or send a ticket (takes 10-15 minutes to get a response). For all other inquiries, contact the sales or billing departments on weekdays from 9 a.m to 5 p.m.
When it comes to hosting, I always believe that the customer service can make or break a company. Behind the server racks are 70 of the sharpest engineers, programmers, and technicians. I have interacted with their live chat support team and I can tell you that they’re knowledgeable. What I like most is that they go beyond the normal call of duty to satisfy the needs of customers. You can count on the technical support team to handle all your serve issues with speed and professionalism.