Features and Ease of Use
H1 Host sells a series of cloud based hosting plans, including shared accomodation which comes with these core features:
- 99.9% uptime guarantee
- Domain registration available
- Up to five add-on domains
- Up to 5 GB disk space
- Unlimited monthly traffic
The plans come with Softaculous one click installer, although the exact number of programs is unspecified, all of the popular CMS programs such as WordPress, Drupal, and Joomla! are supported.
There’s a guaranteed uptime of 99.9% (no SLA displayed on the website) and the control panel is reputable cPanel. Interestingly, the plans support Ruby on Rails and PHP, although it’s less clear what type of databases are supported (I tried to confirm with support, but did not hear back).
One of the plans includes is an “Express Site” package, which I would call an all-in-solution. It comes with 1 GB disk space, unlimited traffic, a website with your basic company information, registration in Google Maps and a free .com.br or .com or .net domain name. Without viewing an example of the basic website, it’s hard to comment on the quality, however.
As well as the fairly standard shared hosting plans, you can purchase website solutions such as an ecommerce website building tool, a live chat plugin, or a booking calendar. Alternatively, you a buy a block of monthly development or support for your cloud server.
Pricing and Support
The plans are quite expensive, given the relatively low level of resources. That said, there is support for Ruby on Rails, which, depending on your needs, could be a decent value add for you. The Site Express plan has a significant monthly cost, close to a solution like Shopify.
Unless you opt for the all-in-one package, you need to purchase a domain name and a SSL certificate on top of the monthly fee. The checkout flow was a little buggy when I visited, but I can tell you that the plans are payable in monthly terms, without a refund policy.
Customer service is limited to an online contact form and live chat. It’s not clear what the business hours are, but live chat was offline when I was on the site at midday on a weekday. Instead, I sent an email and waited a few days for a response, which did not come.
If you’re an existing client, you can login to a “client area”, which may have some help documents, I don’t know for sure, but I can say, there are none on the main website.