Geetoo has been providing public cloud, private cloud, and advanced cloud technologies for developers since 2004. This is a Czech Republic based company with servers in multiple European data centers and a Czech website.
Features and Ease of Use
Geetoo offers a solid range of cloud based services, which come with the following core features:
- Uptime 99.999% service level agreement
- Geographically separate backups in a cloud environment
- Geetoo disaster recovery plans
- Response to downtime within minutes
Geetoo offers an extensive range of cloud and dedicated hosting services. Each cloud hosting plan features a comprehensive service availability SLA of 99.99% and professional branded components such as Hewlett Packard Enterprise or VMware.
According to the website, the cloud is run in some of the safest data centers in Europe, which is quite vague. I can confirm the centers are Tier III, meaning less than 1.6 hours of downtime per year, and with data encryption, firewalls, and advanced virtualization software, amongst the technologies used, your data is safely stored.
As the Geetoo Cloud is specifically designed for a large number of virtual servers and high volumes of data, it’s possible to increase or decrease the volume of data as you grow (of course, only paying for what you use). In other words, you’re not limited by the limitations of physical hardware.
What’s more, via the self service portal, with a couple of clicks, you can add virtual servers, change the performance, check in to see which application is consuming the most data, view your technical statistics, and so on.
Pricing and Support
As is often the case with premium cloud based services, the prices are not advertised on the website. However, with an uptime SLA of 99.99% and top of the line hardware, it’s safe to assume the prices will be at the higher end of the spectrum. The nice thing is that you can test drive the hosting with a free trial, although I wasn’t able to confirm for how long.
However, there are some interesting aspects to Geetoo’s pricing model. First, all resources are consumed on a “pay as you go” basis, so you only ever pay for the resources you use. Further, you’re not tied in to a contract, so you cancel at anytime. And finally, there are no setup costs (which are often incurred with this type of hosting).
Customer service is in Czech, with a focus on speed and customer satisfaction. That’s all pretty standard, but where Geetoo differs is its tiered levels of support. All kinds of support features, from access to help documents and communication via live chat to more important things like your SLA or your average response time to issues, are divided into Basic, Business, or Enterprise plans.
I find it all quite confusing, and it irritates me when providers charge customers for support, especially when it’s basic items like “technical support during working hours”. However, at least they clearly lay out their support charges, so there are no surprises. In my experience, I emailed the team on a Thursday afternoon and waited two days without receiving a reply.