Exoscale is a website hosting vendor based in Switzerland. This vendor also has a significant presence in the U.S., Germany, India, and the U.K. Founded in 2011, Exoscale is run by cloud enthusiasts and individuals with many years of experience in IT operations. They’re focused on building powerful cloud platforms that users find enjoyable and easy to use. The vendor markets itself to European companies as a noteworthy alternative to the big cloud solutions providers based in America.
Features and Ease of Use
Over the years, Exoscale has built a reputation as a trusted hosting provider across Europe for running mission critical workloads in the cloud. This vendor’s hosting solutions are feature-rich. Some of the standard features you can expect to get include:
- High-performance KVM-powered virtual machines
- 100 percent local SSD storage
- Virtual machine snapshots for data and configuration backups
- A simple, intuitive user interface
- Instant virtual server deployment
- Cluster-friendly traffic
- Live migrations
A closer look at Exoscale indicates that this vendor has invested quite heavily in security and is committed to abiding by the strict Swiss privacy laws as a way to guarantee its customers that their data is safe.
Furthermore, Exoscale has built powerful data centers in several locations across Europe, including Geneva, Zurich, Vienna, and Frankfurt. All of these data centers run with SSD-powered servers to provide scalable and high-performance cloud solutions to companies in European countries. By design, these solutions are easy to run and scale, allowing users to resize their clusters in a matter of seconds.
Pricing and Support
Compared to other cloud hosting providers, Exoscale’s plans are reasonably priced. They’ve got what they call “no surprises pricing,” which essentially means that they’re transparent about everything you get upfront while also being clear about what kind of prices you’ll be expected to pay if you scale your plan up in future.
As with most cloud hosting platforms, Exoscale’s solutions are easy to scale: you can start with small clusters and can easily grow to powerful big data nodes from the convenience of your admin panel. Exoscale has an hourly pricing scheme that is prorated per minute, creating one of the leading price-to-performance ratios in the industry. This ensures that Exoscale customers only pay for the resources they use.
To get in touch with the Exoscale support team, there are two main options for non-customers: email and phone. If you’re a customer, your best bet is to login to your client portal and send in a support ticket. There’s no live chat or social media platforms through which to contact support, but most of Exoscale’s customers seem satisfied with the available options. When I contacted their customer support by phone, it took only two rings before someone picked up my call. The representative I spoke with was polite and came across as experienced and well-informed, which seems consistent with Exoscale’s claim that they’ve “baked support into their service and interface from the get-go.”