We rank vendors based on rigorous testing and research, but also take into account your feedback and our commercial agreements with providers. This page contains affiliate links. Advertising Disclosure

DRI Review 2024 – The WORST Customer Support

Solomon Ndung'u Solomon Ndung'u Web Hosting Expert
I signed up for an account at DRI, reviewed their templates and unique features, tested how simple it is to use the platform, and checked with support on several issues.  When done, I tried to cancel my account and receive a refund. This is my experience with DRI - I hope you can learn from it.
We hosted the same WordPress website on the most popular web hosting platforms and measured their performance
Click here to see our results >>


DRI-overview1DRI hosting vendor has been offering web hosting services since 2001 to its customers based in France. It prides itself on hosting over 6,000 customers; from individuals to SMEs and even large business enterprises. The vendor’s web hosting solutions include managed services, cloud services, shared packs, domain names, and SSL certificates. The DRI website is only available in French.

Features and Ease of Use

DRI hosting solutions come with the following general features:

  • Website statistics
  • Daily backups
  • PHP 5.X, PHP 7 support
  • MySQL databases
  • phpMyAdmin access
  • Unlimited traffic
  • Monthly bandwidth
  • Apache or nginx servers
  • FTP access
  • DDoS protection

DRI offers a network of five data centers located in France. The data centers are connected on an ultra speed 10Gbps loop with a total Internet transit capacity of more than 40Gbps for the delivery of high performance services.

The vendor’s hosting packages are designed with the capacity to host a website of any size. The ACTIVITY plan is the starter package and comes with a disk space of 2GB and supports one database and one website. This package is best suited for small businesses.

For professional and e-commerce businesses, DRI’s INTENSO + plan is designed with the necessary features to help you get started online. The package come with a disk space of 100GB, supports 50 databases, and a virtually unlimited number of websites.

The company provides daily automatic data backups that are performed by an external backup server for easy file retrieval in case of a disaster. The backup files have a retention period of five days with an option to increase this to 30 days upon request.

It’s important to note that this vendor’s hosting solutions do not come with SSL certificates included. Instead, the vendor offers these security services as additional packages that users need to pay extra for.

Pricing and Support

DRI web hosting solutions are competitively priced. Hosting prices are listed in euros and have two billing options: monthly and annually.

This hosting provider’s refund policy allows a customer to cancel their hosting at any time and get a refund for the remaining months of the current hosting period. Months that have already expired are never refunded.

The DRI hosting infrastructure makes it possible for the vendor to offer a network availability guarantee of 99.95%.


You can reach out to DRI’s customer desk via ticketing system. The vendor has not made available a support email, live chat, or phone number on its website. With such limited means to contact this vendor, it is not surprising that they don’t offer round the clock support. All the same, I inquired about their WordPress hosting solutions via the ticketing system and the support team never sent back a response.

While the vendor is yet to put up a knowledge base on its website, it has an extensive FAQ section.



DRI Web Hosting


How does DRI match up to the competition?

1HostingerCompareOur Score4.9Compare
1IONOSCompareOur Score4.8Compare
1DRICompareOur Score4.0Compare
1Go4HostingCompareOur Score2.4Compare


DRI seems to have invested heavily in the infrastructure and expertise necessary to deliver secure and reliable web hosting services. The wide range of services and features make it a choice hosting provider for all types of businesses, including startups, professional, and e-commerce websites that receive thousands of visitors every day.


  • High availability data center facilities
  • Daily backups with minimum retention period of five days
  • Flexible contract that can be terminated anytime
  • 99.95% uptime network


  • No live chat, phone or email support
  • Customer desk not available 24/7

Join the over 6,000 DRI hosting1 customers today!
Solomon Ndung'u Solomon Ndung'u
Solomon Ndung’u is a writer, author, and SEO specialist. When he’s not working, you will find him singing his favorite tunes. He is also a confessed avid reader of The New York Times.
User reviews
Based on 2 reviews in 1 languages
Be the first user to leave a review about DRI in English!
User reviews are not verified
Write a Review
You can read user reviews in other languages
Reply to review
Visit DRI
onclick="trackClickout('event', 'clickout', 'Visit User Reviews', 'dri', this, true, ReturnPopup );"
View 1 reply
View %d replies
De plus en plus déplorable

Ils bloquent régulièrement les IP public de nos clients sous de faux prétextes (envoi massif de mails...), rendant inaccessible l'envoi et la réception (en IMAP) de mail, et ça peut durer plus d'1 journée avant d'arriver à leur faire débloquer. Ces des gens qui ont toujours raison et sont meilleurs que tout le monde mais qui ne savent pas régler le niveau de sécurité de leur filtrage.

ROMAIN Frédric, France
August 04, 2021
De pire en pire

Bonjour, Je suis client chez DRI depuis plusieurs années. Au début c'était le grand amour au point de l'avoir conseillé à amis et collègues. Les dernières années je remarque une chute vertigineuse de la qualité notamment du service clients. Mon site a été coupé du jours au lendemain sans préavis et sans explication sous prétexte de "spam". Au lieu de ma prévenir et trouver une solution ensemble ils nous ont rendu invisibles pendant plusieurs heures car, bien évidemment, ils font ça en fin de journée quand ils deviennent injoignables. Donc avant le matin votre site reste inaccessible. Pas de numéro de téléphone et pas de réponses à vos messages. Un service déplorable. Je vais au plus vite changer d'hébergeur.

Stefano Palombari, France
September 15, 2020
Family sharingMulti User SharingExpert SupportBackupSmart syncPersonal SolutionBusiness SolutionTeams optionsOffline foldersFile history and recovery
DRI Alternatives
Hostinger: Best Performance & Low Cost
Our Score
Lowest prices on the market for long-term plans
Read Review
IONOS: Premium Features on a Budget
Our Score
Dedicated support advisor and instantly scalable performance
Read Review
InterServer: Best Monthly Hosting Plan
Our Score
The best choice for hosting on a month-to-month basis
Read Review
Nexcess: Best Managed Hosting
Our Score
Best managed hosting for multiple platforms, from WordPress to Magento
Read Review
Best Speed & Uptime1image

Great Hosting for a Great Price

Plus, get a FREE domain name and email