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Reviews and expert opinion Domain.com

Hendrik Human Hendrik Human Web Hosting Expert

Domain.com is an experienced web hosting company that offers a variety of shared and VPS hosting products. Customers who want user-friendly hosting at entry-level prices will find almost all of their needs catered to here.

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Overview

domain.com-overview1In their own words, Domain.com is proud to have played an important role in helping their customers reach success online since 2000. The provider is part of a larger corporation with multiple companies in the hosting industry, giving it both breadth and depth of experience. Domain.com’s products focus mostly on shared hosting with a few VPS hosting options also available. Its website is in English, and the Domain.com team is also very active on Facebook and Twitter.

Features and Ease of Use

Domain.com offers a decent range of shared hosting products with technologies that make building and maintaining a website easy for its customers. The basic features of its shared hosting packages include:

  • Free Let’s Encrypt SSL certificates
  • Unlimited storage (within the terms of the “Acceptable Use Policy”)
  • Scalable bandwidth
  • Free cloud storage
  • Unlimited subdomains
  • Free one-year domain registration

The first feature that most potential customers will be interested in is Domain.com’s high resource limits. All three shared hosting plans come with unlimited storage, though of course under the condition that this generous allowance isn’t abused, used as a data backup facility, or repurposed for illegal activities. The plans also feature scalable bandwidth, which Domain.com claims is enough for 99.5% of its customers.

Combined with the unlimited add-on domains, databases, and FTP logins supported by the higher-tier plans, this means that you’ll be able to safely host a number of small to medium-sized websites on a quality shared server.

But by far the feature I liked best with Domain.com’s shared hosting plans was its website builder. This drag-and-drop tool is included with all shared hosting plans for free, making it even more convenient for beginners to set up a website.

The one drawback I did notice with Domain.com is that it doesn’t readily advertise an uptime guarantee, nor does it offer a CDN. That said, my tests of the web host revealed an above average uptime of 99.984% for the month prior, which is fairly decent.

Pricing and Support

Domain.com’s three shared hosting plans are priced affordably considering the unlimited storage and bandwidth they include. While these plans aren’t discounted with longer-term billing, they do include free domains for the first year, free SSL certificates, a free website builder, and basic e-commerce integrations.

Note, however, that there aren’t any monthly billing options available: you’ll have to go for either an annual, two-year, or three-year contract. Also, there are a number of upsells — including essential features such as custom domain emails and backups — but these are decently-priced and grouped in one place.

All of Domain.com’s hosting products come with a 30-day money back guarantee, provided you’ve paid with a credit card.

A stellar feature of Domain.com’s support is their complete, orderly, and very handy knowledge base with step-by-step guides, WordPress video tutorials, and informative articles.

Domain.com also offers one-to-one support via live chat and the phone. While there’s no ticket/email support, I prefer live chat and phone as these are more immediate forms of communication. The support staff are usually very quick and easy to reach and I’ve found them extremely helpful, as you can see in the screenshot below in which I posed them multiple questions regarding their services:

domain.com-overview2

Pricing

4.4

Comparison

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User reviews

Based on 6 reviews in 1 languages
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Michael Morrison
USA
May 27, 2021
No dynamic DNS or refunds after you find out.

So after you buy your domain, you can finally log in and find out they don't support basic functions like dynamic DNS, and of course they don't offer refunds like many other sites do. Listen to the bad reviews and avoid at all costs, so many other sites have more options.

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William Morris
USA
January 27, 2021
Need a real answer to a difficult question? Sorry.

Frustratingly basic. They say they offer PEAR modules, but no one could tell me the path to reach them and kept vomiting back the same incorrect and irrelevant information. I never did reach a support person who could get off script. Avoid if you truly know what you're doing.

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Buzz Malone
USA
January 16, 2021
The Absolute WORST

I ordered a domain name through this service and paid for it. The email links it sent to me have never worked. Tech support keeps running through the exact same cycles. I wasted hours of my life and still ZERO services. Refuses to give me a refund as well. AVOID THIS AT ALL COSTS.

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Fidel Roa
Netherlands
June 29, 2020
Horrible Service and Experience

I wished I had read other reviews before about Domain.com. I purchased my domain from them because I could not find it in the providers of my choosing. After acquiring the domain from Domain.com, I had difficulties setting it all up because they had internal upgrade issues. trying to get help from them was impossible. Trying to get out and they are making it very difficult as well. AVOID Domain.com at all costs. Not worth your time or energy!

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1
Vincent Gallo
USA
February 21, 2020
Avoid domain.com

Once you have an account and register domains everything becomes unfriendly and overpriced. Renewal is overpriced and each year will give more and more expensive. At that point transferring to a better more cost sensitive company becomes difficult as domain.com make the process difficult. Avoid domain.com

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anonymus
November 20, 2020

This has been my experience as well. All is good until they have your money. Right now I'm having a hell of a time trying to transfer my domain off of their service even though all requirements have been met. They moved the conversation to email because their tier 1 support staff can't help me and they don't do calls for a higher levels. Brutal.

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1
Anna
New Zealand
February 10, 2020
Shockingly bad service. Have cancelled domain!

Do not use domain.com After multiple conversations and chats they were unable to set up a domain name. 5 days after paying I could still see my domain available on other sites. No one was able to tell me what was happening and I am now hoping my refund will be easier. I have purchased the same domain through Godaddy and had it up and running within an hour. After requesting the refund they have continued to try and get me to stay with them not even realizing that the domain is no longer available. This has been the worst online experience I have come across.

Domain.com REVIEW: BOTTOM LINE

Domain.com is a great option for users who want a beginner-friendly and hassle-free hosting option. However, the number of upsells for essential features means it might not be the cheapest. That said, with its generous storage and bandwidth limits, you can keep scaling your website.

Pros

  • Affordable range of prices
  • Free domains and SSL certificates
  • Live chat and phone support
  • Excellent knowledge base

Cons

  • No email support
  • No discounted pricing for longer terms

Affordable, User-Friendly Hosting at Domain.com

Hendrik Human Hendrik Human
Hi, I’m Hendrik, your web guru. The only two things you need to know about me are: I love making websites, and I love to write about how to do it. That’s why I’m here – to help make it fun and easy for you too.

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