Features and Ease of Use
DexHost sells a good range of services, including shared hosting which comes with the following core features:
- 99.9% uptime guarantee
- Free nightly backups
- One free .com.ng domain name
- Free Let’s Encrypt certificate
- Up to 200GB disk space
- Up to 300GB bandwidth
The plans all use Linux operating systems with fast SSD storage in RAID 10 configuration to mitigate data loss in the event of a disk failure. There is a 99.9% uptime guarantee, however, as far as I can tell from the terms and conditions, it’s not backed by any compensation.
I’m impressed with the level of value added features for both beginners and experts. First, there’s a one-click installer with more than 150 programs and also a drag-and-drop website building tool. It’s easy for beginners to get started with minimal coding or technical experience.
Second, as well as all of the usual expert level features e.g., support for PHP (only slow version 5), MySQL databases, and FTP accounts, there are some added extras. For instance, Python and Perl are supported and the shared hosting plans come with SSH access and Cron jobs.
Finally, if SEO is important to you, all plans come with free tools to promote your website including a search engine submission tool and marketing package.
Pricing and Support
The plans range from cheap (with no SSL included) to overly expensive, which is a little odd as aside from higher resources, the features are always the same. To be honest, the resource quotas are so high, most everyday website owners will be absolutely fine with the cheapest plan.
All of the plans come with one free .com.ng domain, while the two most expensive plans also come with a free SSL certificate. In my opinion, you shouldn’t upgrade to get the SSL, the price point is too high.
The plans can only be purchased in one, two, or three-year plans, but if that feels too risky, there’s a 30-day money-back guarantee to help you get started.
Customer service is 24/7 by phone, live chat, and email, which is fortunate because (unless it’s hidden in the login client area), there’s only a tiny knowledge base to refer to.
Furthermore, when I visited the website around 3:00 p.m. on a Wednesday, the live chat was offline. Instead, I decided to send an email, and to my surprise, I received a response within a few hours. They addressed my question completely and provided the response in English.