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Reviews and expert opinion CloudBrain

Gwen Rodgers Gwen Rodgers Web Hosting Expert

Judging from the advertised features, CloudBrain’s hosting could be good. However, a lack of company information, the inability to sign up for service, and a poor pre-sales support response (i.e., none) give me cause for concern.

We hosted the same WordPress website on the most popular web hosting platforms and measured their performance
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Overview

Screenshot 2019 11 25 at 16.07.03CloudBrain’s website doesn’t say when it was established or where it is located. I can tell you that its .com.br domain is Brazilian and its website is in Portuguese (which tallies), but its telephone dialing code is Peruvian. All I can say for sure, therefore, is that it’s South American.

Features and Ease of Use

CloudBrain offers six shared hosting packages (categorized as SSD Hosting and Professional Hosting), three WordPress hosting packages, and six reseller hosting packages. The SSD Hosting packages provide you with:

  • 99% guaranteed uptime
  • 5 GB to unlimited storage
  • Unlimited traffic
  • 1 to 5 hosted sites
  • Unlimited email accounts
  • Unlimited databases

The widely-used cPanel control panel allows you to manage all aspects of your hosting, and the SitePad website builder helps you create a professional web presence whether or not you have web design or development skills. Once your website is up-and-running, the free SSL certificate assures your visitors that it’s secure.

Hosted websites sit on the CloudLinux operating system that isolates you from the adverse effects of other hosted users, so you should get all the resources you signed up for.

Pricing and Support

CloudBrain’s SSD shared hosting packages are priced slightly below average. Since the sign-up process fails at the initial domain selection stage, I can’t say for sure what payment currencies are accepted or which billing cycles are available.

The good news is that the SSD shared and reseller hosting packages come with a 30-day money-back guarantee, and the professional and WordPress hosting plans have a 7-day free trial.

CloudBrain’s 24/7 customer support team can be contacted by email, ticket, or online contact form. Since I had trouble signing up, it won’t surprise you to learn that my contact form queries went unanswered. If you have to resort to self-support, you will find a minimal knowledge base containing only a handful of articles:

CloudBrain knowledgebase

Pricing

4.1

Comparison

How does CloudBrain match up to the competition?

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InterServerCompare4.8Compare
CloudBrainCompare4.0Compare
BluehostCompare2.5Compare

User reviews

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CloudBrain REVIEW: BOTTOM LINE

The lack of information (about the company) on CloudBrain’s website and the lack of a pre-sales support response doesn’t inspire confidence. It’s a shame because some of the advertised features look like they could be good.

Pros

  • 30-day money-back guarantee and 7-day free trial
  • Free SSL certificate
  • SitePad website builder
  • SSD storage

Cons

  • Can’t sign up for service
  • No pre-sales support response

See South American hosting plans at CloudBrain.

Gwen Rodgers Gwen Rodgers
Gwen is a web developer and software engineer who loves to get lost in JavaScript (and a good book). She spends her free time teaching girls how to be coders, and doing yoga on her balcony in the sunshine.

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