Features and Ease of Use
Cancun Hosting does not provide an uptime guarantee. However, it is part of a Content Delivery Network (CDN) that reroutes traffic from a down server to the nearest working one. The CDN also increases download speeds by rerouting traffic through a server close to a visitor’s geographic location.
More than 400 different applications are pre-installed and ready to download, including WordPress and Joomla. E-commerce merchants can also integrate Magento, Shopify, and WooCommerce with a single click. Unfortunately, none of the shared web hosting plans come with SSL certificates included, but you can purchase one separately.
There are four different shared web hosting plans to choose from. They all offer different speeds and memory capacities, but all come with SSD drives and Railgun functionality. All annual plans come with a free domain registration, and the highest-tier plan also comes with cPanel 11.
Unless you get the highest and most expensive business-tier plan, memory capacity tops out at about 5 GB, which is not enough for larger e-commerce stores. However, novice merchants should find it sufficient to get started, and can also take advantage of Cancun Hosting’s separate web design services to optimize the look and functionality of their site.
Pricing and Support
Cancun Hosting’s prices are around the industry average but are not as low as they could be considering the main Mexico location. I feel that there is a real opportunity for this company to offer proximity to the American market but at Mexican prices. On the plus side, all plans come with a 30-day money-back guarantee, which reduces your risk.
As you move up the price tiers, what you get for what you pay is good but not great. The jump from entry-level to mid-level tier is excellent, with a 300% increase in disk space and 2x increase in data transfer for an approximate 80% increase in price. However, the value tapers off in the mid-tier plans. Upgrading from the mid-tier to the high-tier plan gives you a 10x increase in disk space and unlimited bandwidth for little more than double the price, but the price is still high in absolute terms compared with what you might find elsewhere.
Cancun Hosting offers only Spanish speaking support. I found phone support to be helpful and able to answer most of my questions, and I received a response from their website contact form within 48 hours. There is no live chat and no self-help knowledge base.