BragaHost was founded in 2009 with the clear aim of selling affordable hosting to Indonesian customers. BragaHost’s website is simple and clean but is written in a mixture of Indonesian and English. Its linked social media profiles are all inactive and have few followers.
Features and Ease of Use
BragaHost sells a variety of hosting services, some of which are provided by HostGator and Bluehost and are simply resold by BragaHost. Here are some of the core features included in the shared hosting packages:
- 99.9% uptime, not backed by SLA
- Domain registration available
- 1, 3, or unlimited add-on domains
- SSL certificate available for free with some plans
- From 20 MB to unlimited storage space
- From 1 GB to unlimited transfer
BragaHost is open about being a reseller of hosting services that run on HostGator, Liquid Web, ResellerClub, and Bluehost servers. Whilst it’s always better for a company to own its own servers and data centers, at least BragaHost is transparent about its reseller status.
All of the hosting plans enjoy many of the same features. For webmasters who want to get started with minimal effort, there is a one-click installer for 100 programs, compatibility with the usual CMS software (WordPress, Joomla, and Drupal), and integration with e-commerce software such as Magento.
More experienced webmasters get support for PHP 5.3 (not the faster version 7), Python, Ruby on Rails, CGI, Perl, and cURL. Also, unlimited FTP accounts and MySQL databases with phpMyAdmin.
Hosting plans are managed using the popular cPanel control panel, for which BragaHost provides a demo link (but it doesn’t work).
One complaint I have about this company is the lack of detailed terms on its website when it would be easy to regurgitate or link to the terms of the underlying providers such as HostGator and Bluehost. So, although there is a 99.9% uptime guarantee, there is no corresponding SLA.
Pricing and Support
BragaHost’s plans start incredibly cheap, much cheaper than local and international competitors, and even the top-tier plans are still affordable. The lowest Shared Small plan – with 20 MB storage, 1 GB transfer, and one domain – will only be of interest to someone wanting to test the service, but the still-affordable Shared Pro plan comes with unlimited domains, storage, and transfer, plus a free SSL certificate.
Whilst SSL certificates are included in some plans, domain registration always costs extra. All plans come with a 30-day money-back guarantee, so you have an opportunity to get out quick if it all goes wrong.
Customer service is advertised as 24 hours a day, with an anticipated response time of less than 24 hours. Unless it’s different for signed-up customers, the only way to contact the company is by submitting a support ticket via an online form:
When I tried to contact the company in this way, I had still received no response after several days. It’s a good thing, then, that there is a surprisingly substantial help center that might help you to help yourself.