AustechXpert was founded in 2005 as an I.T technical service and support company, however, it quickly expanded into website hosting and solutions. An Australian company, its Facebook and Twitter profiles are inactive, and it’s website is provided in English only.
Features and Ease of Use
AustechXpert sells three reseller hosting plans and one shared hosting plan, which comes with the following core features:
- 99.9% uptime guarantee
- Weekly remote backups
- Unlimited add-on and subdomains
- Unlimited disk space and bandwidth
- 24/7/365 customer service included
Despite quite an old fashioned website, AustechXpert’s hosting plans are comprehensive. For ease of use, there’s a Fantastico Deluxe and Softaculous one-click installer, with more than 200 programs included, for example, WordPress and ZenCart. There’s also RV Site Builder Pro, which comes with a generous 780 ready made templates.
For experts, there’s support for all of the usual features such as PHP (unfortunately, only versions 4 and 5, and not the twice as fast version 7), Perl, JSP, MySQL, FTP accounts, phpMyAdmin, and JavaScript. Cron jobs are allowed, so you can schedule repetitive tasks to run automatically.
The plans use cPanel, a well known and reliable control panel, and have an industry standard 99.9% uptime guarantee There’s also instant setup advertised, but I am not convinced that’s a selling feature.
Although it is not a reseller of services, it’s not clear from the website where or how the servers are located or co-located. I can tell you that the company owns and operates its own servers and is 100% Australian based.
Pricing and Support
The price for the shared hosting plan is good, especially given the fact that there’s unlimited disk space, bandwidth, domains, and subdomains. You can buy the plans in one, three, six, and twelve month terms, although there’s no discount for a longer term. It’s good to see a generous 45-day money-back guarantee, as well.
Customer service operates 24/7, which is great, but apart from that, the options are very limited. The only way to contact them is through email (there isn’t even a knowledge base or FAQ section). What’s worse, I reached out to the team late at night on a weekday and didn’t receive a response, even after waiting two business days.
