Features and Ease of Use
2by2host offers managed WordPress hosting for individuals and agencies, although the website seems to be skewed toward the latter. Here are some of the core features included in 2by2host’s hosting plans:
- 99% uptime, not backed by an SLA
- Automatic daily, weekly, and monthly backups (dependent on the plan)
- From one to unlimited add-on domains
- SSL certificate included
- 25k to 1m+ website visitors per month
- 20 GB to unlimited bandwidth
This provider is owned by WordPress experts who have hands-on experience in website development, and who have also contributed to the open source community. With a managed service, it’s good to know that you’re in the hands of industry experts, so be sure to look out for the WordPress Guru support that is not included in all plans.
Since there is no website builder and no one-click installer, this provider’s plans are not suitable for beginners unless you’re willing to go down the WordPress route. Also, the business plans are more feature packed than the agency packages. For example, all business plans come with a free CDN, auto SSL, custom SSL (except base package), and unrestricted plugins, whereas the agency plans (except the highest tier) do not. Most plans support PHP version 7 and staging environments.
2b2host’s uptime is a little low at 99% and is not backed by an SLA.
Pricing and Support
The pricing for the agency plans is good considering that these are managed plans, but they come with few value-added extras. For advanced agency features, plus support and access to a WordPress Guru, you have to contact the company for a custom quote unless you have plumped for the highest agency plan.
Alternatively, you can consider one of the business plans that are more expensive and come with only one domain. The business plans include ticket support and access to a WordPress Guru. But be prepared to pay for a higher priced plan if you want access to telephone or email support.
Personally, I always prefer customer support to be free, so I’m not that keen on paid support plans (as offered by this provider) that are charged by the hour. I could try supporting myself, but there is no knowledge base with which to do so, and the FAQs contains just four basic articles. However, there is quite a substantial blog that might serve the same purpose.
My experience of pre-sales support is not great. My two emails had received no responses after four business days.