accessiBe is clearly trying to be your primary solution for web accessibility, and its products are aimed at small website owners and pro developers alike. Moreover, its pricing plans are designed to accommodate just about every size of business.
accessiBe’s drop-in solution, accessWidget, is designed to work with custom-built websites, WordPress, Wix, Squarespace, Joomla, and many, many more services and CMSs. For developers, there are tools you can build into your own app.
But does it work, and is it right for you? Well, I have pretty severe ADHD, and I have a stake in finding out because accessibility matters a lot to me. So I built a test website, and tried it. I think it’s pretty good, and you’ll see why as you read on.
Features & Ease of Use
Here’s the quick rundown:
- The free trial of accessWidget is incredibly easy to install and use, even easier than setting up my WordPress test site turned out to be.
- Every user on every plan gets regular website monitoring and accessibility audits.
- Expert human help is available (for a price).
- It boasts up-to-date WCAG compliance (and many competitors don’t have that).
Side note: I ran a quick test, and my test site loaded in 1.4 seconds in GTmetrix with the plugin, and in 1.1 seconds without. It’s a performance hit to be sure, but a very small one, on an unoptimized WordPress site.
On WordPress, accessiBe’s plugin is a two-click install:
accessiBe Covers a Plethora of Conditions
Here’s a short list of conditions that can at least partially be alleviated with the plugin:
- “Mild” visual impairment. You can change the size and formatting of text, and the size of every element on the page, to improve readability. I also found a notable improvement in keyboard navigation especially.
- Severe visual impairment. accessWidget can help integrate your website with screen readers.
- Color-blindness. There are filters to increase contrast and make your site more readable.
- Cognitive impairments. You can disable distracting sounds, and automatically highlight important bits of the page.
- Light-induced seizures. There are features for reducing color, disabling animations, and anything else that might flash.
Each feature can be toggled separately, but you can also activate several at once through the use of profiles:
Lastly, the widget is customizable so it can better match your branding.
accessWidget Uses AI To Examine Websites for Problems (and Tweak Them)
accessWidget uses AI (as in machine learning) to analyze your website and provide regular reports on your site’s usability. If you or your team are regularly adding content to your site, this can help to catch any newly-introduced accessibility issues before too long.
The widget itself can also use this analysis to help with things like improved keyboard navigation and screen reader compatibility.
accessiBe Has Options for Developers
Building in accessibility from the ground up is the best option. For developers, accessiBe offers services and tools that can monitor your site for usability issues as you build it.
accessFlow uses the AI used by accessWidget, and offers more in-depth site monitoring. Of accessiBe’s two main products, this is the one I’d recommend as a solution for a site that is about to be, or is currently, in development.
Pricing and Support
accessWidget is not super-cheap, and I wouldn’t use it on a personal blog, but it’s affordable enough for a small business. For that purpose, the cheapest plan is more than good enough to get started. If you need more, you could almost skip the Large plan for websites under 10,000 pages and go straight to Huge, for websites under 100,000 pages.
You can take advantage of a free 7-day trial to test accessWidget, and Enterprise plans are available for websites with more than 100,000 pages.
Lastly, a litigation support package is included free of charge to help you correct any issues on your site in the event of a compliance challenge, and to mitigate potential fallout from lawsuits. This includes personal support in the form of professional audits and supporting documentation.
Support
Aside from the litigation support mentioned above, regular customer support comes in two flavors: live chat that is available on weekdays but not 24/7, and a ticket system.
Live Chat
I basically asked, “Do you have any tips on improving load times and page speed?” At first, the agent didn’t understand my question and copy/pasted in some standard responses (no one types that fast), and then couldn’t really answer me once they did understand.
Support Tickets
You can send in support requests via a form in the Support Portal (which also includes an extensive knowledge base). I sent in a ticket regarding an issue I had with slightly blurry text in the widget. It took a day to get the initial reply, and then another for my final answer.
The short version? It’s apparently a bug with how Chromium browsers and certain monitors interact. Given that I saw the bug present on multiple devices, but behaving differently on each one, I can believe that. accessiBe is working on it.
This was how that conversation went: