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I was surprised to discover so many similarities between Uklic, a new freelance platform, and Fiverr, which has been around for ages. The range of services on Uklic is decent, but as the platform’s so new, there’s no way to tell at the moment how good individual sellers are.
Uklic offers access to freelancers in eight main service categories, including programming and IT, graphics and design, writing and translation, video and audio, flyers and posters, as well as marketing, business plans, and lifestyle.
By default, this platform caters to the UK market. The site is in English only, with prices offered in pounds – but you can easily change to US, Australian, or Canadian dollars, euros, or South African rand.
While it may be convenient for UK-based freelancers and clients, can Uklic really compete with Fiverr, or are you better off sticking with the real deal? How about other freelance marketplaces? Let’s take a deeper look.
How Does Uklic Work?
Uklic makes it easy to find freelancers. While the talent pool is much smaller than Fiverr, there’s still a choice, especially in more popular categories. There are also plenty of ways to assess whether freelancers are the right fit for you.
Reduce the Risk With Seller Levels
Seller levels can help youfigure out the best freelancers to work with, by showing which sellers have previously provided the best customer experience. The levels are based on the sellers’ time on the platform, value of sales completed, and reputation.
Uklic has four seller levels:
New seller – this is where everyone starts. New sellers can accept jobs up to £500 in value, with extras and custom extras up to £100 each.
Rookie – the seller has completed £50 of orders in the past 30 days, has a 4.5 star rating, and a reputation of 90% or more. Rookie sellers can accept jobs up to £1,000 in value, with extras and custom extras up to £200 each.
Master – the seller has been on the platform for at least two months and has completed £200 of sales. Master sellers have a 4.75 star rating, and a reputation of more than 95% . Master sellers can accept jobs up to £5,000 in value, with extras and custom extras up to £1,000 each.
Expert – this rating is manually awarded by Uklic staff, and is most likely to be earned by those using Uklic as their main source of income. Expert sellers can accept jobs up to £10,000 in value, with extras and custom extras up to £2,000 each.
As I was browsing, I noticed that most freelancers on the site were new sellers – which makes sense, because Uklic is so new. This means for now, you’ll have to read profiles carefully and trust your gut instinct. But after Uklic’s been around for a while and sellers have had time to climb the ranks, choosing a Master or Expert seller will ensure you get quality work.
You can use the Android app on Google Play to find freelancers on the go, though most Uklic reviews suggest people prefer the website interface, because the app is slow to load.
Easily Find Skills in Popular Niches
There’s a good variety of services available on Uklic. If you want someone to design your business logo, run an influencer marketing campaign, write a press release, or prepare a voiceover for a video, you can find a suitable freelancer to help.
There are some less common service categories, too, where you can hire a virtual assistant or even take an online class.
Handy sub-categories make it easy for you to find exactly the right service in each sector. If you’re not sure where to begin your search, log in to see links to the most popular categories in the left sidebar.
Customize Your Order Quickly
Most sellers on Uklic offer multiple packages – a basic, standard, and premium version of their services (very similar to the packages you’ll see on Fiverr). When you visit their profile, the standard service is selected by default, but you can click the dropdown arrows to view the other options. Choose Select This Package to upgrade or downgrade.
If you want to know more, it’s easy to explore and compare package details side by side in the handy grid. You can easily see what’s included in each package, so you can choose the best option for your needs.
In addition, sellers may offer extras like special packages, more revisions, or faster delivery. That means you can tailor the packages to get the precise service you want in a timeframe that suits your project.
If you’re on a tight deadline and you need a quick response, there’s even an online indicator showing which freelancers are currently available right now (green for online and gray for offline). You can also request custom offers from sellers from the button on their profile page.
Get Services at Affordable Prices
The starting price for services on Uklic is £5 (does the “5” sound familiar?), which means you canget almost any basic service at an affordable price. However, if you need more than the basics, you can expect that price to go up when you start adding customizations or choosing more comprehensive packages.
There are also a few premium services available on the site, which start at much higher prices.
Ease of use
How User-Friendly Is the Interface?
I found Uklic extremely user friendly. It’s quick to register and get started as a buyer and there are several routes to finding the right freelancer to handle your job. There’s even a handy dashboard where you canmonitor the status of all your jobs at a glance.
You can also easily set up payment methods (according to Uklic customer service, only PayPal and PayFast are supported at the moment), though there are logos for Visa, MasterCard, Amex, Diner’s Club, Discover, and JCB in the footer of the site, so perhaps these are will be available in the future.
Search the Database with Ease
Uklic makes it super simple to identify the right freelancer for your project. Click on any of the main categories across the top of the page, and you’ll see a selection of sellers, automatically chosen by Uklic. Along the side, there are sub-categories for each main service, so you can refine your choices.
You can also filter the search results by minimum rating, price, and delivery time, and can add your own keywords.
This makes it easy to narrow your selection to find the most relevant freelancers to work with.
Identify Experienced Freelancers
Very few service providers on Uklic have made sales so far, so their star ratings are still set to zero. While everyone is relatively new to the platform, you’ll have to check out freelancers’ previous, off-platform experience via their profile descriptions (or just head over to Fiverr, which has been around long enough for most sellers to gain real feedback from past clients).
Profiles contain lots of useful information including a service description at the top, package breakdowns, and optional extras, too.
You can use the contact button on each profile to discuss your job with your chosen freelancer before committing to a job.
Get a Custom Quote
Of course, sometimes what you have in mind isn’t precisely what the freelancers have on offer. If that’s the case, you have two ways to get a custom job. First, you can ask your favorite providers for a bespoke quote. Use the request custom offer button on their profile to bring up a simple contact form.
The other way is to post a request and let interested freelancers contact you. You’ll need to add a title, description, category, tags, deadline, and price range, and upload any supporting information. Then, interested sellers can get in touch with you about the job.
Both options are easy to set up. The first gives you more control over who you work with – as you can research the freelancer beforehand – however the second option may result in more competition, and therefore better value.
Minimal, Ticket-Based Support
Uklic doesn’t have a knowledge base, and only offers support by ticket. There’s no indication of support hours, and you can’t tell when or if support staff are available. Ticket creation is quick, though there’s a minimum character limit for the ticket subject. I don’t know what it is, exactly, but I got a warning when my subject was too short.
My first interaction was a question about setting up payment as a buyer. I sent this at 2pm on one day, and got a reply in less than 24 hours.
I also tried reaching out to the support team via Facebook Messenger, though technically, this isn’t a support option. I got a pretty quick response this way though, in less than 12 hours. However, this was simply a link to a web page, rather than a full response.
I wasn’t able to create a second ticket immediately. When I tried, I got an error message, so I tried again several hours later. This time, I asked a question about combining a buyer and seller profile. The response to that ticket was quicker than the first, as both responses arrived around the same time.
It’s totally free to set up a buyer (or a seller) account. Uklic makes money by taking a fee from completed orders. Fees charged range between 8% and 20% of the order value, based on the seller level. Basically, there’s no cost to you as the buyer to use the platform.
When I asked, Uklic told me they only support payments via PayPal and PayFast, which is pretty limited when more established competitors also accept credit and debit cards.
As a buyer, you pay upfront when you request a job, but that payment is held in escrow until you confirm you’re happy with the service. Transactions are managed via a built-in messaging system, and the seller only gets paid when you approve the work. You can view jobs and pay in any of the supported currencies.
While your money gets returned if the job’s not completed, there’s no indication of a clear process to resolve disputes or a refund process. I think most buyers would feel more secure with that system in place.
Overall, hiring on Uklic is a bit of a risk. There are very few customer reviews as the platform’s so new, but that does mean prices may be lower as sellers build their reputations.
One to watch
The range of services is decent, but there’s no way at the moment to tell how good the providers are, making it difficult to weed out the ones who won’t suit you.
If you’re looking for a place to buy freelance services and you’re on a tight budget – but reliability is still important to you – you’re better off using Fiverr, at least until Uklic becomes more established.
Sharon Hurley Hall is a professional writer and blogger. Her work has been published on Jilt, OptinMonster, CrazyEgg, GrowthLab, Unbounce, OnePageCRM, Search Engine People, and Mirasee. Sharon is certified in content marketing and email marketing. In her previous life, Sharon was also a journalist and university journalism lecturer.