Reviews and expert opinion JotForm

Ari Denial
Ari Denial
Form Builder Expert

JotForm is an easy-to-use form builder that packs in tons of features and thousands of templates – great whether you’re a beginner or more advanced user. You can accept a limited number of payments on the free plan, making JotForm ideal if you want to try out accepting payments via forms without having to subscribe. If you’re a business user, you’ll probably need to upgrade, though.


Simple, Feature-Packed Form Builder That Doesn’t Disappoint

JotForm review - homepage screenshot

JotForm is one of the most established form builders – but unlike some of its competitors, it has kept up with the latest developments in form building features, such as form widgets, payment integrations, and even HIPAA compliance. At the same time, it has managed to keep the interface simple and beginner friendly.

JotForm has both free and paid plans and supports multiple languages, including French, Italian, German, Chinese, Danish, and Polish. You can sign up without submitting credit card details – and you can even receive payments on the free plan.

It all sounds great so far, but there are some downsides. Paid plans can be expensive and you’ll have to upgrade to the most expensive plan if you want unlimited forms. But what you really want to know is whether JotForm is right for your specific needs. Let’s find out.

We actually interviewed an executive at Jotform and here’s what we learned.



Massive Selection of over 10,000 Free Templates

JotForm screenshot - Form templates

No other online form builder offers so many templates – and they’re all available on free and paid plans. All forms are fully mobile-responsive – in fact, JotForm uses mobile-first technology, so not only do your forms look great on all types of devices, you can also build and edit forms on your smartphone and tablet.

All of JotForm’s templates are easy to customize – you can add/remove and rearrange form fields and use the form designer to change the color scheme, styles, themes, and layout. There are dozens of free themes you can apply to your forms (as well as themes you can purchase for a one-time fee).

JotForm screenshot - Form Designer

JotForm’s templates are neatly organized into categories including forms for orders, payments, feedback, education, advertising, questionnaires, and business registration. You can also choose to view templates by industry rather than by category.

There is also a search function, but it isn’t as useful as it sounds – I tried a search for “opt-in” forms and was presented with 1,905 results (only three of which I’d describe as opt-in forms).Explore JotForm Templates


jotform-featuresJotForm screenshot - Form Widgets

JotForm Gives You the Features You Need – and More!

JotForm is not short on features – in fact, if anything, there are more features than the average user would need. Some of JotForm’s key features include:

  • A wide variety of form fields – including personal details fields, multiple choice, file upload, CAPTCHA, input table, star rating, date picker, and many more
  • Payment forms – even on the free plan (ten payments per month on the free plan)
  • Two types of forms – “Classic” and “Card” (which has each question presented as a separate page, with next and back buttons for navigation)
  • Unlimited form fields – including on the free plan
  • Form widgets – hundreds to choose from, including e-signatures, terms and conditions, image slider, data grid, PDF embedder, button checklist, and many more.

However, JotForm has some usage limitations. Even on paid plans, it puts strict limits on the number of monthly form submissions you can receive, and the number of forms you can create.

For example, on the Bronze plan (the cheapest paid plan), you’re limited to 1,000 monthly submissions, a maximum of 25 forms, and 100 payment form submissions.

Mobile Forms

JotForm screenshot - Mobile Forms

JotForm has recently started focusing on Google’s “mobile-first” guidelines, with the launch of a mobile app. It’s a free-to-download app that integrates with your JotForm account, available for both Apple and Android devices. All the features of the web version of JotForm are available in the app.

JotForm mobile app screenshot

Secure and HIPAA Compliant Forms

JotForm screenshot - HIPAA Compliant Forms

If you work in an industry that is strictly regulated for data privacy, such as healthcare, or your business has clients in the European Union, then you’ll appreciate JotForm’s secure forms feature. JotForm uses the highest level of security to ensure that data is private and secure. It offers:

  • PCI compliance – JotForm meets PCI DSS Service Provider Level 1 status (the highest-possible security level for financial data privacy).
  • GDPR compliance – JotForm meets the requirements for EU General Data Protection Regulation.
  • HIPAA compliance – for healthcare providers collecting patient data, JotForm offers HIPAA compliance features (only available on Silver or Gold plans).

Apps and Integrations

JotForm screenshot - Form Apps

JotForm is compatible with 80 app integrations (including PayPal, Slack, Google Calendar, Mailchimp and more. It also works with popular CRM (customer relationship management) tools such as Salesforce and HubSpot. If you use WordPress, there are plugins for simple integration between JotForm and your website.See full list of features

Ease of use


Intuitive and Great for Beginners

JotForm screenshot - Form layouts

JotForm is one of the easiest form builders I’ve come across. Its interface is well-designed, it uses a simple drag-and-drop editor for rearranging form fields, and the settings pop up neatly in a sidebar on the right. Changing settings and adding text to fields is a matter of clicking and typing.

JotForm screenshot - settings sidebar

Form Preview Slider

Jotform screenshot - preview slider

As you’re editing your form, you can toggle the form preview slider to check how your form will look when completed. Toggle the slider again to return to the editor view.

Form Elements Sidebar

JotForm screenshot - adding form elements

If you need to add new form elements – like form fields, payment options, and widgets, just click on the Add Form Elements icon. The Form Elements sidebar pops up on the left, allowing you to easily add new fields or widgets to your form.

Learn More Links

JotForm screenshot - "Learn more" links

When you’re editing your form field settings, you’ll find helpful links (in blue) to articles in the help center. Links open in a separate tab, so you can learn about a feature without leaving your form.

Building a Form with JotForm

Whether you use a template or create a blank form, all the JotForm options you need open up in sidebars that are easy to navigate. If you’ve never built a form before, JotForm’s intuitive form builder interface is very easy to learn – and the help guides available will lead you through the process.

When you’ve built your form and adjusted the settings, sharing your form is also really simple. You have these share options:

  • Direct link
  • Social media share links and a QR code
  • Embed using JavaScript, source code, iFrame code, pop-up code, lightbox code, or feedback button code
  • Email
  • Fillable PDF form
  • Third-party platforms – including WordPress, Joomla, Weebly, Wix, Magento, Shopify, Squarespace, GoDaddy, and Duda

See if JotForm is Right for You


jotform-support-blogJotForm’s support is available 24/7 via a simple Contact Us form that also allows you to upload a screenshot of your form (though this is optional) for faster problem resolution. There’s no live chat or phone support, however.

Many form builders will prioritize paid subscribers when offering support – but JotForm seems to be different. I submitted a support request at 6:52 a.m. and received a reply at 8:39 a.m. – and I’m only using the free plan. Getting a response within two hours is pretty good – and the response even included a screenshot to help solve the issue I was having.

JotForm support screenshot



Lots For Free, Reasonable Upgrade

JotForm has three paid plan options in addition to the free plan, and you can pay via PayPal and major credit cards. There’s a 30-day money-back guarantee on all plans, too.

Only the Gold plan has unlimited formed and payment form submissions. All plans (including free) allow you to invite others to collaborate on your forms rather than having multiple user plans.

There’s no avoiding the fact that JotForm is more expensive than other form builders – like Cognito Formsparticularly when you consider the limits on the number of forms and form submissions. However, JotForm does include a lot more features – such as dozens of payment processing options, form widgets, and integrations.

JotForm’s free plan is relatively limited – in some ways, at least. You can only receive 100 form submissions per month, you can only create five forms, and your monthly form views (the number of times visitors see your form) is limited to 1,000. You can, however, receive payments on the free plan (maximum of ten per month) and use widgets and app integrations.

User reviews

Based on 97 reviews in 8 languages
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July 02, 2020
The best form builder ever!

Jotform is the best form builder that I ever used! Jotform offered powerfuL features whereas most of the online form builder never! Jotform allows me to create beautiful and useful forms by offering the widget and tools. User friendly interface too! HIGHLY RECOMMENDED.

RaeAnne R.
June 24, 2020
No way to contact support!

I have been using jotform for about a month and I keep getting notifications that I have a new submission and its an old one thT I have already seen. My clients aren't constantly filling out the same form and submitting over and over again. With no support I just feel like there's no solution and if I end up going over my alloted amount of submissions I certainly don't want to pay for duplicate submissions.

June 19, 2020
Easy to use and navigate

Had to quickly find a way to make our client intake forms digital due to COVID-19. I looked at many other options and this way the easiest to quickly implement. It even allows you to convert existing PDF forms to online forms. I'm very happy with Jotform so far.

PD Brecher
South Africa
June 19, 2020
Very user friendly and easy to master

Using the jotform system is very easy to maaster and very user friendly. I like very much the option of using a previously created pdf document and linking form fields to it. ability to archive past submissions as well as the different output formats that can be selected is also a plus. will definitely keep on using it and expand my working knowledge of this platform. successful concept!

Destinee Prater
June 19, 2020
Extremely great platform!

I love JotForm because it's an extremely easy to use platform. JotForm has helped me succeed in my business and I would highly recommend it for anyone! The great thing about this platform is that even if you're not using it for business reasons it can still come in handy in many different ways such as clandars, and much more!

Steve Lee
June 18, 2020
Jot form is great!

I've been using jotform and I love their easy to use platform. It's very useful to formulate applications and review their process. Starting out you'll first have to use their free account to test the waters. The great thing about their free account is that it allows for bonuses and additions to the free account to increase your account privileges.

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How does JotForm match up to the competition?

PaperformCompare 4.8 Compare
Cognito FormsCompare 4.8 Compare
JotFormCompare 4.7 Compare
EmailMeFormCompare 2.5 Compare

Bottom line on JotForm

JotForm is one of the easiest form builders to use – but it’s also packed with advanced features such as app integrations and widgets, so it’s ideal whether you’re a beginner or an expert in form building.

The huge selection of templates, widgets, and integrations is impressive, and the only downsides to JotForm are its limits on numbers of forms and submissions and its relatively high prices for paid plans. The mobile app for creating forms is an excellent feature that really makes JotForm stand out from other form builders.

Ari Denial
Ari Denial
Ari is passionate about web hosting and design, and has been building websites with WordPress for over ten years. When he’s not testing web hosts, you’re likely to find him trying to train his three beagles.

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