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Jotform Review 2024: Does It Live Up to the Hype?

Ari Denial Ari Denial Form Builder Expert

Jotform is an easy-to-use form builder that packs in tons of features and thousands of templates – great whether you’re a beginner or more advanced user. You can accept a limited number of payments on the free plan, making Jotform ideal if you want to try out accepting payments via forms without having to subscribe. If you’re a business user, you’ll probably need to upgrade, though.


Simple, Feature-Packed Form Builder That Doesn’t Disappoint

JotForm Homepage

Jotform is one of the most established form builders – but unlike some of its competitors, it has kept up with the latest developments in form building features, such as form widgets and payment integrations. At the same time, it has managed to keep the interface simple and beginner friendly.

Jotform has both free and paid plans and supports multiple languages, including French, Italian, German, Portuguese, Arabic, and Polish. You can sign up without submitting credit card details – and you can even receive payments on the free plan.

It all sounds great so far, but there are some downsides. Paid plans can be expensive and you’ll have to upgrade to the most expensive plan if you want unlimited forms. But what you really want to know is whether Jotform is right for your specific needs. Let’s find out.

We actually interviewed an executive at Jotform and here’s what we learned.


Massive Selection of over 10,000 Free Templates

JotForm screenshot - Form templates

No other online form builder offers so many templates – and they’re all available on free and paid plans. All forms are fully mobile-responsive – in fact, Jotform uses mobile-first technology, so not only do your forms look great on all types of devices, you can also build and edit forms on your smartphone and tablet.

All of Jotform’s templates are easy to customize – you can add/remove and rearrange form fields and use the form designer to change the color scheme, styles, themes, and layout. There are dozens of free themes you can apply to your forms (as well as themes you can purchase for a one-time fee).

JotForm screenshot - Form Designer

Jotform’s templates are neatly organized into categories including forms for orders, payments, feedback, education, advertising, questionnaires, and business registration. You can also choose to view templates by industry rather than by category.

There is also a search function, but it isn’t as useful as it sounds – I tried a search for “opt-in” forms and was presented with 1,905 results (only three of which I’d describe as opt-in forms).




JotForm screenshot - Form Widgets

Jotform Gives You the Features You Need – and More!

Jotform is not short on features – in fact, if anything, there are more features than the average user would need. Some of Jotform’s key features include:

  • A wide variety of form fields – including personal details fields, multiple choice, file upload, CAPTCHA, input table, star rating, date picker, and many more
  • Payment forms – even on the free plan (ten payments per month on the free plan, or up to 100 if you use Square)
  • Two types of forms – “Classic” and “Card” (which has each question presented as a separate page, with next and back buttons for navigation)
  • Unlimited form fields – including on the free plan
  • Form widgets – hundreds to choose from, including e-signatures, terms and conditions, image slider, data grid, PDF embedder, button checklist, and many more.
  • Free survey maker for students – 500+ survey templates to choose from. Plus unlimited survey submissions for students to help you collect data for your research or thesis.

However, Jotform has some usage limitations. Even on paid plans, it puts strict limits on the number of monthly form submissions you can receive, and the number of forms you can create.

For example, on the Bronze plan (the cheapest paid plan), you’re limited to 1,000 monthly submissions, a maximum of 25 forms, and 100 payment form submissions.

Mobile Forms

JotForm screenshot - Mobile Forms

Jotform has recently started focusing on Google’s “mobile-first” guidelines, with the launch of a mobile app. It’s a free-to-download app that integrates with your Jotform account, available for both Apple and Android devices. All the features of the web version of Jotform are available in the app.

JotForm mobile app screenshot

Secure and HIPAA Compliant Forms

JotForm screenshot - HIPAA Compliant Forms

If you work in an industry that is strictly regulated for data privacy, such as healthcare, or your business has clients in the European Union, then you’ll appreciate Jotform’s secure forms feature. Jotform uses the highest level of security to ensure that data is private and secure. It offers:

  • PCI compliance – Jotform meets PCI DSS Service Provider Level 1 status (the highest-possible security level for financial data privacy).
  • GDPR compliance – Jotform meets the requirements for EU General Data Protection Regulation.
  • HIPAA compliance – for healthcare providers collecting patient data, Jotform offers HIPAA compliance features (only available on Gold plans).

Apps and Integrations

JotForm screenshot - Form Apps

Jotform is compatible with 80 app integrations (including PayPal, Slack, Google Calendar, Mailchimp and more. It also works with popular CRM (customer relationship management) tools such as Salesforce and HubSpot. If you use WordPress, there are plugins for simple integration between Jotform and your website.


Ease of use

Intuitive and Great for Beginners

JotForm screenshot - Form layouts

Jotform is one of the easiest form builders I’ve come across. Its interface is well-designed, it uses a simple drag-and-drop editor for rearranging form fields, and the settings pop up neatly in a sidebar on the right. Changing settings and adding text to fields is a matter of clicking and typing.

JotForm screenshot - settings sidebar

Form Preview Slider

Jotform screenshot - preview slider

As you’re editing your form, you can toggle the form preview slider to check how your form will look when completed. Toggle the slider again to return to the editor view.

Form Elements Sidebar

JotForm screenshot - adding form elements

If you need to add new form elements – like form fields, payment options, and widgets, just click on the Add Form Elements icon. The Form Elements sidebar pops up on the left, allowing you to easily add new fields or widgets to your form.

Learn More Links

JotForm screenshot - "Learn more" links

When you’re editing your form field settings, you’ll find helpful links (in blue) to articles in the help center. Links open in a separate tab, so you can learn about a feature without leaving your form.

Building a Form with Jotform

Whether you use a template or create a blank form, all the Jotform options you need open up in sidebars that are easy to navigate. If you’ve never built a form before, Jotform’s intuitive form builder interface is very easy to learn – and the help guides available will lead you through the process.

When you’ve built your form and adjusted the settings, sharing your form is also really simple. You have these share options:

  • Direct link
  • Social media share links and a QR code
  • Embed using JavaScript, source code, iFrame code, pop-up code, lightbox code, or feedback button code
  • Email
  • Fillable PDF form
  • Third-party platforms – including WordPress, Joomla, Weebly, Wix, Magento, Shopify, Squarespace, GoDaddy, and Duda



Jotform’s support is available 24/7 via a simple Contact Us form that also allows you to upload a screenshot of your form (though this is optional) for faster problem resolution. There’s no live chat or phone support, however.

Many form builders will prioritize paid subscribers when offering support – but Jotform seems to be different. I submitted a support request at 6:52 a.m. and received a reply at 8:39 a.m. – and I’m only using the free plan. Getting a response within two hours is pretty good – and the response even included a screenshot to help solve the issue I was having.

JotForm support screenshot



Lots For Free, Reasonable Upgrade

Jotform has three paid plan options in addition to the free plan, and you can pay via PayPal and major credit cards. There’s a 30-day money-back guarantee on all plans, too.

The Gold plan exclusively offers unlimited form submissions and payment form submissions. All plans (including the free plan) enable you to invite others for collaboration on your forms instead of requiring multiple user plans.

There’s no avoiding the fact that Jotform is more expensive than other form builders – like Cognito Formsparticularly when you consider the limits on the number of forms and form submissions. However, Jotform does include a lot more features – such as dozens of payment processing options, form widgets, and integrations.

Also, there are special discounts for certain user groups. If you’re an educator or a non-profit organization, you’ll receive a 50% discount for any paid plan.

Jotform’s free plan is relatively limited – in some ways, at least. You can only receive 100 form submissions per month, you can only create five forms, and your monthly form views (the number of times visitors see your form) is limited to 1,000.

You can, however, use widgets and app integrations and receive payments on the free plan. You can accept up to ten payments per month with other processors, and collect up to 100 monthly payments with a Square integration.

Jotform’s special agreement with Square applies to paid plans as well – the monthly payment limit is the same as the monthly submission limit for all plans.


Jotform is one of the easiest form builders to use – but it’s also packed with advanced features such as app integrations and widgets, so it’s ideal whether you’re a beginner or an expert in form building.

The huge selection of templates, widgets, and integrations is impressive, and the only downsides to Jotform are its limits on numbers of forms and submissions and its relatively high prices for paid plans. The mobile app for creating forms is an excellent feature that really makes Jotform stand out from other form builders.
Ari Denial Ari Denial
Ari is passionate about web hosting and design and has been building websites with WordPress for over ten years. When he’s not testing web hosts, you’re likely to find him trying (in vain) to train his three beagles (who are better at training him than he is them!)
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Best data collection tool

I honestly think Jotform is one of the most powerful data collection tools there is! I would definitely recommend it, especially to people that deal with lots of data collection! It even gives well-organised submission reports which just make analysing the data much easier.

Micheal Nsadah, Uganda
March 25, 2024
Empowering Seamless Digital Forms and Collaboration

This Form stands out as a robust and intuitive form builder that caters to a wide range of for all needs, from simple surveys to complex data collection tasks. Its user-friendly interface, combined with a vast library of templates and extensive customization options, ensures that both novices and tech-savvy users can create professional-looking forms with ease. The platform's flexibility in integrations and the added convenience of a mobile app enhance its usability across various contexts. While it has its pricing and submission limits, JotForm's comprehensive feature set and reliability make it a top choice for those seeking efficient form management solutions.

vinod, India
March 21, 2024
Super overpriced!

Jotform is one of the thousands of similar software specialized in creating form. The real worth of this software is around $1-$3 monthly depending what do you need but their price is $28!!! My friend ( she doesn't know to compose Gmail message, only reply) tried a month paid version and then ask billing support for a yearly plan with a discount ( I spent a lot of time to learn her to use that form). Answer was NO DISCOUNT. Then she decided to downgrade plan to free version and suddenly they immediately offered her discounted yearly plan. I personally hate that kind of cheap tricks. I setup a form for her and their support mostly send you to FAQ question even when it's obvious that solution must be done for their side. Most of the support agents don't know their job. Software is not bad for play around but for the paid version, I highly recommend buying another software specialized in specific kind of forms like calendars, booking and etc..

Mike Frampton, USA
March 20, 2022
Incredibly easy to use with can’t-miss features

For a year now, I have been using Jotform. A variety of agencies, organizations and businesses use it as well In addition to my personal life I also work on digital forms at church events etc. Very Good customer service ever. Thanks for writing a helpful review.

Mst Sharifa Begum, Bangladesh
December 14, 2021
Terrible customer service and deceitful sales tactics

Salesforce manager deliberately made claims that Jotform can integrate into our business needs and the company was unable to accommodate. There sales and customer service team have been completely absent to respond or resolve the issue despite thousands of dollars of payments made. Would not recommend this to any organization.

Joshua Leslie, USA
November 08, 2021
JotForm Support is glaringly bad

We used JotForm for a mental health practice and repeatedly had issues with their API breaking and not transmitting data for all mapped fields. It was infuriating and support would take 4-10 days to respond (if they responded). We let them know we worked in healthcare and a failure to respond was a huge issue for us as any gaps in data meant that someone could die that was in crisis. We had to do data validation 4 times a day to make sure we didn't miss people due to all of the errors with JotForm that were never resolved. It was infuriating and we worked with them for months on this issue and repeatedly it came up. We had JotFrom connected to ActiveCampaign and the issue we had was either complete contact records were not sent through the API calls or sometimes it was parts of the contact record that were mapped which where not sent (tags and other data) which caused issues. We reset the integration and worked with our teams of developers on the issues and ActiveCampaign and both developer groups gave up on working with JotForm. If you were just using JotForm on its own, maybe it would be fine but my god, I hope you don't need support.

William Schroeder, USA
September 30, 2021
Easy to Use with AMAZING features

I've been using Jotform for years now...work, church, events-you name it! It is my go-to for digital online forms. Just about anything I think of for a form is on there and I love how customizable it is. It is easy to embed on just about any website too!

Danielle Kelly, USA
May 04, 2021
Most solid program out there!

This has to be the most solid platform for forms out there. Implementing it was super easy, we were looking for an easy-2-use form, and boy, did we find it. Setting it up was a piece of cake, connecting with Mollie for subscriptions was 1-click implementing, so happy we found this!

Stephen Wagenaar, Netherlands
April 29, 2021
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