Reviews and expert opinion JotForm

Ari Esmond
Ari Esmond
Form Builder Expert
JotForm is an easy-to-use form builder that packs in tons of features and thousands of templates – great whether you’re a beginner or more advanced user. You can accept a limited number of payments on the free plan, making JotForm ideal if you want to try out accepting payments via forms without having to subscribe. If you’re a business user, you’ll probably need to upgrade, though.


Simple, Feature-Packed Form Builder That Doesn’t Disappoint

JotForm review - homepage screenshot

JotForm is one of the most established form builders – but unlike some of its competitors, it has kept up with the latest developments in form building features, such as form widgets, payment integrations, and even HIPAA compliance. At the same time, it has managed to keep the interface simple and beginner friendly.

JotForm has both free and paid plans and supports multiple languages, including French, Italian, German, Chinese, Danish, and Polish. You can sign up without submitting credit card details – and you can even receive payments on the free plan.

It all sounds great so far, but there are some downsides. Paid plans can be expensive and you’ll have to upgrade to the most expensive plan if you want unlimited forms. But what you really want to know is whether JotForm is right for your specific needs. Let’s find out.

We actually interviewed an executive at Jotform and here’s what we learned.



Massive Selection of over 10,000 Free Templates

JotForm screenshot - Form templates

No other online form builder offers so many templates – and they’re all available on free and paid plans. All forms are fully mobile-responsive – in fact, JotForm uses mobile-first technology, so not only do your forms look great on all types of devices, you can also build and edit forms on your smartphone and tablet.

All of JotForm’s templates are easy to customize – you can add/remove and rearrange form fields and use the form designer to change the color scheme, styles, themes, and layout. There are dozens of free themes you can apply to your forms (as well as themes you can purchase for a one-time fee).

JotForm screenshot - Form Designer

JotForm’s templates are neatly organized into categories including forms for orders, payments, feedback, education, advertising, questionnaires, and business registration. You can also choose to view templates by industry rather than by category.

There is also a search function, but it isn’t as useful as it sounds – I tried a search for “opt-in” forms and was presented with 1,905 results (only three of which I’d describe as opt-in forms).


jotform-featuresJotForm screenshot - Form Widgets

JotForm Gives You the Features You Need – and More!

JotForm is not short on features – in fact, if anything, there are more features than the average user would need. Some of JotForm’s key features include:

  • A wide variety of form fields – including personal details fields, multiple choice, file upload, CAPTCHA, input table, star rating, date picker, and many more
  • Payment forms – even on the free plan (ten payments per month on the free plan)
  • Two types of forms – “Classic” and “Card” (which has each question presented as a separate page, with next and back buttons for navigation)
  • Unlimited form fields – including on the free plan
  • Form widgets – hundreds to choose from, including e-signatures, terms and conditions, image slider, data grid, PDF embedder, button checklist, and many more.

However, JotForm has some usage limitations. Even on paid plans, it puts strict limits on the number of monthly form submissions you can receive, and the number of forms you can create.

For example, on the Bronze plan (the cheapest paid plan), you’re limited to 1,000 monthly submissions, a maximum of 25 forms, and 100 payment form submissions.

Mobile Forms

JotForm screenshot - Mobile Forms

JotForm has recently started focusing on Google’s “mobile-first” guidelines, with the launch of a mobile app. It’s a free-to-download app that integrates with your JotForm account, available for both Apple and Android devices. All the features of the web version of JotForm are available in the app.

JotForm mobile app screenshot

Secure and HIPAA Compliant Forms

JotForm screenshot - HIPAA Compliant Forms


If you work in an industry that is strictly regulated for data privacy, such as healthcare, or your business has clients in the European Union, then you’ll appreciate JotForm’s secure forms feature. JotForm uses the highest level of security to ensure that data is private and secure. It offers:

  • PCI compliance – JotForm meets PCI DSS Service Provider Level 1 status (the highest-possible security level for financial data privacy).
  • GDPR compliance – JotForm meets the requirements for EU General Data Protection Regulation.
  • HIPAA compliance – for healthcare providers collecting patient data, JotForm offers HIPAA compliance features (only available on Silver or Gold plans).

Apps and Integrations

JotForm screenshot - Form Apps

JotForm is compatible with 80 app integrations (including PayPal, Slack, Google Calendar, Mailchimp and more. It also works with popular CRM (customer relationship management) tools such as Salesforce and HubSpot. If you use WordPress, there are plugins for simple integration between JotForm and your website.See full list of features

Ease of use


Intuitive and Great for Beginners

JotForm screenshot - Form layouts

JotForm is one of the easiest form builders I’ve come across. Its interface is well-designed, it uses a simple drag-and-drop editor for rearranging form fields, and the settings pop up neatly in a sidebar on the right. Changing settings and adding text to fields is a matter of clicking and typing.

JotForm screenshot - settings sidebar

Form Preview Slider

Jotform screenshot - preview slider

As you’re editing your form, you can toggle the form preview slider to check how your form will look when completed. Toggle the slider again to return to the editor view.

Form Elements Sidebar

JotForm screenshot - adding form elements

If you need to add new form elements – like form fields, payment options, and widgets, just click on the Add Form Elements icon. The Form Elements sidebar pops up on the left, allowing you to easily add new fields or widgets to your form.

Learn More Links

JotForm screenshot - "Learn more" links

When you’re editing your form field settings, you’ll find helpful links (in blue) to articles in the help center. Links open in a separate tab, so you can learn about a feature without leaving your form.

Building a Form with JotForm

Whether you use a template or create a blank form, all the JotForm options you need open up in sidebars that are easy to navigate. If you’ve never built a form before, JotForm’s intuitive form builder interface is very easy to learn – and the help guides available will lead you through the process.

When you’ve built your form and adjusted the settings, sharing your form is also really simple. You have these share options:

  • Direct link
  • Social media share links and a QR code
  • Embed using JavaScript, source code, iFrame code, pop-up code, lightbox code, or feedback button code
  • Email
  • Fillable PDF form
  • Third-party platforms – including WordPress, Joomla, Weebly, Wix, Magento, Shopify, Squarespace, GoDaddy, and Duda


jotform-support-blogJotForm’s support is available 24/7 via a simple Contact Us form that also allows you to upload a screenshot of your form (though this is optional) for faster problem resolution. There’s no live chat or phone support, however.

Many form builders will prioritize paid subscribers when offering support – but JotForm seems to be different. I submitted a support request at 6:52 a.m. and received a reply at 8:39 a.m. – and I’m only using the free plan. Getting a response within two hours is pretty good – and the response even included a screenshot to help solve the issue I was having.

JotForm support screenshot



Lots For Free, Reasonable Upgrade

JotForm has three paid plan options in addition to the free plan, and you can pay via PayPal and major credit cards. There’s a 30-day money-back guarantee on all plans, too.

Only the Gold plan has unlimited formed and payment form submissions. All plans (including free) allow you to invite others to collaborate on your forms rather than having multiple user plans.

There’s no avoiding the fact that JotForm is more expensive than other form builders – like Cognito Formsparticularly when you consider the limits on the number of forms and form submissions. However, JotForm does include a lot more features – such as dozens of payment processing options, form widgets, and integrations.

JotForm’s free plan is relatively limited – in some ways, at least. You can only receive 100 form submissions per month, you can only create five forms, and your monthly form views (the number of times visitors see your form) is limited to 1,000. You can, however, receive payments on the free plan (maximum of ten per month) and use widgets and app integrations.

User reviews

Based on 63 reviews in 5 languages
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Filex De Randy

Of many form creation tools I used and try, I ended up using JOTFORM because of it simply easy to use and with many amazing Widget to choose from even and the best is even with the free user you can get the work done. It would be nice if the layout of the form can be customized by simply drag and drop example the placement of the buttons and drop-down menu. Keep up the good work.

February 18, 2020
Jacob Fanio
Jotform is scrapy

So paid a full year for Jotform and the form will breakdown on our website, we lost tons of customers we have been directing to the site with paid ad and the leads cannot sign up because Jotform scripts just breakdown time and again. I reached out to but it always takes a full day for the support to say what's going on.Just crappy and rude support staff in Bangladesh.

February 15, 2020
Its not just everyday form.

I just began utilizing JotForm to make computerized surveys for instructors. I was exceptionally intrigued by the fact that it was so easy to make something so amazing. Even my colleagues were exceptionally intrigued by how the structures looked and the manner in which the reports were made.

February 10, 2020
Buggy Features, Terrible Support

This form builder appeared promising at first, as we were going to use it as an application form for our company. We had bought the one-year paid subscription.A critical issue was to get the form translated into different languages to assist our applicants. After we translated the whole form, which took multiple hours, the form was working fine and translations were working fine too.However, after some testing, we realized the translations had suddenly disappeared for no reason, and most importantly, despite trying to restore the form to a previous version, we couldn't retrieve the translations.We contacted support (which is only possible via a Q&A forum, no email or phone line available) who told us the problem would be passed to the developers and be looked at. Needless to say, after multiple messages from our side and after a month's time, no one reached out from the developers and solved our issue.As a result, we requested a full refund and will never use the service again. This got us many weeks back of our schedule in the HR department of our company, and honestly, it's a service we would never recommend to anyone.

February 04, 2020
Vinod Kanted
Best form builder

The best and easy form builder. It has so many wonderful widgets that you can accomplish everything. Google integration adds icing. It allows you to play with CSS. conditional logic with dynamic configurable fields Should I end it saying God of forms. ~Kanted

January 22, 2020
Ines F.
Jotform - individuell and great

you can create up to 5 forms with individual designs. For FREE! Great tool and easy to create your own individual forms. The sender receives a confirmation mail with bank details, and whatever important as well as pictures, ... and the owner receives a confirmation mail as well

January 10, 2020
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Bottom line on JotForm

JotForm is one of the easiest form builders to use – but it’s also packed with advanced features such as app integrations and widgets, so it’s ideal whether you’re a beginner or an expert in form building.

The huge selection of templates, widgets, and integrations is impressive, and the only downsides to JotForm are its limits on numbers of forms and submissions and its relatively high prices for paid plans. The mobile app for creating forms is an excellent feature that really makes JotForm stand out from other form builders.

Ari Esmond
Ari Esmond
Ari is an experienced copywriter, editor, and digital marketing consultant. A creative at heart, Ari has 14 years’ industry experience and always aims to keep abreast of current trends and developments. He lives in the UK with his three beagles Zeke, Hope, and Sandy, who always make life interesting.

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