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IO Zoom Stands by Its SLA of 100% Guaranteed Network Uptime

IO Zoom Stands by Its SLA of 100% Guaranteed Network Uptime

Gail Lobel Rand
IO Zoom is a privately-owned company based in Houston, Texas, providing hosting solutions in 8 data centers across the globe, including Los Angeles, Dallas, Chicago, Miami, Atlanta, New Jersey, London, and Amsterdam. We talked with Kiet Duong about their service goal of providing the best hosting solutions while focusing on affordable price and fast servers, all with a guaranteed 100% network uptime and exceptional 24/7 support.

What are your Web Hosting plans?

IO Zoom offers VPS hosting, including cloud, Linux, Windows, WordPress, and LightSpeed servers. Our shared cloud hosting is optimized for WordPress, however it can be used for any type of shared hosting.

What is included with your WordPress Hosting?

Our WordPress cloud hosting is hosted on our high availability cloud platform. It features staging and cloning, web application firewall (WAF), DDoS protection, virus/malware protection, email blacklist protection through MailChannels outbound filtering, daily backups, and WordPress optimized. We offer a 3-day risk-free trial, so you can take advantage of that and see if it fit your needs.

Do you offer hosting for any other CMS platforms such as Joomla?

All types of applications can be run on our WordPress hosting platform. Most, if not all, applications including Joomla! will benefit from the high optimization services such as LightSpeed, server-side caching, http/2, Memcache, PHP 7, etc.

What operating systems are your servers running?

CloudLinux is run on our shared cloud hosting. For VPS service, you can choose any OS.

What levels of server management services do you offer?

We offer self-managed, fully managed, and proactive management options with our VPS service. Proactive management is for customers who want to be completely hands-off and includes 24/7 monitoring.

Do you have email filtering services to protect users against spams, viruses, phishing attacks, etc.?

Outbound filtering is included through MailChannels on our shared cloud hosting service. You can addon inbound filtering at an additional cost using SpamExperts.

Are backup and recovery services available?

All our VPSs are backed up daily at no additional charge. Our shared cloud hosting is backed up daily with 7 daily copies.

How do you protect your servers against hackers and other cyberthreats?

Depending on the level of management on our VPS service, we will install a firewall and include DDoS protection. Our shared hosting platform will also include a WAF along with virus/malware protection.

Aside from hosting, what professional services do you offer?

We can do any type of performance optimization needed for faster load and boost to search rankings. Additionally, we can install any software required on your server.

What support services are available to users?

Our support is available 24/7 via our helpdesk or live chat.

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