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How To Cancel Your HostGator Account + Get a Refund [2022]

Mike Pawlik Mike PawlikWeb Hosting Expert
HostGator may not be perfect, but it was true to its word and gave me a full refund when I canceled my account. The process was completely hassle-free, even though I had signed up for the cheapest plan.

If you’re thinking of purchasing a hosting plan from HostGator, or even if you already have one, you might be wondering how easy it is to cancel your account. Perhaps you’re unhappy with your current plan, or you just want to know that it’s not a big hassle to get a refund before you sign up.

If you’re ready to move your website to a new host, a good alternative is Hostinger. It has consistently scored very highly in our tests, and also, Hostinger’s plans are cheaper than HostGator’s.

Quick Guide: How To Cancel HostGator and Get a Full Refund

  1. Head over to the HostGator website and log into your account.
  2. Go to your account dashboard. Once you’re there, look in the left-hand sidebar for Hosting.
  3. Click Hosting. After you’ve clicked on Hosting, find your hosting product, then find the Manage button underneath.
  4. Click Manage. After that, click on Billing.
  5. Click Cancel Package. This is the final step. Once you’ve given a reason for cancelling your plan, you’ll be entitled to a full refund.

My Experience: Here’s How I Cancelled My HostGator Plan

The first step in cancelling your plan is to log in to your HostGator account, then head over to your account dashboard.

HostGator, hosting

Once you’re there, you’ll need to click on Hosting in the left sidebar, found directly under Dashboard.

HostGator, manage

Once the page has loaded, look for the hosting product you want to cancel, then hit the Manage link right under its domain name.

HostGator, billing

Once there, click on Billing at the top, under your domain name.

HostGator, cancel package

From there, you’ll be able to click on the Cancel Package button, which will take you to a screen to fill out the cancellation form.

All you have to do here is provide a reason for the cancellation. Click on Continue, then click on Finish Cancelling. You’ll have to wait about two weeks for your refund.

HostGator, confirmation of cancellation

After I went through the process, I got an email from HostGator about five minutes later confirming my cancellation along with the issuance of my refund.

Be sure to note that the refund policy is only available for first-time customers. If you’ve been a HostGator customer in the past, you can’t get a refund on any of your current or future services.

3 Best HostGator Alternatives for Shared Hosting

Is it time for a new web host? Be sure to check out our favorite HostGator alternatives. I’ve tested all of the hosts below that have excelled in areas in which HostGator fell short.

Hostinger

Hostinger is one of the highest-ranked web hosts from our testing, and its customer service is miles ahead of HostGator’s. The entry-level plan is ideal if you want to launch a basic website at an affordable price. And if you change your mind, Hostinger offers a 30-day money-back guarantee.

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Nexcess

Nexcess makes it a big part of its job to help people build and host WordPress websites. Someone from the support team can help you out even if your issue is not hosting-related (which is something few other hosts offer). Aside from that, Nexcess is also a bit pricier, but I think it’s well worth it for the premium performance as well as for the stellar support.

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InterServer

InterServer is a reputable web hosting provider that also offers a 30-day money-back guarantee. Its Standard shared hosting plan stands out with its unlimited storage and bandwidth, and unlike HostGator, the price stays the same even if you pay on a monthly basis.

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HostGator Makes It Very Easy to Cancel Your Plan (Within 45 Days of Signing Up)

At the end of the day, it’s super-simple to cancel your HostGator plan. It only took me about two minutes.

After I cancelled my plan, support sent me an email within five minutes confirming my cancellation along with my refund status. The whole experience was painless, smooth, and did not require me to communicate directly with anyone.

FAQ

How do you cancel your HostGator account?If you purchased your HostGator plan less than 45 days ago, you’ll be entitled to a refund. To cancel, simply log in to your account dashboard, then follow the instructions above.Can you cancel your HostGator account at any time?You have 45 days from the time of your purchase to cancel your account if you want a refund. If you cancel outside of the 45 days, you won’t get your money back. If you’re looking for a simple way to start a new website with a new web host after you get your refund from HostGator, you may want to check out our handy in-depth website building guide.Does HostGator auto-renew?By default, your HostGator services auto-renew. You can elect to disable this if you don’t want it to do so. If you’re planning to cancel your HostGator services, you may want to take a look at our list of the top-reviewed web hosts for 2022.How do you contact HostGator?HostGator offers 24/7 customer support in the form of live chat and phone calls, available in the top right-hand corner of every page of its website.

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zab
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that happened to me actually i bought single domain hosting from hostgator and for same price bought multidomain hosting from hostinger so will this method work if i have exceeded the 45 days refund period?
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Avinash
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Second, you need to pick which one of your packages you want to cancel, of course. If you have just one kit, then it's an simple decision. If you have purchased several HostGator packages, you need to choose which one you want to cancel, or you may want to cancel all of them. Of course, this move can sound a little too obvious, but before going on, that's what you need to decide. It will also make the process of cancelling simpler for you.
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Jack Battambang
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I cannot login to portal . hostgator .com. It said " This site can’t be reached" I've tried many and different devices. Please check.
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anonymous
i have the same issue as your. have you figure out the solution for the cancellation of hostgator plan, and if so can u share this with us.
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WebsitePlanet Team
Did you try contacting customer support via live chat?
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Amanda
4 Reply
You make it impossible to cancel!! I've decided to delete my credit cards so it can't renew...the online form refuses to load as well!
4 Reply
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