Quick Guide: How to Cancel Google Cloud and Get a Full Refund
- Log in. Enter your account details at the Google Cloud website.
- Disable billing on your projects. In the Billing menu, enter the Account Management page. Click the three dots next to each active project and select Disable billing.
- Request a refund. If you have unused balance, open the Billing menu and click Overview. Press Payment Overview at the top, then Request a refund.
- Close your account. Head back to the Account Management page and hit Close Billing Account.
My Experience: Here’s How I Cancelled My Google Cloud Account
Like most other pay-as-you-go services, Google Cloud does not offer refunds for used cloud resources without a very good reason. If you feel you deserve a refund in such a case, you’ll have to take this up with support.
In my case, I had added funds to my Google Cloud balance that I didn’t use. Thankfully, Google Cloud allows for easy refunds of unused balance.
Before you begin the cancellation process, you’ll need to ensure you have the permissions of a Billing Account Administrator. If you’re a solo developer like me, you’ll likely already have the necessary permissions by default.
However, if you’re working with a team, you may lack the needed permissions depending on your assigned role. You’d have to get the team member with billing administrator privileges to grant you the necessary permissions.
Once you have the right permissions, you’ll be able to close your account. Here’s the step-by-step process to cancel a Google Cloud account and get a refund for any unused funds.
1. Log in to your account. The login button can be found on the top-right of most pages on the Google Cloud website.
Once you’re logged in, you’ll need to press the Console button to enter Google Cloud’s dashboard. This can be found near where the login button previously appeared.
2. Disable billing on your projects. Before you begin closing your account, it’s a good idea to disable billing on your associated projects now. This will prevent additional charges from accruing, and will ensure a clean cancellation.
To disable billing, open the navigation menu by clicking the three-line icon in the top left. Then, hover over Billing. This will open a sub-menu – choose Account Management to continue.
On this page, you’ll be able to disable billing for any associated projects on the current billing account. You should do this for every active project tied to the account.
To stop billing for a project, click the three dots next to the project, followed by Disable billing. This will impact any active resources, stopping any billable services. Any unbilled charges will be added to your account.
Your project will be backed up and available to be restored for 30 days. After that time period, it will be deleted permanently.
3. Request a refund for any unused balance (optional). If you wish to refund any unused Google Cloud balance, you should do this before continuing.
You can confirm whether you have any remaining balance with Google Cloud by hovering over Billing in the navigation menu once more, then clicking Overview. Once here, click Payment Overview near the top of the page.
If you have no balance with Google Cloud, you can freely begin the account closure process. Feel free to skip ahead to learn how. However, I did have some balance with Google Cloud that I would’ve liked refunded.
According to Google Cloud’s own documentation, I should have been able to see a Request a refund button on this very same page. I would simply have been able to click it and confirm the payment method for my refund.
However, that wasn’t the case for me, as the button was nowhere to be seen. There are some factors that may prevent you from qualifying for a refund, such as improper permissions or an outstanding payment. However, I confirmed that I had the correct privileges with no bills due. I had to contact support to get to the bottom of the issue.
I tried Google Cloud’s live chat. I first had to deal with a bot. It attempted to send me documentation, but none of it was remotely relevant to what I was looking for – so I had to keep clicking “This didn’t help” until I was finally able to speak with a human support agent.
Thankfully, the support agent jumped in to solve my issue immediately.
After a few minutes, my refund was fully processed. Other than the irritating support bot, I was very happy with my support experience. Of course, it would’ve been ideal if the Request a Refund button appeared in the first place – but I’ll take what I can get.
4. Close your account. With my refund sorted, I was able to begin closing my account. Thankfully, the entire process was quick and easy.
To begin account closure, enter the Account Management page once more. Click the Close Billing Account button at the top-right to begin account closure.
In some cases, this button may not appear. Again, you won’t be told why, but this is usually due to a lack of permissions, outstanding bills, or outdated payment information. After resolving these issues, the button should appear. If not, you’ll need to contact support.
You’ll see a summary of your total expenditure in the last month and whether the billing account is still linked to any active resources. It also warns that you will receive a final bill for the resources used from your last bill to the cancellation date. Finally, it will state again that any resources linked to this billing account will be stopped.
Google Cloud will ask you to type “Close” to confirm. Once done, hit Close Billing Account. With that, you’re done!
Keep in mind that you can reopen your account at any time. This is done on the same page as closing your account – there will now be a Reopen Account button where the Close Account button once was.
Unfortunately, there’s no way to fully delete your account. While a closed account cannot accrue charges, your account will remain accessible with the same sign-in credentials.
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