Quick Guide: How To Cancel DigitalOcean and Get a Full Refund
- Log in. Enter your account details at the DigitalOcean website.
- Enter the My Account page. This can be found by clicking the profile icon in the top right of the DigitalOcean control panel.
- Click Deactivate Account. The button can be found at the bottom of the page.
- If necessary, deactivate any Droplets or teams. DigitalOcean will show any issues that need to be resolved. Once done, click or tap Deactivate My Account.
My Experience: Here’s How I Cancelled My DigitalOcean Account
DigitalOcean, like other unmanaged cloud hosting services, offers a pay-as-you-go model. While this means you only pay for the resources you’ve used, it also means you won’t get a refund.
There’s no money-back guarantee or refund policy. It is really easy to cancel your account through DigitalOcean’s control panel, though. Here’s the step-by-step process I followed to cancel my account.
1. Head over to the DigitalOcean site and log in. The Login button can be found on the top-right of every page.
2. Destroy any active Droplets. To cancel your account, you’ll first need to ensure that you have no Droplets running on your account. Each Droplet must be destroyed – simply turning them off isn’t enough.
You will be able to destroy your Droplets from the home page of the control panel. Click the three dots to the far right of each Droplet, then hit Destroy.
You will be asked to confirm the choice on several different screens. Simply follow the instructions.
3. If necessary, transfer ownership of your DigitalOcean team, or deactivate it. This is a bit of a weird one – I didn’t know I even had a team, yet this still prevented me from cancelling my account.
However, it is likely that you have one too, even if you’ve been working as a sole developer. As of recently, all new accounts with DigitalOcean have a team created automatically. This has also been rolling out to existing accounts.
In short, DigitalOcean does not let you cancel your account if you’re the owner of a team. This means you’ll either have to transfer ownership to another team member, or deactivate the team entirely. If you’re a member of someone else’s team, you can skip this step. DigitalOcean will let you cancel without any issues.
To manage your team, click Settings in the leftmost menu of the control panel. This will bring you to a page where you can see the status of your team and its members.
The easiest way to deal with this issue is to deactivate your team. For the deactivation option to appear, you’ll need to remove all other members. You’ll also need to remove any active resources associated with the team, such as Droplets, Spaces, and domains.
Once this is done, you can click Edit Information to the far right of your team name, followed by Deactivate Team.
If you’re working with others who’d like to continue using the team, you may wish to transfer ownership instead. To do this, click the three dots next to the member to whom you’d like to grant ownership. Click Change Role, then select Owner.
DigitalOcean will then send you an email containing a confirmation link. Click this link to confirm, and to send an ownership invitation to the team member you have chosen. Once they’ve accepted the invitation, you’ll be free to cancel your account.
4. Deactivate your account. With all that done, you should be ready to cancel. To do so, click the profile icon in the top right of the control panel, followed by My Account.
Scroll down to the bottom of the page and you should see an option to deactivate your account. Once you’re ready, hit Deactivate.
If there’s anything you’ve forgotten to take care of, you’ll be brought to a screen that lists any outstanding issues. These may be active Droplets, or you may still be an owner of a team. If you have any bills due, these will need to be paid first.
Regardless of what’s stopping you, DigitalOcean will offer a direct link to a page where you can resolve the issue. Do this, then try to deactivate your account once more.
Eventually, you’ll be brought to a final confirmation option. Here, you can choose whether you’d like to purge your account data.
If you choose not to, you’ll be able to reopen your DigitalOcean account at any time with the same credentials. Your account history will be saved and you will not have to go through the verification process again. In addition, you’ll also be able to keep any expanded resource limits you had set before cancellation.
Purging your account data will delete your entire account history, and will ensure none of your data is kept with DigitalOcean. With this option, you’ll have to create a completely new account if you wish to sign up with DigitalOcean again.
This is totally up to you – if you’re planning to use DigitalOcean again in the future, you’ll have an easier time if you let DigitalOcean keep your account data. However, if you have no plans to sign up again, it’s safer to purge your data.
Check the Purge box if you wish, then hit Deactivate My Account to finish the cancellation process.
Ideally, I would’ve liked a refund for my usage (I’d spent $1.03) while testing the service. But as the support ticket system didn’t appear to be working, I couldn’t get in touch. The amount I had paid was tiny, so in my situation it wasn’t a big deal.
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