Reviews and expert opinion Vivid Telecom

Ranked 1135th from 2141 Web Hosting
4.2
Ease of Use
4.3
Features
4.3
Pricing
4.2
Support
4.1
Mark Holden
Mark Holden
Web Hosting Expert
Vivid Telecom is a U.K.-based Cornish company that offers a range of hosting services and applications along with hosted telephony, voice and data solutions, courier packages, and IT consultancy services.

Overview

Vivid Telecom

Cornish company Vivid Telecom is more than just a hosting company. It also offers hosted telephony plans along with voice and data solutions, all provided on a continuously improving high-speed network.

This company is also contributing to the “green” cause by reducing its carbon footprint. Its clustered cloud boasts of “greener” functionality thanks to the more efficient use of computing resources.

Vivid Telecom’s website is in English, and all billing, support, sales, and customer service queries are handled by the U.K. team.

Features and Ease of Use

Vivid Telecom offers four cPanel-powered Linux shared hosting plans: FreeStart, Standard, Premium, and Advanced. They differ in terms of the number of hosted websites (1 to unlimited), disk space, and bandwidth (2 GB to unlimited), availability of free domains, and the number of email accounts (5 to unlimited). With all these plans, you get:

  • 99.9% uptime guarantee
  • cPanel/WHM
  • Odin Plesk
  • phpMyAdmin 4.0
  • POP3/IMAP
  • Clam AntiVirus
  • SpamAssassin
  • Webmail
  • Nightly server backups

You can schedule regular tasks via custom Cron jobs, and the Softaculous one-click installer lets you install your favorite CMS, wiki, image gallery, or other apps.

The company also offers SEO-optimized, multilingual WordPress plans that come with publishing tools for content management and importers for LiveJournal, Blogger, Tumblr, and TypePad. There are also Linux VPS and dedicated server plans.

Pricing and Support

As its name suggests, Vivid Telecom’s “FreeStart” plan is a free plan, but it was showing as “out of stock” when I tried to sign up. If you could get it, it would be a useful way to test this company’s hosting services.

The other three shared hosting plans are affordably priced, and you can pay for them in GBP, USD, or EUR on a monthly, quarterly, semi-annual, annual, biennial, or triennial basis. However, not all billing cycles are available for all plans, so you’ll have to check the situation for your chosen plan.

Vivid Telecom offers an unconditional 30-day money-back guarantee that gives you a month to decide if this really is the host for you. Domains don’t come under this guarantee, though.

You contact the company via telephone, ticket system, contact form, Skype or live chat. Unfortunately, my exploratory email as a prospective customer went unanswered.

In terms of self-support resources, the knowledge base link leads nowhere, and the FAQ page contains a lot of repeated entries:

Vivid Telecom-overview2

Pricing

4.2

Web Hosting

Plan Name
Storage
Bandwidth
Number of Sites
Price
2 GB
2 GB
1
$Free
Plan Name
Storage
Bandwidth
Number of Sites
Price
2 GB
2 GB
1
$Free
More Details
A Free Domain is included when purchasing any hosting service from Vivid Telecom

Bottom line on Vivid Telecom

If you’re looking for reasonable deals on reliable web hosting, Vivid Telecom’s plans could be what you want. However, the support seems to be somewhat lacking.

Pros

  • Affordable plans
  • Conditional free hosting and free domain
  • Extensive range of additional IT services
  • Unconditional 30-day money-back guarantee

Cons

  • No pre-sales support response
  • Insufficient self-support resources

For affordable hosting plans, go to Vivid Telecom.

Mark Holden
Mark Holden
Mark is a full stack web developer specializing in HTML5, CSS, JavaScript, MySQL, and PHP. When he's not busy building websites or geeking out over the latest addition to his ever-growing gadget collection, he enjoys playing drums for his progressive rock band. He can also make a mean Spanish omelet.

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