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Verio Review 2024 – The WORST Customer Support

Solomon Ndung'u Solomon Ndung'u Web Hosting Expert

Verio offers various Linux, Windows, and WordPress web hosting solutions backed by a 30-day money-back guarantee. I’ve seen some reports of poor support, but my own experience was positive.

We hosted the same WordPress website on the most popular web hosting platforms and measured their performance
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Overview

Verio-overview1Hosting provider Verio is a U.S.-based subsidiary of telecommunications company NTT Communications, and it has been in operation since 2000.

Verio offers shared web hosting, SSL certificates, WordPress hosting, and domain name registration services. It also offers services such as marketing and web design.

Verio’s website is in English.

Features and Ease of Use

Verio’s web hosting solutions are equipped with the hosting tools that webmasters need to set up and manage their websites. All the hosting solutions include unlimited disk space, scalable monthly bandwidth, snapshot data backups, website backup software, and the following features:

  • Unlimited domains
  • Unlimited disk space
  • Scalable monthly bandwidth
  • MySQL databases
  • Shared SSL certificates
  • File manager
  • Website creation tools
  • Google webmaster tools
  • Free shopping cart software

There are two shared web hosting packages: Verio Basic and Verio Enhanced. Verio Basic comes with one domain name, one MySQL database, six website creator pages, and one email account. Verio Enhanced includes unlimited domain names, unlimited email accounts, unlimited website creator pages, and 50 MySQL databases.

This provider’s hosting infrastructure is housed in data centers located in Waltham and Boston, U.S.A. These data centers are populated with SSD-based pooled servers for increased redundancy and reliability. Or so you would think.

I have seen reports of Verio’s customers suffering frequent outages, and even a recent case of clients’ website data being erased with no notification or explanation.

Pricing and Support

Verio’s web hosting plans are quite expensive, which may be especially important for small-scale businesses. Prices are listed in U.S. dollars, and you can choose between only two billing cycles: 12 months and 24 months. The 30-day money-back guarantee might make you feel better about the minimum commitment, as might the 99.9% uptime guarantee (although this is a little below the industry average).

Customers can contact Verio’s 24/7 support team via telephone, email, or live chat. Although I’ve heard reports of poor customer service, I personally enjoyed a very informative live chat with a support agent:

Verio-overview2

It is interesting to note that when I presented the agent with a particular hosting scenario, he referred me to another hosting provider, iPage. Either this is incredibly good service, or it is a plug for a sister company, but – either way – it was refreshingly honest.

Verio offers a comprehensive knowledge base for self-support. If you need assistance, you can also opt for remote support by sharing your screen.

4.1

Pricing

A free domain name is included with some hosting plans from Verio

Comparison

How does Verio match up to the competition?

1HostingerCompareOur Score4.9Compare
1IONOSCompareOur Score4.8Compare
1VerioCompareOur Score4.1Compare
1Go4HostingCompareOur Score2.4Compare

Verio REVIEW: BOTTOM LINE

Verio could be a good fit for a business of any size, but the high prices could be offputting for small businesses. I also have some concerns about reported system outages and how this host handles them.

Pros

  • SSD-based hosting infrastructure
  • Snapshot data backups
  • Supports Unix, Linux, and Windows platforms
  • 30-day money-back guarantee

Cons

  • Reports of frequent outages
  • Expensive hosting plans with inflexible billing cycles

For various Linux and Windows web hosting options, visit Verio1.
Solomon Ndung'u Solomon Ndung'u
Solomon Ndung’u is a writer, author, and SEO specialist. When he’s not working, you will find him singing his favorite tunes. He is also a confessed avid reader of The New York Times.
1.3
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verio hosting experience

It is a fair option but one should consider other options. They will increase tariff without notice or cause and are never available for support. No E-mail or phone numbers for direct support. When your hosted services are down you cant reach them on their chat support. Ideally its like the Titan catastrophe - journey of no return.

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anonymus, Kenya
April 25, 2024
2
Writer/Owner Maryland-based business

This has to be the absolute worst company I've dealt with in 20 years. You're on hold forever. Should someone come to the "chat line" there's a big communication problem. I speak English. They stumble through it. Trying to transfer my domain is like going through hell only "hell" is less discomforting. Don't ever use them. I'm warning you.

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Sondra, USA
November 15, 2023
1
WORST SERVICE CAN NOT JUSTIFY THEIR SERVICE

This company does not have the worst service, they just do not have any service. They just drag the issue till someone outsourced can fix the problem on his priority. Your priority is nothing. Losing your data without regret is a common practice. No one is ready to take responsibility, there is no contact number to talk, all are hiding behind the screens and you can not do anything, but wait for their mercy. I am moving out to ANY other company.

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Syed Jaweed, United Arab Emirates
August 18, 2020
1

I just saw your review of Verio support after having nightmare support from them. Did you know that they chat with at least 4 people at a time? I am dropping them asap.

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anonymus , USA
October 19, 2023

Stay away from VERIO at all costs! For over a decade, I've used them as a URL Registrar, shelling out approximately $20 annually. However, their latest scheme, the phantom Domain Parking Plan, has left me seething with rage. Initially, I assumed this was just another inconsequential fee, priced at a paltry $10 per year. But lo and behold, in March 2024, they pulled a stunt that could only be described as daylight robbery. Suddenly, this "phantom" plan leaped to an astronomical $240, conveniently charged to my credit card without so much as a warning. And to add insult to injury, they've brazenly refused to refund my hard-earned cash. VERIO's predatory tactics and shameless price gouging have left me feeling utterly swindled and utterly disgusted. Steer clear unless you enjoy being swindled and treated like a mere cash cow!

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Steve , USA
April 05, 2024
Family sharingMulti User SharingExpert SupportBackupSmart syncPersonal SolutionBusiness SolutionTeams optionsOffline foldersFile history and recovery
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