Hosting provider Verio is a U.S.-based subsidiary of telecommunications company NTT Communications, and it has been in operation since 2000.
Verio offers shared web hosting, SSL certificates, WordPress hosting, and domain name registration services. It also offers services such as marketing and web design.
Verio’s website is in English.
Features and Ease of Use
Verio’s web hosting solutions are equipped with the hosting tools that webmasters need to set up and manage their websites. All the hosting solutions include unlimited disk space, scalable monthly bandwidth, snapshot data backups, website backup software, and the following features:
- Unlimited domains
- Unlimited disk space
- Scalable monthly bandwidth
- MySQL databases
- Shared SSL certificates
- File manager
- Website creation tools
- Google webmaster tools
- Free shopping cart software
There are two shared web hosting packages: Verio Basic and Verio Enhanced. Verio Basic comes with one domain name, one MySQL database, six website creator pages, and one email account. Verio Enhanced includes unlimited domain names, unlimited email accounts, unlimited website creator pages, and 50 MySQL databases.
This provider’s hosting infrastructure is housed in data centers located in Waltham and Boston, U.S.A. These data centers are populated with SSD-based pooled servers for increased redundancy and reliability. Or so you would think.
I have seen reports of Verio’s customers suffering frequent outages, and even a recent case of clients’ website data being erased with no notification or explanation.
Pricing and Support
Verio’s web hosting plans are quite expensive, which may be especially important for small-scale businesses. Prices are listed in U.S. dollars, and you can choose between only two billing cycles: 12 months and 24 months. The 30-day money-back guarantee might make you feel better about the minimum commitment, as might the 99.9% uptime guarantee (although this is a little below the industry average).
Customers can contact Verio’s 24/7 support team via telephone, email, or live chat. Although I’ve heard reports of poor customer service, I personally enjoyed a very informative live chat with a support agent:
It is interesting to note that when I presented the agent with a particular hosting scenario, he referred me to another hosting provider, iPage. Either this is incredibly good service, or it is a plug for a sister company, but – either way – it was refreshingly honest.
For self-support, Verio provides a pretty comprehensive knowledge base. You can also get remote support by sharing your screen.