Features and Ease of Use
Trust Telecom offers shared website hosting, domain registration, website design, and search engine optimization services. Their shared hosting packages come with the following standard features:
- Daily automatic backups
- Domain registration available at extra cost
- Unlimited subdomains
- From 1 GB to 20 GB capacity
- From 1 million to 20 million monthly queries
Their value-adds across all hosting packs include unlimited FTP access, subdomains, MySQL databases, website traffic statistics, and security measures such as antivirus and antispam for email accounts. The four packs are differentiated by the amount of storage capacity (from 1 GB to 20 GB), the maximum monthly requests (from 1,000,000 to 20,000,000) and the maximum monthly traffic (from 10 GB to 250 GB).
These packages provide basic hosting that (as far as I can tell) does not include beginner-friendly features such as a one-click installer or a website builder. Nor do they seem to support advanced scripting languages other than PHP 5.
Although Trust Telecom owns all of its high-end servers, it remains uncertain whether they own the Marseilles data center where they are housed. It’s likely they don’t own it because if they did, it’s something they would surely highlight. Trust Telecom offers backups, 24/7 monitoring, and a guarantee that provides two days free for each day lost.
Pricing and Support
Trust Telecom’s first three hosting packages are pretty cheap when compared to lots of international and local competitors, and their resource allocations are likely to be sufficient for most ordinary website owners. Only the top package is not as ‘affordable’ as the other three. Domain registration and SSL certificates cost extra.
Contract lengths are twelve and twenty-four months, with no month-to-month alternative, but with a discount for committing to two years. Unfortunately, there is no free trial and no money-back guarantee that would make you feel better about making the commitment.
Customer service can be accessed by phone, email, and an online contact form, and there is also a customer area that lies behind a login screen. This may well lead to a support ticket system and/or additional documentation, but I can’t say for sure. They say that their average response time is three hours and that most issues are addressed within 24 hours.