The Strad Solutions website and support are available in English.
Features and Ease of Use
The core features of Strad Solutions’ hosting plans include:
- 95% network uptime
- 100% hardware uptime SLA
- Backup services available
- SSL certificates available
- Unlimited domain hosting
Strad Solutions houses servers in its own Tier III data center in Mumbai, in a Tier III center in Seattle, and in a Tier IV center in Texas. It’s good that this provider owns its own data center (for quicker response times to technical issues) and that, otherwise, it colocates in Tier III and Tier IV data centers, which – in the latter case – should ensure less than 26 minutes of downtime per year. It’s unsurprising that you get a good 99.95% network uptime SLA.
You can choose between Windows, Linux, or cloud VPS plans. The Linux plans come with support for Magento, MySQL, cPanel, Cloud Linux, and SSL. The Windows plans support Microsoft SQL (for an additional fee) and come with the Plesk control panel.
You get the usual phpMyAdmin and FTP, plus SSH access and root access on Linux. You can choose cheaper, slower HHD, or (for an additional fee) select super-fast SSD storage in RAID 10 configuration.
At the checkout, you can customize the base plans by adding RAM, storage, IP addresses, and backup options. So overall, the very flexible packages can be configured to meet a wide range of requirements.
Pricing and Support
The feature-packed plans are very well priced, especially since the servers are located in Tier III and Tier IV data centers.
Plans can be purchased on terms from one month to one year, with a decent discount for making an annual commitment. However, there is a strict “no refund” policy, so you’d need to be pretty confident about signing up for a year.
Keep in mind that customizations will increase the monthly cost, and you’ll have to pay extra for an SSL certificate and domain name. One minor bugbear is that backups also cost extra.
The 24/7 technical support team can be contacted by phone, email, or live chat, and there is a substantial self-support help center with lots of articles.
I messaged the support team several times during the day and night on a Monday. Each time, the operator picked up quickly (after an initial bot message) and answered my questions in full: