A subsidiary of Vodien Group, Singapore-based SingHost has more than 10 years experience in the web hosting market. This company offers shared web hosting, VPS server solutions, and domain name registration services to individuals and business organizations. Currently, it has a client base of more than 230,000 users (including 35,000 businesses) around the world.
Features and Ease of Use
Some of the standard features you can expect to find in SingHost’s hosting packages include:
- 99.9%+ server uptime
- One-click install scripts
- Easy-to-use cPanel control panel
- Unlimited bandwidth
- Unlimited mailboxes
- MySQL databases
- No setup fees
- Parked domains
- Free email accounts
- Unlimited FTP accounts
SingHost offers free automatic weekly backups, plus daily backups for a fee, with seven backup copies retained for the previous seven days. It also includes a “time machine” for your website, so that you can undo mistakes. The backups run automatically and do not use the disk space reserved for hosting plans.
While SingHost makes a general statement about its use of SSD drives, only VPS hosting solutions categorically use SSD drives, so standard shared hosting may well be HDD-based. The VPS servers use hardware virtualization technology to ensure the highest levels of resource sharing and compatibility. VPS users also get to choose between the CentOS and Ubuntu flavors of Linux.
Pricing and Support
When you try to purchase one of SingHost’s shared hosting plans, you are redirected to the Vodien parent company to complete the purchase.
The hosting plans are extremely expensive, on top of which you are invited to purchase some ‘essentials’ (such as an SSL certificate, daily backups, and DDoS protection) at the checkout. Some vendors throw these things in for free.
You do get free custom name servers and free setup, but there are no discounts and no free trial to entice you into a minimum three-month commitment. But you do get a 30-day money-back guarantee that should get you out if you change your mind within the first month. The 99.9% uptime is guaranteed, too.
You can contact this company’s 24/7 support team via email, live chat, or ticketing system, but not telephone. I connected to live chat in less than five seconds, and received polite and professional responses to my questions:
As you can see in the live chat transcript, the operator promised to refer me to a specialist for additional information, so subsequently I received this response:
For self-support, the parent company’s website provides a well-stocked knowledge base with video tutorials.