Rock It Host does not include much information about the business itself on the website, nor does it have a Facebook or social media channel. As far as I can make out from the Terms and Conditions, it’s a California, U.S.-based business. The website and service is available in English only.
Features and Ease of Use
Rock It Host only sells three shared hosting plans, which come with the following key features:
- 99.99% uptime guarantee
- Free domain name with the purchase of an annual plan
- Unlimited add-on domains and subdomains
- Free SSL certificate with all plans
- Up to 200 GB bandwidth
- Up to 20 GB disk space
It’s quite apparent — and one of the company’s strongest traits — that its packages are packed with resources. For example, you get unlimited email accounts, unlimited databases, unlimited FTP accounts, unlimited add-on domains, unlimited subdomains, and unlimited parked domains.
Although disk space and bandwidth are not unlimited, the allocations are high. Bear in mind, however, that if you exceed these rather generous allowances, Rock It Host does charge overuse fees.
To help you get your website started, there’s a one-click installer with more than 400 programs. All the popular programs such as WordPress, Drupal, and Joomla! are supported. Further, there are free website building tools included in the plans.
More advanced users will be happy to hear that there are MySQL databases, SSH access, and cron jobs, although there’s no CDN and — take note — no website backups.
The servers run on SSD instead of HDD, which means disk read / write speeds up to ten times faster. They also use cPanel, which is an easy-to-use and popular control panel in the industry.
One thing you’ll have to watch out for though: on the product pages, Rock It Host lists a 99.99% uptime guarantee, while its terms state a 99% commitment. I’d go with the latter to be on the safe side, but at least you do get pro-rated credits in the event of excessive downtime.
Pricing and Support
Given the high level of resources, the plans are reasonably priced. Unlike a lot of companies, the plans also include a free domain (annual plans only) and SSL certificate, so the packages are almost an all-in-one solution.
Plans can be purchased on 1, 3, 6, and 12-month terms, with a discount (and free domain) applied for the annual plan only. There’s also a 30-day money back guarantee.
Customer service is only available from 9.00 AM to 5.00 PM via ticket, which is limited and would concern me in the event of an issue on my website. There’s a live chat link on the website, though it would not open for me (it was before 9.00 AM when I tried), and there’s no knowledge base to refer to either.
That said, I submitted a ticket early in the morning on a weekday and received a response within two hours answering my questions in full.