Features and Ease of Use
Real IT Solution’s hosting plans come with pretty standard features. For the average user, these solutions are sufficient. An advanced user, on the other hand, might find their plans quite restrictive. Their SSD shared hosting plans include:
- SSL certificates
- Daily backups
- 99.9% uptime guarantee
- One-click app installer
- Free website transfer
- Free instant setup
- Free domain registration with higher-tier plans
I liked that they included unlimited databases and subdomains even with their most basic plan; many other providers will restrict the number of databases you can have if you’re on an entry-level plan. However, what I didn’t like as much was that they only provide a free domain registration with their higher-tier plans, and only one with a .xyz extension at that. Given that this is a rarely-used extension, it’ll be harder for their customers to carve out a thriving web presence unless they choose to purchase their own top-level domain.
Real IT Solution uses a RAID-10 hardware configuration designed such that when one hard drive fails, another one automatically takes over its operations. This is an appealing feature for businesses that cannot afford any downtime. The vendor also uses LiteSpeed Web Server to achieve premium speeds for the websites in their purview.
Pricing and Support
Real IT Solution’s plans are very cheap, though they have notable restrictions in the features they include. For instance, their Starter plan only gives you 500MB SSD storage and 5GB bandwidth, which is just enough for a simple and mostly-static website, but not enough if you plan on running a popular blog or business website. Furthermore, only their higher-tier hosting plans include a free domain registration, but few webmasters would be interested in the .xyz domain extension offered.
New users have a 20-day money back guarantee if they’re unsatisfied with the hosting solutions this vendor provides. However, this is lower than the industry standard of 30 days.
You can contact the Real IT Solution support team via live chat, telephone, tickets, or email. The team is available 24/7 all year round. I accessed their live chat to contact their support regarding a DNS updating issue. The support team answered my question, then referred me to their knowledge base for further information. However, the knowledge base returned a 404 error, which doesn’t bode well